Health Plan Request Bench Release of Information Specialist I Summary of Position: The Health Plan Request (HPR) Bench Release of Information Specialist (ROIS) I processes release of information (ROI) requests related to health plan audits with accuracy, efficiency, and compliance across multiple client accounts. This role requires a high level of proficiency in various electronic medical record (EMR) systems, adherence to HIPAA regulations and uphold strict confidentiality standards. The HPR Bench ROIS I independently prioritize tasks, troubleshoots requests, and collaborates effectively with internal teams while adapting to evolving workflows and compliance requirements, as well as ensuring they can fulfill all client-specific onboarding and access requirements. Duties & Responsibilities: - Process medical ROI requests related to health plan audits quickly and accurately, ensuring compliance with HIPAA and client requirements - Utilize Verisma software applications to input, manage, and track medical records - Organize and retrieve records within multiple EMR systems, ensuring all documentation is properly structured and complete - Interpret medical records, forms, and authorizations to correspond to specific audit measures - Maintain high standards of production, efficiency, and accuracy meeting company standards and performance metrics - Prioritize workload effectively and work independently while meeting productivity goals - Communicate effectively within the HPR team and in a cross-functional manner, as necessary - Attain a solid understanding of client-specific expectations across multiple accounts while ensuring compliance with HIPAA, HITECH, state regulations, and company policies - Utilize Verisma’s reference materials and compliance guidelines to maintain confidentiality and accuracy in all tasks - Assist with training and mentoring new associates, as needed, ensuring knowledge transfer and consistency in processes - Attend and actively participate in training sessions, workflow updates and team meetings, as required - Maintain all necessary background checks, drug screenings, health screenings and access requirements to serve on the Bench - Perform other related duties, as assigned, to support the effective operation of the department and the company - Live by and promote Verisma Core Values Minimum Qualifications: - High school diploma or equivalent required; some college preferred - RHIT certification preferred - 3+ years of experience in medical records, Release of Information (ROI), or Health Information Management (HIM), with expertise in supporting multiple clients and processing audit requests - Knowledge of HIPAA and state regulations related to the release of protected health information - Must be able to maintain all necessary background checks, drug screenings, health screenings and access requirements to serve on the Bench - Clerical or office experience with data entry, document management and proficiency in using general office equipment - Proficient in Microsoft Office Suite and multiple EMR systems, with the ability to troubleshoot and adapt to new technologies - Strong problem-solving, organizational and time management skills with keen attention to detail - Strong ability to work independently while meeting high productivity expectations - Ability to effectively multi-task or change projects, as needed - Prior remote experience, preferred

Cyber Security Awareness Specialist JOB SUMMARY The Cybersecurity Awareness Specialist supports the execution of Securitas North America’s cybersecurity culture and human risk management initiatives. This role is primarily responsible for administering phishing and social engineering simulations, analyzing results, and supporting cybersecurity awareness training efforts across the division. Working under the direction of the Manager, Cybersecurity Culture & Human Risk Management, this position plays a key role in identifying human risk trends and reinforcing secure behaviors through targeted testing, reporting, and training support. This is a remote position. ESSENTIAL FUNCTIONS: - The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. - All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. - Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. - In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. - All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. Social Engineering & Phishing Simulations • Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America. • Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns. • Manage campaign scheduling, targeting, and assignment of follow-up training. • Monitor and track key campaign metrics, including: • Click-through rates • Reporting rates • Repeat click behavior • Remedial training completion • Escalate findings and trends to the Manager for program refinement. • Maintain documentation of campaign execution and results. Data Tracking & Reporting (Excel-Based) • Compile, organize, and analyze phishing and training data using Microsoft Excel. • Create pivot tables, charts, and summary reports to support leadership updates. • Assist in tracking key performance indicators related to phishing performance and training completion. • Support preparation of monthly and quarterly reporting materials. Training & Awareness Support • Assist in the development and distribution of cybersecurity awareness materials. • Support onboarding and annual mandatory training administration. • Help create and coordinate awareness campaigns, webinars, and internal communications. • Provide logistical and administrative support for awareness initiatives. Incident & Awareness Support • Assist in reviewing reported phishing emails and awareness-related inquiries. • Help identify trends and training gaps based on campaign outcomes. • Maintain accurate records to support audit and compliance requirements. Collaboration • Work closely with the Manager, Cybersecurity Culture & Human Risk Management. • Partner with IT, Digital Security, HR, and Communications teams as needed. • Support divisional initiatives across the United States, Canada, and Mexico. MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education/Experience: - Bachelor’s degree in communications, information security, or information technology, OR High School diploma with equivalent work experience. - 1-3 years’ experience in cybersecurity, compliance, or related field preferred - Experience administering phishing simulations preferred - Strong written and verbal communication skills preferred - Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications Competencies (as demonstrated through experience, training, and/or testing): - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Effective written and verbal communication skills - Ability to manage multiple tasks and meet deadlines Technical Skills - Microsoft 365 (Excel, PowerPoint, Outlook, Teams) - Proficiency in MS Excel (pivot tables, formulas, basic data analysis) - Phishing simulation platforms (e.g., KnowBe4) preferred - Smartsheet (preferred) - Microsoft Defender (preferred) WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: - Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results. - Must undergo and meet company standards for controlled substance testing, and behavioral selection survey. - Handling and being exposed to sensitive and confidential information. - Required ability to handle multiple tasks concurrently. - Up to 25% travel - Occasional lifting and/or moving up to 10 pounds. - Duties are performed in an office, hybrid or remote work setting. Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides direct back up support for Premium Billing and Dunning processes. Assists with questions and complex issues relating to employer group payments. Job Duties: - Reviews Billing files for errors - Reviews Billing data for accuracy. - Sets up customers, billing contracts, and billing schedules utilizing data from various sources. - Monitor customer billing contacts for renewals and makes updates to billing/contract configuration as needed. - Process and e-mail or mail invoices on a monthly or ad hoc basis for numerous non-patient programs. - Apply payments to customer accounts. - Identifies and documents all components of the receivable balance with minimal errors. - Works to recover or resolve outstanding debits and credits. - Adjusts customer accounts by entering billing adjustments and bad debt writeoffs. - Performs monthly analysis of the Billing Aging reports to identify miscellaneous open invoices or balances. - Determines the disposition and takes the necessary action to resolve the aging or relieve the receivables. - Reviews the Dunning Reports and Notices. - Compiles and generates spreadsheets capturing key data for the dunning process. - Provides thorough research of individual accounts involving multiple systems to ensure billing is accurate. - Upload invoices and backup to external websites as needed. - Handles various reconciliation processes. - Assist accountants with reconciliation to general ledger as needed. - Prepares refund requests when a customer has a credit balance appearing on their account. - Creates payment histories upon request or whenever necessary to justify account balances for individual members and employer groups. ​Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred) Experience: Minimum of 1 year-Customer Service (Required), Minimum of 2 years-Healthcare (Required) Certification(s) and License(s): Skills: OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Please Note: - The recruitment process for this position is expected to take approximately 6 to 10 weeks. - This role will start on 06/29/26 - To support successful onboarding, we require full attendance during the classroom training. PTO is restricted July 13 – Oct 30. If you have scheduled PTO, please discuss this with the interview team, if selected for an interview. Summary Join our team as an entry-level underwriter in a dynamic and supportive environment. This role offers the opportunity to apply your critical thinking, drive for results, adaptive communication, and relationship building skills, as you learn the art of underwriting risk assessment from the best in the business. Through our comprehensive training program, you’ll develop the essential skills needed to excel in a fast-paced production environment focused on quality risk assessment, and exceptional field and client service. Bring your enthusiasm and be part of a collaborative team driving innovation solutions. Primary Duties & Responsibilities - Field & Client Experience. - ​Responsible for credible and effective relations and communications with field and customers. - Provides guidance and assistance to the Northwestern Mutual Financial Network and Financial Representatives regarding case underwriting and risk appraisal. - Responsible for prescreen inquiries, with guidance. Underwriting - Responsible for the analysis and appraisal of a broad range of insurance applications; approves, classifies, or declines applications for various ages and policy amounts with guidance.​ - Demonstrates a basic understanding of application review and adherence to underwriting standards​, NM (Northwestern Mutual) product types and changes. - Develops and demonstrates change agility while maintaining mortality and morbidity expectations.​ - Demonstrates continuous learning through the early adoption of new ways of underwriting. - Develops a basic understanding of financial, medical, and lay underwriting assessments and reinsurance programs. - Underwrites applications, maintaining industry-leading mortality and morbidity giving the best possible offer that can be made. - Provides active case and requirement management and provides customized service with guidance. - Communicates & negotiates with Field Partners to explain modified or declined decisions & assist in policy placement. - Actively utilizes the most effective means to obtain the necessary information, including Internet searches, digital health data, direct contact with the insured, and communication with third party advisors (Accountants, Attorneys, etc.), with guidance​.​ - Responsible for adherence to procedures and regulatory processes​. - Understands and meets all quality, service, and production goals​. - Solve issues & escalations with guidance.​ - Discusses cases with peer reviewers, medical and technical staff, as needed.​ - Partners with Underwriting Support for case management.​ - May serve as underwriting representative for improvement in product process w/collaboration w/functional partners. Qualifications - A bachelor's degree preferred or equivalent combination of education and experience. - Analytical skills with the ability to make independent decisions and apply sound judgment in the application of rules. - Excellent written and oral communication skills with the ability to handle confidential information, exercise tact, diplomacy, and resourcefulness. - Proficient in computer skills and using various software packages. - Ability to work accurately while maintaining speed and flexibility in a team and independent production environment. - Highly organized and the ability to establish priorities and meet deadlines. - Displays agility to manage multiple tasks​ and adapt in a changing work environment. Candidates must successfully complete and pass any required testing. Compensation Range: Pay Range - Start: $60,880.00 Pay Range - End: $91,320.00 Geographic Specific Pay Structure: Structure 110: $66,960.00 USD - $100,440.00 USD Structure 115: $70,000.00 USD - $105,000.00 USD We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.