Overview Job Summary The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances. Essential Functions and Responsibilities include the following: - Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessary - Review and resolve accounts where the patient is uninsured; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessary - Thoroughly review, document, and resolve patients’ or other responsible parties’ communications - Accurately perform skip tracing to ensure best contact - Other duties as assigned Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience - 1-2 years’ experience in healthcare billing/collections field; preferred - Knowledge of all Government, Commercial and Private payers; preferred - 1 years’ experience in financial debt counseling; preferred - Previous Dialer experience; preferred Skills - Excellent written and verbal communication skills - Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines - Excellent customer service and phone skills - Strong ability to balance compassionate and empathetic customer service with the goal of account resolution - Excellent problem-solving - Bilingual in English and Spanish; preferred Computer Skills - Intermediate with Microsoft Office, including Word, Excel and Outlook Certificates, Licenses, Registrations - American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $27,500.00/Yr. Maximum Pay USD $39,850.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Provider Relations Advocate is responsible for the full range of provider relations and service interactions within Optum, including working on end-to-end provider issue resolution, ease of use of provider portal, future service enhancements, and training & development of external provider education programs. Provider Relations Advocates socialize and implement programs to build and nurture positive relationships between the health plan, providers (professional and facilities, etc.) and practice managers. Responsibilities may also include the project management of complex issue resolution involving cross functional teams. If you live within a commutable distance to Boston, MA , you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Data analysis from a trending perspective and utilizing data to inform proactive provider education and outreach - Engagement with internal resources to project manage provider issue resolution (claims, credentialing, provider set-up) - Provider education and outreach regarding policies, processes, and ease of use of our provider self-service portal, provider express - Delivery of external provider training and education programs either in-person, virtually or through larger external provider events - Build and nurture trusted relationships with high touch and territorial providers in assigned counties for all LOB You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High school diploma/GED - 2+ years of provider relations and/or provider network experience - Intermediate level of proficiency in billing / coding / claims analysis; claim issue resolution - Intermediate level of proficiency with MS Excel, Tableau, Smartsheet, and other data tools - Reside in the state of Massachusetts - Valid driver’s license Preferred Qualifications: - Bachelor’s degree from an accredited institution - 2+ years of experience with Medicare and Medicaid regulations - 2+ years presentation experience - Experience with providers in this region - Provider Relations experience at the professional or facility level *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of . - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Professional Education Relations Associate is a Remote position within the Cardiac Rhythm Management Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. The primary purpose of this role is to provide clinical and professional expertise for professional education programs. This role will contribute to the strategy and of education programs.Using agility and creativity, the incumbent will be responsible for identifying and uncovering new training needs and gaps from sales and marketing leaders and Key Opinion Leaders physicians and allied health professionals This role will work closely with HCPs, Professional Education program managers, and sales and marketing leaders to align initiatives that are developed, executed and measured for HCP engagement and impact. What You'll Work On - Identify subject matter experts (physicians and allied professionals) for speaking and providing peer to peer training. Manage KOL relationships for professional education engagements. Manage faculty database and facilitate speaker’s bureau. - Develop relationships with Clinicians at all levels; Fellows, EP, Cardiologists, Electrophysiology, AHP/APP, Hospital Administration. - Collaborate with key internal and external stakeholders (Marketing, Sales, physicians and allied professional, etc.) to gather inputs and feedback during analysis. - Provide clinical and professional Subject Matter Expertise, contributing to the design and development of professional education strategies and programs. - Establish and maintain strong cross functional relationships with the US commercial organization at the Area and Regional leadership level. - Support Professional Education Manager and Professional Education team during programs or as needed with full knowledge of all Professional Education programs and faculty. - Ensure positive customer/trainee/trainer experience and message consistency at programs and become an expert within the designated therapy. - Understand and articulate all Office of Ethics and Compliance policy and procedures, and report or enforce policies when required to maintain full division compliance. - Partner with Fellows program for seamless handoffs. - Identify standardized methods to evaluate impact of education programs and to continuously improve. - Drive a culture of best industry practices, technologies, and tools and as appropriate apply those best practices, technologies, and tools. - Comply with global regulatory relations and requirements, company policy, operating procedures, processes, and task assignment. - Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends. - Maintain budget awareness of spending to meet department goals. - Performs related duties, on occasion, as assigned or required. Required Qualifications - Bachelors Degree Science, preferably Medical Technology or Molecular Biology OR An equivalent combination of education and work experience - Minimum 7 years CRM or MedTech related experience - Ability to effectively communicate with external customers, Field Support, R&D, Quality, and Regulatory personnel to achieve needed results. Preferred Qualifications: - Minimum 3 years of experience interacting with KOL physicians - CRM Clinical Field Experience - Deep understanding and knowledge of CRM device therapy and Abbott’s CRM product portfolio - Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively - Experience working with (presenting to, partnering/negotiating with) customers (payers, hospitals, and physicians), patients, professional and medical organizations - Insight and understanding of key KOLs within cardiovascular space - Functional understanding of Field and Marketing functions. - Demonstrated ability to collaborate with cross functional teams - Demonstrated experience successfully working across field-organizations to implement sophisticated messages and programs - Experience in identifying and driving operational change and excellence - Ability to work in highly matrixed organization and geographically diverse business environments - Ability to work within a team and as an individual contributor in a fast-paced, changing environment - Excellent verbal and written communication skills – proven track record to communicate and collaborate effectively - Excellent computer and software skills to develop presentation/training materials - Strong communication and project management skills - Ability to resolve issues and meet project deadlines Job Requirements: - 75% travel required (domestically and globally). Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a University Relations Lead for our First Quality Enterprises company working remotely. The University Relations Lead will be part of First Quality’s Talent Acquisition team and be responsible for driving the strategy and day-to-day management of all campus recruitment activities, relationships, and initiatives supporting all First Quality companies. The role will design and execute engagement strategies with colleges, universities and professional associations to attract exceptional people and strengthen our talent pipeline. This is a high-profile, front-line role, with responsibility for delivering tailored, world class campus recruiting solutions across multiple functions, sites and business units. The role will include continuous improvement in processes and efficiencies as well as managing all strategic and tactical components required to effectively execute a campus recruitment program. The role requires leveraging proven interpersonal and networking skills to develop lasting relationships with career services, faculty, students, and professional organizations. Primary responsibilities include: - Partner with colleagues within each function and business unit, as well as with HR to drive, develop and execute campus recruitment strategies, which include internships, co-op programs, undergraduate and graduate level recruitment initiatives and position First Quality as an employer of choice - Develop relationships with specific university career services teams, student clubs, university leaders, and other campus influencers that will offer opportunities to identify and recruit top talent from each university - Engage key stakeholders and collaborate with corporate marketing to create and maintain compelling collateral that strengthens our employer brand across all outreach channels - Represent First Quality at key events including career fairs, association conferences, networking forums, virtual engagements, and non-recruiting activities such as resume workshops and advisory councils. - Track and analyze engagement metrics to evaluate the effectiveness of outreach strategies and continuously improve results. - Develop year-round on campus activities that facilitate brand awareness and maximize sponsorship opportunities - In partnership with Marketing, develop and manage event collateral and launch contemporary social media strategies - Manage campus calendar and logistics including event registration, event details, and shipping schedule for event materials - Responsible for strategic and competitive management of campus event registration to ensure events are scheduled at the earliest possible dates - Manage campus resume deadlines for on-campus interview days and resume drops - Work internally with colleagues to develop campus teams for each school, with appropriate representatives - Partner with key Leaders to leverage them for key presentations and appearances at campus recruiting events - Assist with the headcount process and keep track of hiring and metrics which demonstrate results by school and event - Parter with HR and each business to ensure we employ an intern and co-op conversion strategy to ensure that we extend offers in a timely fashion and stay in constant communication - Manage and support all Internship/Co-Op Programs, including evaluation process & facilitation of hiring decisions - Candidate management including developing and closing offers - Implement new policies and procedures to drive the success of campus recruiting - Ensure all data relating to recruiting and candidate management are accurately maintained. - Manage campus recruiting budget - Play the lead event planning role in all campus related activities, regardless of location The ideal candidate should possess the following: - Bachelor’s degree required - Minimum of 5 years of campus recruiting experience, either in a mid-to-large corporation, or at the university level working in a career services capacity - Able to travel during peak campus recruiting time periods, and as necessary during off-peak seasons - Solid working knowledge of full-cycle campus-recruiting practices gained from experience in a similar role - Understanding and experience of designing and managing campus advertising campaigns. - Demonstrated experience in marketing and sourcing candidates in multitude of creative areas including social media and leveraging innovative technology to reach target audiences - Highly skilled in interviewing, negotiating, and influencing - Strong team player with excellent interpersonal skills, influencing & decision facilitation skills - Competent user of MS Excel, MS Word and MS PowerPoint as well as applicant tracking systems - Highly organized, with strong time management and prioritization capabilities, with ability to multi-task and self-manage - Ability to think strategically while maintaining an eye for detail - Excellent written and oral communication skills along with an ability to interact and develop networks in a professional manner across businesses and functions, as well as with external constituents Travel is limited during off-campus recruitment cycles, but will become frequent during peak on-campus activity and summer internship event season. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: - Competitive base salary and bonus opportunities - Paid time off (three-week minimum) - Medical, dental and vision starting day one - 401(k) with employer match - Paid parental leave - Child and family care assistance (dependent care FSA with employer match up to $2500) - Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) - Tuition assistance - Wellness program with savings of up to $4,000 per year on insurance premiums - ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.