Job Description This role is primarily accountable for the end-to-end performance and project management for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. Provide a key support role to TA-Head / CRD to effectively manage team, volume of clinical trials, and local/regional or global projects. The Sr. CRM may be responsible for managing a specific study for several countries within a cluster. Responsibilities include, but are not limited to: • Main Point of Contact (POC) for assigned protocols and link between Country Operations and Clinical Trial Team (CTT). • May support TA-Head / CRD with oversight of Therapeutic Area program(s) and strategy alignment as needed. • Responsible for project management of the assigned studies: proactively plans, drives, and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution, and close-out. • Accountable for performance for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. - Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA-Manager and/or functional vendor and internal management as needed. - Performs Quality control visits as required. • Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert, and coordinates activities across the different local country roles, ensuring a strong collaboration (including the CTCs, CRAs, and COMs). • Responsible for creating and executing a local risk management plan for assigned studies. • Ensures compliance with CTMS, eTMF, and other key systems in assigned studies. •Escalates, as needed, different challenges and issues to TA-Head/CRD/CCQM and or CTT (as appropriate). • Identifies and shares best practices across clinical trials, countries, and clusters. • May act as a mentor. • Responsible for collaboration with functional outsourcing vendors, investigators, and other external partners in assigned studies. • Country POC for programmatically outsourced trials for assigned protocols. • As a customer-facing role, this position will build business relationships and represent the company with investigators and medical centers. • Serves local business needs as applicable in his/her country (if delegated, can sign contracts and manage budgets). • Supports local and regional strategy development consistent with long‐term corporate needs in conjunction with CRD, TA-Head, and Regional Operations. • Collaborates internally with HQ functions, regional and local operations, EU Clinical Development, Pharmacovigilance, and Global Medical Affairs to align on key issues/decisions across the trials. Consult with the commercial department as needed. Qualifications, Skills & Experience Skills: • Expertise in project and site management. The position requires demonstrated success in implementing project management skills at the program and site levels. • Strong organizational skills with demonstrated success required. • Requires the ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitments. • Requires a complete understanding of ICH GCP and global/regional/local regulatory environment. • Strong scientific and clinical research knowledge is required. Including extensive knowledge of the regional and/or country clinical trial landscape. • Deep understanding of our R&D Department's organizational structure and cross-functional roles and responsibilities of its members. • Strong understanding of clinical trial planning, management, and metrics is essential, as well as the ability to focus on multiple deliverables and execute complex protocols simultaneously. • Experience functioning as a key link between Country Operations and Clinical Trial Teams. • Communicates effectively and fosters a collaborative spirit in a remote/virtual environment and across countries, cultures, and functions. • Ability, experience, and skills to proactively manage resource allocation, processes (and controls), productivity, quality, and project and/or program delivery. • Oversee TA strategy alignment and consolidate relevant information, within specific indications, escalating to the TA-H / CRD accordingly. • Proficiency in written and spoken English and local language. The incumbent must be competent and effective in written and verbal communication. • Strategic thinking. • Ability to work efficiently in a remote and virtual environment. • The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring. • High emotional intelligence. • Ability to focus on multiple deliverables and protocols/projects simultaneously. • Exercise strategic thinking and execute effectively across projects. • Fosters understanding of cultural diversity. • Strong leadership skills that enable and drive alignment with the goals, purpose, and mission of our R&D Department, Global Clinical Development (GCD), and Clinical Operations Team. • Ability to identify problems, conflicts, and opportunities early and lead, analyze, and creatively prepare mitigation plans and drive conflict resolution is critical. • Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption. Examples of common problems include: 1) Low patient recruitment. 2) Inadequate staff to meet business needs. 3) Performance or compliance issues. 4) Working with regulatory issues and the broader organization. 5) Resolution of conflictive situations. • Educational/pedagogic, diplomatic, and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders. Qualification & Experience: Required: • 10+ years of experience in clinical research with demonstrated success and increasing responsibilities, of which 5+ years consisted of leading projects. • Bachelor’s Degree in Science (or comparable) Preferred: • CRA Experience preferred. • Advanced degree (e.g., Master’s Degree, MD, PhD) Required Skills: Clinical Research Methods, Clinical Site Management, Clinical Study Management, Clinical Trial Planning, Good Clinical Practice (GCP), Interpersonal Relationships, Ocular Pathology, Ophthalmology Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Not Applicable Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 04/17/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R393708

Role Description Imagine you are a Success Manager for an innovative company working with the cutting edge of business technology. Your clients are key contributors to the worldwide economy, companies who make stuff - manufacturers. Your responsibilities are to guide them through the confusing tech jungle, to show them a better way to run their business. Meanwhile, you work for a company that invests in you, challenges you and provides you with the opportunity to grow and prosper. You’ll work with senior management and some of the smartest propellor heads you have ever met, all as you craft the success path for your clients. This job rocks. Do you? Qualifications - Solid experience in Success Management or a similar client-facing role. - Ability to develop and nurture long-term, trusted relationships with clients, serving as their primary point of contact. - Focus on understanding their business challenges, goals, and opportunities. - Communicate, present, and influence convincingly at all levels of the organization, including the C-suite. - Partner closely with the Solution Engineering team to ensure client needs are accurately translated into tailored solutions. - Advocate for the client’s perspective during solution development. - Proven ability to juggle multiple clients and initiatives while maintaining strict attention to detail. - Stellar listening and presentation skills. - Ability to comprehend some serious next-level tech stuff like Artificial Intelligence and Cloud Architecture. (We’ll help you with that) - A consultative, solutions-oriented mindset, with the ability to align client needs with 2W’s offerings. - Self-driven, results-oriented, proud of what you do and able to thrive in a fast-paced, high-growth environment. Requirements - Understanding of ERP (Epicor ERP extra points) - Manufacturing Processes. - Networking technologies - Microsoft Modern Work. Benefits Ready to take your career on an exciting journey with us? Click 'Apply' and upload your resume. We can't wait to see what you bring to the 2W Tech team!

• Onboard new customers and guide them through strategic planning, goal-setting, and adoption • Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner • Monitor customer health metrics and proactively identify at-risk accounts • Conduct regular check-ins and business reviews with customers • Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback • Track and document customer interactions in HubSpot • Work toward retention and expansion targets within your book of business

• Own the clinical policy library. Maintain Finni standards for supervision, parent training, provider-led cancellations, session note quality, treatment plan structure, and incident review. • Translate regulation into practice. Keep Finni aligned with BACB, state, and payer requirements, and make those standards actionable to Practice Owners. • Understand and action data. Interpret the information at your fingertips, decide what matters, and bring human judgment to the conversation. • Represent Finni to payers on clinical judgment. Serve as the clinical voice on payer questions, medical necessity discussions, and escalated clinical disputes. • Build the Finni clinical onboarding curriculum for new BCBAs and RBTs joining our practices. • Drive CEUs and PDUs across the network including the calendar, content, and completion tracking. • Run Clinical Office Hours as a resource for Practice Owners and their clinical leads. • Equip PSMs with the clinical context they need on supervision, staffing, and quality. • Define and launch the Finni Quality Score, which is the metric that tells us how our clinical program is performing. • Deliver treatment plan and clinical reviews for every active practice at least once per year, with written feedback and a PIP where indicated. • Co-author Practice Improvement Plans with the PSM to ensure every practice is on track. • Stand up an outcomes metric that moves Finni from process quality to client-level outcome quality.