• Onboard new customers and guide them through strategic planning, goal-setting, and adoption • Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner • Monitor customer health metrics and proactively identify at-risk accounts • Conduct regular check-ins and business reviews with customers • Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback • Track and document customer interactions in HubSpot • Work toward retention and expansion targets within your book of business

• Own the clinical policy library. Maintain Finni standards for supervision, parent training, provider-led cancellations, session note quality, treatment plan structure, and incident review. • Translate regulation into practice. Keep Finni aligned with BACB, state, and payer requirements, and make those standards actionable to Practice Owners. • Understand and action data. Interpret the information at your fingertips, decide what matters, and bring human judgment to the conversation. • Represent Finni to payers on clinical judgment. Serve as the clinical voice on payer questions, medical necessity discussions, and escalated clinical disputes. • Build the Finni clinical onboarding curriculum for new BCBAs and RBTs joining our practices. • Drive CEUs and PDUs across the network including the calendar, content, and completion tracking. • Run Clinical Office Hours as a resource for Practice Owners and their clinical leads. • Equip PSMs with the clinical context they need on supervision, staffing, and quality. • Define and launch the Finni Quality Score, which is the metric that tells us how our clinical program is performing. • Deliver treatment plan and clinical reviews for every active practice at least once per year, with written feedback and a PIP where indicated. • Co-author Practice Improvement Plans with the PSM to ensure every practice is on track. • Stand up an outcomes metric that moves Finni from process quality to client-level outcome quality.

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en As a Customer Success Manager (CSM) at ZyraTalk, you’ll be the trusted advisor and primary point of contact for our most valued customers. You’ll guide them through onboarding, ensure successful product adoption, and drive measurable outcomes that lead to retention and growth. Your mission: help customers get the most out of ZyraTalk’s products while identifying opportunities for expansion and long-term partnership. Responsibilities: - Develop and execute tailored customer success plans to drive product adoption, retention, and account growth. - Partner with new customers during onboarding to ensure a smooth and successful launch. - Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas. - Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform. - Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions. - Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers. - Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks. Skills and Experience needed for success in this role: - 2–4 years of experience in Customer Success, Account Management, or related SaaS roles. - Strong communication, relationship management, and problem-solving skills. - A proactive, consultative approach with a passion for helping customers succeed. - Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously. - Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus. Why ZyraTalk - Join a fast-growing AI company transforming customer communication for home service businesses. - Work with a collaborative, forward-thinking team passionate about technology and results. - Be part of an AI product that customers use every single day to operate and grow their business. - Build with a company that values speed, ownership, and innovation. - Work in an environment where your ideas actually influence the product and the customer experience. - Help shape the future of AI in the home-services industry by contributing directly to product evolution. - Work alongside smart, driven teammates who move fast and support each other. - Take ownership of meaningful projects that push the boundaries of what AI can do in real-world workflows. Where: Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks: - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation: The on-target earnings compensation (base + commissions) for this position is $80,000 to $90,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Customer Success Program Manager This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Customer Success Program Manager is responsible for designing, executing and scaling customer success programs that drive adoption, expansion, and retention while providing measurable outcomes for HPE Networking customers, partners and internal stakeholders. The ideal candidate has a strong understanding of Customer Success in an IT Networking environment, excellent program management skills and a data-driven mindset. Responsibilities: 1. Customer Success Program Leadership - Design and manage scalable customer success programs (e.g. onboarding, adoption, renewals, partner programs). - Own program roadmaps, timelines, dependencies and success criteria and metrics.. 2. Cross Functional Collaboration - Partner closely with PLM, Sales, Support, Channels and Marketing to align on customer initiatives and stakeholder feedback - Act as a customer success liaison for product/service launches and major platform or process updates 3. Customer Lifecycle & Adoption - Develop and optimize onboarding and enablement framework for new solutions and services - Drive service/product adoption and value realization through structured engagement programs 4. Process & Tooling Optimization - Implement and refine customer success processes, playbooks, and automation - Partner with Operations to optimize CS Platform and reporting dashboards - Drive consistency and scalability as services and programs grow Education and Experience Required: - First Level University degree. - 7+ years in project management roles or in like roles/businesses. - Previous experience within channel partners driving customer success, creatating strategy and executing upon strategy - Experience with systems such as CS Cloud and Totango, - PMP Certification is highly preferred Knowledge and Skills: - Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management. - Speaks with authority to most layers of depth related to project management methods. - Makes use of and contributes to Services PM Profession community. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates Job: ServicesJob Level: Expert "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 98,000 - 185,200 in Colorado The listed salary range reflects base salary. Variable incentives may also be offered." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html The estimated job application period closure is June 1 2026; this timeline is provided for transparency and internal planning purposes. HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.