Work Schedule: 50%FTE, hours variable, this is a remote position Additional components of compensation may include: Evening, night, and weekend shift differential Overtime On-call pay At UW Health in northern Illinois, you will have: • Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance • Annual wellness reimbursement • Opportunity for on-site day care through UW Health Kids • Tuition reimbursement for career advancement--ask about our fully funded programs! • Abundant career growth opportunities to nurture professional development • Strong shared governance structure • Commitment to employee voice Qualifications - Graduate of an approved Registered Nursing program. Required - Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required Work Experience - 2 years of clinical experience in acute or ambulatory care. Required Licenses & Certifications - Current RN licensure from the State of Illinois. Required Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Northern Illinois benefits

Overview LMI is seeking a Junior Contact Center Training Specialist to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. The Junior Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment, collaborating with multiple stakeholders, and improving workforce readiness and operational performance. Remote work is acceptable, with flexibility to work onsite based on client request. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities - Assess training needs and identify gaps related to new-hire onboarding, day-to-day contact center operations, and advanced SME support. - Develop, update, and maintain training curricula, instructional materials, job aids, reference guides, and e-learning content for PAS-supported systems and processes. - Deliver training to agents and SMEs through in-person, virtual, and blended learning formats. - Support onboarding and recurrent training for Tier 1, Tier 2, and Tier 3 support personnel across PAS-supported contact center operations. - Ensure training content reflects operational processes and aligns with the PAS technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. - Coordinate with PAS leadership, contact center managers, and SMEs to validate training priorities, content accuracy, and readiness needs. - Facilitate knowledge transfer and support standardization of training approaches across multiple PAS-supported programs. - Measure training effectiveness through feedback, completion tracking, knowledge checks, and other performance indicators. - Recommend and implement continuous improvements to training content, delivery methods, and support materials. - Prepare training status updates, completion summaries, and other reports as requested by PAS leadership. Qualifications Required - Bachelor’s degree required - Strong written, verbal, facilitation, and stakeholder coordination skills. - Ability to manage multiple priorities and work effectively in a dynamic operational environment. - Self-motivated, reliable, and dependable with strong interpersonal and communication skills. Preferred - Experience supporting contact center training, workforce development, or operational training programs. - Experience developing and delivering training in a multi-team, customer support, or enterprise operations environment. - Experience creating and maintaining training materials, job aids, and instructional content. - Experience delivering training in virtual and/or in-person environments. - Experience supporting federal contact center or customer support operations. - Experience supporting USPS programs or modernization initiatives. - Familiarity with Tier 1, Tier 2, and Tier 3 support models. - Experience with cloud-based contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow. - Experience developing training for AI-enabled or digitally supported service operations. - Knowledge of large-scale government transformation or shared services environments. Additional Information - Ability to obtain security clearance: Public Trust Target Salary Range: $57,000 - $90,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: - Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk - Supervision of up to 6 direct reports, plans for their development through mentoring and coaching - Answer all communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors - Partner with Facility Managers on Coordinator performance and address facility related issues as necessary - Generate effective reporting related to work order volume and performance - Mentors, guides and acts as an added resource to the team as well as assisting with career development - Serves as a point of escalation for issues and questions - Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators Minimum Qualifications: - Vocational or technical education is preferred - 7 years of experience is required - A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree Additional Job Requirements - Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services - Excellent written and verbal communication skills - Exceptional organizational, time management prioritization and decision making skills - Ability to work closely with other team members and departments - Experience building and supervising a remote team - Proficiency with Corrigo Platform and basic Microsoft applications - High school diploma or equivalent required, advanced education and or certifications preferred - Minimum 7-9 year customer service experience required Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Salary/Hourly Rate and Other Compensation Disclosures: The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Medical, dental, and vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members. - Identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. - Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Recommends other products and services as appropriate from having conversations that matter with members. - Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications: - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services - Professional verbal skills and etiquette - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam - Excellent follow up - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs - Excellent Written skills (Email) – Grammar and Spelling - Member service and organizational skills - Work well with other departments – Team player - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature - Willingness to make a difference - Personable and professional Education: - High School Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic work location: - Alaska: Min $22.00 - Mid $26.74 - Max $32.08 - Arizona: Min $17.15 - Mid $21.44 - Max $25.73 - Nevada: Min $17.55 - Mid $21.94 - Max $26.33 - Texas: Min $16.84 - Mid $21.05 - Max $25.26 - Washington: Min $22.00 - Mid $26.74- Max $32.08 - Wyoming: Min $17.23 - Mid $21.54 - Max $25.85 The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.