• Campaign Setup & Trafficking: Manually build, configure, and QA campaigns within Google Ads, Meta Ads Manager, and Demand-Side Platforms (DSPs). You are the final checkpoint before campaigns go live. • Local & Multi-Location Execution: Leverage bulk-sheet uploads (e.g., Google Ads Editor) to execute high-volume campaign rollouts across hundreds of localized markets, ensuring strict adherence to geo-targeting parameters. • Daily Optimization & Pacing: Monitor active campaigns daily, adjusting bids, budgets, and targeting settings to ensure maximum efficiency and proper budget pacing. • Platform Troubleshooting: Act as the technical "fixer" for media delivery—resolving disapproved ads, fixing broken tracking tags, and addressing platform-specific errors in the UI.

GiaMed is seeking a detail-oriented Operations Specialist to serve as the backbone of our operations team. In this highly interactive role, you will provide direct day-to-day support to our Program Manager (RN), ensuring our healthcare staffing engine runs smoothly and efficiently. You will be responsible for the "fine-tuning" of our operations: maintaining meticulous employee records, managing complex scheduling for military facilities, and generating critical KPI reports. This position demands a unique blend of independent initiative and team collaboration, specifically in a regulated environment governed by Joint Commission standards and ISO 9001 principles. Essential Functions Schedule Management & Coordination - Build and maintain master scheduling templates for contract sites to ensure 100% shift coverage. - Monitor daily gaps or conflicts and escalate risks to the Program Manager immediately. - Coordinate field employee time-off requests (PTO, FMLA, Workers' Comp) and track call-outs in an audit-ready log. - Manage logistics for site visits to military facilities, including travel and pre-visit briefings. Operational Reporting & Data Tracking - Independently run and analyze reports on credential expirations, attendance, and schedule adherence. - Compile weekly/monthly KPI reports (fill rates, time-to-fill) for the Program Manager. - Assist in drafting Corrective Action Plans for metrics falling below benchmarks. - Ensure all government-required deliverables are accurate and submitted on time. Field Staff & Lifecycle Support - Act as the primary point of contact for field staff regarding onboarding, scheduling, and general inquiries. - Maintain strict confidentiality of Personally Identifiable Information (PII) at all times. - Support the Program Manager in employment actions, including hiring coordination and separation processing. Directed Credentialing Assistance - Collect and organize essential documents (licensures, BLS/ACLS, immunizations) under PM direction. - Support the Credentialer by tracking outstanding items and performing OIG/SAM exclusion checks. - Ensure all files are organized in accordance with Joint Commission and contract requirements. Compliance & Quality Management - Regularly audit credentialing files to maintain TJC and ISO 9001 compliance. - Assist in the preparation for Joint Commission surveys and internal QA reviews. - Identify workflow inefficiencies and suggest proactive improvements or SOP updates. Qualifications - Education: Associate’s or Bachelor’s degree in Healthcare, Business, or Operations preferred (equivalent experience considered). - Experience: Minimum one year of detail-oriented administrative experience. Previous experience in healthcare staffing or federal contracting is strongly preferred. - Technical Skills: Intermediate to advanced proficiency in Microsoft Excel and Word; comfort with database systems. - Industry Knowledge: Basic knowledge of medical terminology, Joint Commission standards, or ISO 9001 is a significant advantage. - Competencies: Exceptional organizational skills, proactive problem-solving abilities, and the ability to operate remotely with high accountability. Why GiaMed? At GiaMed, we are dedicated to providing world-class staffing support for those who serve. We offer a remote work environment that values precision, integrity, and the mission-critical nature of healthcare in the federal sector. Benefits & Perks - 120 Hours PTO: Paid time off to support a healthy work-life balance. - Health Insurance: GiaMed pays 100% for employee-only health insurance. Dental, Vision, and Short-term disability are offered and are elective for the employee. - Life Insurance: 50,000 coverage is offered and paid by GiaMed. - Remote Work: 100% remote within San Antonio Texas.

• Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers • Own Payments Operations performance, including fraud, risk, and dispute management, through the team’s leadership layer • Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency • Drive step-function improvements in support operations, including tooling, processes, staffing model, and performance management • Deliver against key business metrics including CSAT, SLAs, time to resolution, handle time, cost reduction, dispute win rate, and chargeback/charge-off reduction • Operate as a hands-on leader—diagnosing issues, setting direction, and executing alongside the team • Partner cross-functionally to ensure support and payments operations are aligned with broader product, engineering, and business priorities • Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement • Identify opportunities to expand scope and impact over time, contributing to broader business and operational leadership

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Overview Want to help utilities tackle some of today’s most important challenges—from infrastructure investment to long‑term financial sustainability? We are seeking an experienced Senior Manager – Utility Rate Consulting to lead gas and electric complex financial and rate‑setting engagements for public sector utilities with experience. In this role, you will serve as the primary client liaison, oversee multi-disciplinary project teams, and provide strategic guidance on utility financial planning, cost‑of‑service analysis, rate design, and long-range capital and operational planning. You will work closely with municipal and utility leadership to deliver actionable, data‑driven solutions that advance financial sustainability and support community goals. This position is ideal for a senior consulting professional who brings strong analytical expertise, leadership capability, and a passion for serving public sector clients. Key Responsibilities Client Leadership & Utility Rate Consulting - Serve as the primary point of contact for utility clients, ensuring exceptional service delivery, strong communication, and strategic alignment - Lead development of electric and gas utility rate studies, including cost‑of‑service analyses, revenue requirement modeling, long-term financial forecasts, and rate/fee design recommendations. - Oversee preparation of financial models, reports, technical memos, presentations, and benchmarking analyses. - Present study findings to elected officials, boards, and community stakeholders—translating technical information into accessible, actionable recommendations. - Guide clients on financial policy development, capital financing strategies, affordability considerations, and operational impacts. Project Management & Delivery - Manage multiple client engagements simultaneously, ensuring high-quality deliverables, timely progress updates, and clear communication with project stakeholders from kickoff to final delivery. - Develop and manage project work plans, resource allocation, invoicing, and progress reporting. - Provide structure and oversight to analytical tasks prepared by consultants related to utility financial statements, fund accounting, capital improvement planning, and operational data. - Ensure all work products align with professional standards, industry best practices, and client-specific requirements. Team Leadership & Development - Lead, mentor, and coach junior and mid‑level consultants—building technical capabilities and strengthening the consulting skillset of the team. - Coordinate internally across project teams and contribute to efficient workflows and documentation. - Provide performance feedback and contribute to staff evaluations and long-term development planning. - Foster a collaborative, high-performance team culture that emphasizes client service, analytical rigor, and continuous learning. Practice Growth & Business Development - Lead and contribute to proposals, scopes of work, presentations, and competitive RFP responses. - Support growth of the utility advisory practice by identifying new opportunities, deepening existing client relationships, and developing new service offerings. - Participate in industry conferences, networking events, and professional organizations to expand visibility and thought leadership. Qualifications Required - Bachelor’s degree in finance, economics, engineering, accounting, public administration, or related field. - 5–10 years of relevant gas and electric experience in utility financial consulting, public sector consulting, or related fields, with demonstrated project management responsibility. - Advanced proficiency in Microsoft Excel and Word; strong financial modeling, forecasting, and analytical skills. - Extensive experience presenting analytical findings to clients, stakeholders, or governing bodies. - Demonstrated ability to lead teams, manage competing priorities, and deliver high‑quality work products. Preferred - Experience with gas and electric utility rate-setting, cost‑of‑service studies, affordability analysis, or capital planning. - MBA, MPA, CPA, Series 50 designation, or other relevant professional certifications. - Previous experience managing client engagements in water, wastewater, stormwater, or other enterprise utility contexts. - Experience in mentoring or training staff within a consulting or analytical environment. The pay rate range for this job position is $123,000- $288,510. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.