Job Title: Client Operations Manager Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts. This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations. What You’ll Own Client Operations & Communication - Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace - Conduct regular check-ins to track progress, commitments, and blockers - Act as the primary point of contact for clients and reduce dependency on the founder - Maintain clear, structured communication across all stakeholders Delivery & Execution Management - Maintain a live tracker for all active client workstreams - Ensure deliverables are completed on time and flag risks proactively - Identify and drive the top 2–3 priorities per client each week - Step in to unblock execution and maintain forward momentum Workflow & Process Optimization - Build and improve workflows, SOPs, and operational systems - Identify inefficiencies and implement structured solutions - Create automations to reduce manual work (e.g., reporting, tracking, notifications) - Use AI tools where relevant to improve speed and efficiency Team Coordination & Accountability - Coordinate across client teams to ensure alignment on timelines and outcomes - Hold teams accountable while maintaining strong working relationships - Identify bottlenecks early and take ownership of resolving them Hiring Support (As Needed) - Assist with CV screening and initial candidate evaluations - Provide clear recommendations to support hiring decisions Must-Have Experience & Skills - 3–5 years of experience in operations, project management, chief of staff, or account management roles - Proven experience managing operations in a fast-paced or scaling company - Demonstrated experience handling multiple clients or workstreams simultaneously - Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge) - Experience contributing to the growth or scaling of a company or business unit - Strong communication skills with the ability to manage clients directly - High level of ownership, organization, and follow-through - Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar) - Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage Key Metrics for Success - Minimal founder involvement in day-to-day client operations - Consistent on-time execution across all client accounts - Clear and structured operational systems in place - Measurable improvement in client performance and growth - Strong client satisfaction and retention Interview Process - Initial Screening Call - Recruiter Interview - Final Interview - Offer & Onboarding #LI-AG1

• Campaign Setup & Trafficking: Manually build, configure, and QA campaigns within Google Ads, Meta Ads Manager, and Demand-Side Platforms (DSPs). You are the final checkpoint before campaigns go live. • Local & Multi-Location Execution: Leverage bulk-sheet uploads (e.g., Google Ads Editor) to execute high-volume campaign rollouts across hundreds of localized markets, ensuring strict adherence to geo-targeting parameters. • Daily Optimization & Pacing: Monitor active campaigns daily, adjusting bids, budgets, and targeting settings to ensure maximum efficiency and proper budget pacing. • Platform Troubleshooting: Act as the technical "fixer" for media delivery—resolving disapproved ads, fixing broken tracking tags, and addressing platform-specific errors in the UI.

GiaMed is seeking a detail-oriented Operations Specialist to serve as the backbone of our operations team. In this highly interactive role, you will provide direct day-to-day support to our Program Manager (RN), ensuring our healthcare staffing engine runs smoothly and efficiently. You will be responsible for the "fine-tuning" of our operations: maintaining meticulous employee records, managing complex scheduling for military facilities, and generating critical KPI reports. This position demands a unique blend of independent initiative and team collaboration, specifically in a regulated environment governed by Joint Commission standards and ISO 9001 principles. Essential Functions Schedule Management & Coordination - Build and maintain master scheduling templates for contract sites to ensure 100% shift coverage. - Monitor daily gaps or conflicts and escalate risks to the Program Manager immediately. - Coordinate field employee time-off requests (PTO, FMLA, Workers' Comp) and track call-outs in an audit-ready log. - Manage logistics for site visits to military facilities, including travel and pre-visit briefings. Operational Reporting & Data Tracking - Independently run and analyze reports on credential expirations, attendance, and schedule adherence. - Compile weekly/monthly KPI reports (fill rates, time-to-fill) for the Program Manager. - Assist in drafting Corrective Action Plans for metrics falling below benchmarks. - Ensure all government-required deliverables are accurate and submitted on time. Field Staff & Lifecycle Support - Act as the primary point of contact for field staff regarding onboarding, scheduling, and general inquiries. - Maintain strict confidentiality of Personally Identifiable Information (PII) at all times. - Support the Program Manager in employment actions, including hiring coordination and separation processing. Directed Credentialing Assistance - Collect and organize essential documents (licensures, BLS/ACLS, immunizations) under PM direction. - Support the Credentialer by tracking outstanding items and performing OIG/SAM exclusion checks. - Ensure all files are organized in accordance with Joint Commission and contract requirements. Compliance & Quality Management - Regularly audit credentialing files to maintain TJC and ISO 9001 compliance. - Assist in the preparation for Joint Commission surveys and internal QA reviews. - Identify workflow inefficiencies and suggest proactive improvements or SOP updates. Qualifications - Education: Associate’s or Bachelor’s degree in Healthcare, Business, or Operations preferred (equivalent experience considered). - Experience: Minimum one year of detail-oriented administrative experience. Previous experience in healthcare staffing or federal contracting is strongly preferred. - Technical Skills: Intermediate to advanced proficiency in Microsoft Excel and Word; comfort with database systems. - Industry Knowledge: Basic knowledge of medical terminology, Joint Commission standards, or ISO 9001 is a significant advantage. - Competencies: Exceptional organizational skills, proactive problem-solving abilities, and the ability to operate remotely with high accountability. Why GiaMed? At GiaMed, we are dedicated to providing world-class staffing support for those who serve. We offer a remote work environment that values precision, integrity, and the mission-critical nature of healthcare in the federal sector. Benefits & Perks - 120 Hours PTO: Paid time off to support a healthy work-life balance. - Health Insurance: GiaMed pays 100% for employee-only health insurance. Dental, Vision, and Short-term disability are offered and are elective for the employee. - Life Insurance: 50,000 coverage is offered and paid by GiaMed. - Remote Work: 100% remote within San Antonio Texas.

• Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers • Own Payments Operations performance, including fraud, risk, and dispute management, through the team’s leadership layer • Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency • Drive step-function improvements in support operations, including tooling, processes, staffing model, and performance management • Deliver against key business metrics including CSAT, SLAs, time to resolution, handle time, cost reduction, dispute win rate, and chargeback/charge-off reduction • Operate as a hands-on leader—diagnosing issues, setting direction, and executing alongside the team • Partner cross-functionally to ensure support and payments operations are aligned with broader product, engineering, and business priorities • Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement • Identify opportunities to expand scope and impact over time, contributing to broader business and operational leadership