Finni Health (YC W23)

• Optimize revenue cycle operations as Director of Revenue Cycle Management. • Research root causes of denials and implement workflows for revenue recovery. • Oversee claim processing and manage external billing vendors. • Performance manage a team of claims specialists to prioritize denials. • Architect standard operating procedures (SOPs) for billing and coding workflows. • Drive strategies to maximize net collections and minimize Days in A/R. • Collaborate with various teams to ensure clean data flow from intake to reimbursement. • Maintain compliance with billing rules and audit readiness.

• Conducting assessments and diagnostic evaluations for children with autism and developmental disabilities • Developing and implementing individualized behavior intervention and treatment plans • Providing one-on-one therapy and family support • Supervising and mentoring BTs/RBTs to ensure consistent, high-quality care • Collaborating with interdisciplinary teams to create well-rounded care solutions • Maintaining accurate and confidential documentation (HIPAA-compliant) • Staying informed on current research and best practices in behavioral health

• Project manage and ensure that the provider launches are progressing at the fastest timeline. • Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. • Partner with providers to understand their goals of scaling their practice. • Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. • Become an expert on all things Finni and answer all customer questions and concerns. • Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. • Work with the cofounders to build out better processes and tooling cross-functionally. • Set up SLAs and KPIs for our provider success function.

• Project manage and ensure that the provider launches are progressing at the fastest timeline. • Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. • Partner with providers to understand their goals of scaling their practice. • Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. • Become an expert on all things Finni and answer all customer questions and concerns. • Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. • Work with the cofounders to build out better processes and tooling cross-functionally • Set up SLAs and KPIs for our provider success function.

• Play a critical role in optimizing our revenue cycle operations • Monitor claims approaching timely filing limits and alert the RCM team about these claims • Resolve payer claims rejections by researching the root cause, calling the payer, and ultimately get claims accepted • Follow up on claims with no payer response and ensure claims are on file with payers • Identify root cause of issues and work with various teams to obtain updated coverage information • Research root cause of claim denials and appeal them within deadlines • Ensure all EDI related enrollments are in place with payers • Ensure strict adherence to payer regulations and internal policies • Lead workflow optimization initiatives within RCM and manage specific projects • Collaborate extensively with multiple teams to align RCM efforts with business objectives

• Own monthly, quarterly, and annual close processes • Build and maintain a scalable ≤10-day close cadence • Ensure integrity of the general ledger and financial reporting • Prepare internal financial statements and reporting packages • Own ongoing execution of revenue recognition in an insurance-based environment • Build and maintain a monthly revenue bridge: Billing activity → Net Revenue → Cash → AR • Ensure RCM outputs reconcile to the GL each month • Own AR accounting, aging, and reserve methodology • Design scalable accounting processes and SOPs • Establish internal controls and ensure GAAP compliance • Identify and remediate gaps in accounting workflows • Support audit readiness and future diligence processes • Oversee payroll accounting, accurately reconciling bi-weekly pay periods and invoicing with monthly reporting • Partner closely with Revenue Cycle Management (RCM), Finance Operations, and Executive leadership • Improve alignment between operational reporting and financial reporting • Help create visibility into revenue quality, collections, and AR performance

• Create and update individualized Behavior Intervention Plans (BIPs) and conduct functional assessments. • Provide hands-on, compassionate training to parents via telehealth. • Monitor progress through precise data collection and collaborate with the broader clinical team. • Attend remote team meetings to share insights and ensure a 'whole-child' approach to care.

Title: Administrative Assistant - Bruceton, TN Location: Bruceton, Tennessee Department: Clinical Job Description: Administrative Assistant - Camden, TN or Bruceton, TN Company: KB Behavioral Health, a Finni Health company Job Type: Part-time, 20 hours per week. Location: In-person. Camden, TN or Bruceton, TN Pay: $13.00 – $15.00 per hour Job Overview: The Administrative Assistant plays a crucial role in providing comprehensive operational and administrative support to ensure the smooth and efficient functioning of the ABA practice. This primarily remote position requires a proactive, organized, and detail-oriented individual who can effectively manage various tasks, facilitate communication between team members and clients, and contribute to a positive and collaborative work environment. The Admin Assistant will support practice owners, allowing them to focus on their core work while also prioritizing Finni Health-specific administrative projects and tasks. Key Responsibilities: Onboarding and Training Support: - Assist with the onboarding process for new provider staff, including system access, training, and introductions to key personnel and practice workflows. - Assist new providers in being integrated into the Practice Owner's operational vision. Practice Owner Support and Communication: - Align Admin Assistant job duties with Practice Owner objectives. - Keep the Practice Owner informed of the onboarding/training progress of team members. - Establish and maintain regular communication and feedback loops with the Practice Owner. General Administrative Duties: - Hiring and onboarding - Insurance and note approval processes - Time sheets and payroll Social Media and Company Culture: - Manage and create social media content per the practice owner's request. - Develop promotional materials. - Promote employee engagement through team channels. Qualifications: - Proven experience as an administrative assistant or in a similar role, preferably in a healthcare or related setting. - Proficiency in Google Workspace (Drive, Calendar, Meet) - Strong organizational, time-management, and multitasking skills. - Excellent written and verbal communication skills. - Ability to work independently, prioritize tasks, and meet deadlines. - Detail-oriented with a high degree of accuracy. - Ability to maintain confidentiality and handle sensitive information. - Strong interpersonal skills and the ability to work effectively with diverse teams and individuals. - Familiarity with ABA practice operations is a plus. Personal Attributes: - Comfortable around children with behavioral needs - Proactive and resourceful. - Adaptable and flexible. - Collaborative and team-oriented. - Demonstrates professionalism and a strong work ethic. - Committed to providing exceptional support. Background Check All candidates must pass a background check. Employment offers are contingent upon successful screening results to ensure the safety of the children and families we serve.

• Own the clinical policy library. Maintain Finni standards for supervision, parent training, provider-led cancellations, session note quality, treatment plan structure, and incident review. • Translate regulation into practice. Keep Finni aligned with BACB, state, and payer requirements, and make those standards actionable to Practice Owners. • Understand and action data. Interpret the information at your fingertips, decide what matters, and bring human judgment to the conversation. • Represent Finni to payers on clinical judgment. Serve as the clinical voice on payer questions, medical necessity discussions, and escalated clinical disputes. • Build the Finni clinical onboarding curriculum for new BCBAs and RBTs joining our practices. • Drive CEUs and PDUs across the network including the calendar, content, and completion tracking. • Run Clinical Office Hours as a resource for Practice Owners and their clinical leads. • Equip PSMs with the clinical context they need on supervision, staffing, and quality. • Define and launch the Finni Quality Score, which is the metric that tells us how our clinical program is performing. • Deliver treatment plan and clinical reviews for every active practice at least once per year, with written feedback and a PIP where indicated. • Co-author Practice Improvement Plans with the PSM to ensure every practice is on track. • Stand up an outcomes metric that moves Finni from process quality to client-level outcome quality.

• Drive efforts to scale Finni's network of insurance contracts • Oversee enrollment submission team • Triage questions around payer enrollment updates • Ensure strict adherence to payer regulations • Lead workflow optimization initiatives within RCM • Collaborate extensively with product, provider success, compliance, HR, finance, and other teams • Adapt and take on evolving responsibilities