• Responsible for executing, facilitating, and continuously improving training programs across all Fuku locations and venue types. • Partner closely with function owners, including Operations, People & Culture, Marketing, Supply Chain, and onsite restaurant leadership, who are responsible for defining training content, standards, and priorities. • Translate input into structured training programs, maintain materials within learning tools, and ensure consistent, high-quality delivery across organization. • Manage and maintain training content within Learning Management System (Opus) and other tools. • Execute onboarding programs in partnership with People & Culture and Operations, ensuring a consistent experience for all new team members. • Design, implement and own development and recognition programs, in partnership with Operations and People & Culture. • Execute all NRO training logistics, programming, and scheduling in close partnership with Operations leadership. • Manage and maintain all training materials within Opus (LMS) and other tools, ensuring content is organized, accurate, and accessible.

• Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment • Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals • Keep positive provider Parallel experience front of mind • Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests • Drive cross-functional alignment • Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements • Manage the initiation of cross-licensing requests after approval and track the progress of license acquisition to address staffing gaps • Update the demand segmentation documentation to inform the Recruiting team of urgent needs in supply-constrained environments • Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR • Support on system improvements and scale • Flag duplicative work and inefficiencies with staffing process • Provide an operational perspective to cross-functional team members to drive long-term system and process improvements that support scalable growth

• Executive & Administrative Support • Event Coordination & Logistics • Member Concierge & Resource • Membership & CRM Management (GoHighLevel) • Operational Systems & Continuous Improvement

Job Title: Client Operations Manager Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts. This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations. What You’ll Own Client Operations & Communication - Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace - Conduct regular check-ins to track progress, commitments, and blockers - Act as the primary point of contact for clients and reduce dependency on the founder - Maintain clear, structured communication across all stakeholders Delivery & Execution Management - Maintain a live tracker for all active client workstreams - Ensure deliverables are completed on time and flag risks proactively - Identify and drive the top 2–3 priorities per client each week - Step in to unblock execution and maintain forward momentum Workflow & Process Optimization - Build and improve workflows, SOPs, and operational systems - Identify inefficiencies and implement structured solutions - Create automations to reduce manual work (e.g., reporting, tracking, notifications) - Use AI tools where relevant to improve speed and efficiency Team Coordination & Accountability - Coordinate across client teams to ensure alignment on timelines and outcomes - Hold teams accountable while maintaining strong working relationships - Identify bottlenecks early and take ownership of resolving them Hiring Support (As Needed) - Assist with CV screening and initial candidate evaluations - Provide clear recommendations to support hiring decisions Must-Have Experience & Skills - 3–5 years of experience in operations, project management, chief of staff, or account management roles - Proven experience managing operations in a fast-paced or scaling company - Demonstrated experience handling multiple clients or workstreams simultaneously - Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge) - Experience contributing to the growth or scaling of a company or business unit - Strong communication skills with the ability to manage clients directly - High level of ownership, organization, and follow-through - Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar) - Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage Key Metrics for Success - Minimal founder involvement in day-to-day client operations - Consistent on-time execution across all client accounts - Clear and structured operational systems in place - Measurable improvement in client performance and growth - Strong client satisfaction and retention Interview Process - Initial Screening Call - Recruiter Interview - Final Interview - Offer & Onboarding #LI-AG1