• Design and build automated reliability and self-healing systems that protect production at scale. • Own and improve incident management tooling and on-call health. • Develop and evolve our observability infrastructure, including monitoring and alerting. • Contribute to AI-driven operational tooling that goes beyond triage. • Drive incident prevention by identifying systemic patterns and eliminating operational toil. • Partner directly with product engineering teams to diagnose reliability gaps. • Define and champion operational excellence best practices across engineering. • Champion and embed Samsara’s cultural principles as we scale globally.

• Write documentation, tutorials, and technical guides • Build sample apps and demos using the company’s product or API • Create content such as blog posts, videos, and code examples • Engage with developers through GitHub, forums, Discord, and social media • Speak at conferences, host workshops, and run webinars • Help developers troubleshoot and onboard to the product • Collect feedback from developers and share it with product and engineering teams • Support product launches with technical content and demos

Overview Job Summary The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances. Essential Functions and Responsibilities include the following: - Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessary - Review and resolve accounts where the patient is uninsured; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessary - Thoroughly review, document, and resolve patients’ or other responsible parties’ communications - Accurately perform skip tracing to ensure best contact - Other duties as assigned Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience - 1-2 years’ experience in healthcare billing/collections field; preferred - Knowledge of all Government, Commercial and Private payers; preferred - 1 years’ experience in financial debt counseling; preferred - Previous Dialer experience; preferred Skills - Excellent written and verbal communication skills - Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines - Excellent customer service and phone skills - Strong ability to balance compassionate and empathetic customer service with the goal of account resolution - Excellent problem-solving - Bilingual in English and Spanish; preferred Computer Skills - Intermediate with Microsoft Office, including Word, Excel and Outlook Certificates, Licenses, Registrations - American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $27,500.00/Yr. Maximum Pay USD $39,850.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Provider Relations Advocate is responsible for the full range of provider relations and service interactions within Optum, including working on end-to-end provider issue resolution, ease of use of provider portal, future service enhancements, and training & development of external provider education programs. Provider Relations Advocates socialize and implement programs to build and nurture positive relationships between the health plan, providers (professional and facilities, etc.) and practice managers. Responsibilities may also include the project management of complex issue resolution involving cross functional teams. If you live within a commutable distance to Boston, MA , you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Data analysis from a trending perspective and utilizing data to inform proactive provider education and outreach - Engagement with internal resources to project manage provider issue resolution (claims, credentialing, provider set-up) - Provider education and outreach regarding policies, processes, and ease of use of our provider self-service portal, provider express - Delivery of external provider training and education programs either in-person, virtually or through larger external provider events - Build and nurture trusted relationships with high touch and territorial providers in assigned counties for all LOB You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High school diploma/GED - 2+ years of provider relations and/or provider network experience - Intermediate level of proficiency in billing / coding / claims analysis; claim issue resolution - Intermediate level of proficiency with MS Excel, Tableau, Smartsheet, and other data tools - Reside in the state of Massachusetts - Valid driver’s license Preferred Qualifications: - Bachelor’s degree from an accredited institution - 2+ years of experience with Medicare and Medicaid regulations - 2+ years presentation experience - Experience with providers in this region - Provider Relations experience at the professional or facility level *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.