Note: Work location is remote (e.g. home address), per Kaiser Permanente’s Authorized States Policy ▪ Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 199 S. Los Robles Ave., Pasadena, California 91101 This position may have visibility in all Kaiser Permanente Authorized locations. *Compensation may differ based on the market. Job Summary: Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components, leads change management activities, and performs complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. - Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. - Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. - Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. - Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. - Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Leads change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. - Performs complex data analyses to drive business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. - Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: - Minimum two (2) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: - Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

• Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line. • Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations - including daily sales reports and food costs. • Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones. • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog. • Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training. • Adapt onboarding and educational materials into Mandarin to ensure a seamless experience for non-English speaking stakeholders

Role Description The MSP's Principal Managed Services Consultant has a primary objective to drive sales growth of IT Outsourcing, Life Cycle Services, Managed Services, and Staff Augmentation for all Connection business units through advanced pre-sales service consulting, solutions design, and services scoping. - Draws on knowledge specific to their primary and secondary technical specialization areas to assess, qualify, design, and present service solutions of highly advanced levels of complexity to clients. - Offers insight relative to the customer’s industry and/or objectives, providing solutions based on Connection’s Solutions and Services portfolio and extended partner network. - Works collaboratively with other pre-sales roles across the Technology Solutions group, as well as other COE focus areas including Multi-Cloud, Digital Workspace, Supply Chain, and Lifecycle. - Creates new MSP service offerings based on industry trends, competitive landscape, and contemporary methods to solve business through IT Outsourcing, Life Cycle Services, Managed Services, and Staff Augmentation solutions. - Develops proposals and statements of work based on a combination of requirements gathering, data collection, and sizing exercises, as well as documented design and configuration activities. - Utilizes independent judgment and discretion on selecting from internally established presales tools, as well as vendor-provided and industry-established reference architectures and validated designs. - Designs advanced service solutions that serve the functional and technical requirements of the client, contributing to the customer’s success and ongoing enhancement of customer lifetime value. - Assists in the development of new managed services offerings according to a multi-disciplinary framework that supports Connection’s ability to deliver holistic, unified solution sets. - Articulates and presents the portfolio to Sales, current and potential customers, as well as to Product Management (PM) and Connection’s partners and vendors. - Assists with the creation and presentation of technical sales strategies to drive growth of IT Outsourcing, Life Cycle Services, Managed Services, and Staff Augmentation services. - Supports targeting sales into new accounts and expanding penetration in existing accounts with the SSE team, including participation in building and executing account plans. Qualifications - Functional knowledge, work experience, and/or certification in Information Technology Infrastructure Library (ITIL) including Service Design, Service Operations, Continual Service Improvement (CSI), Service Strategy, and Service Transition. - Functional knowledge, work experience, and/or certification in Information Technology Service Management (ITSM) including Service Catalog, Service Desk, Incident Management, Problem Management, Change Management, Asset Management, and Knowledge/Policy & Procedure. - Experience with designing, developing, and negotiating statements of work. - Verifiably successful service solutions selling experience with customer-facing salesmanship proficiency, advanced presentation skills, and experience with up-sell and cross-sell strategies. - Excellent time management and prioritization with strong organizational skills. - Excellent verbal and written communication skills with the ability to prepare and deliver presentations that clearly and articulately demonstrate the value proposition. - Team orientation with the ability to work with all levels of the organization. - Keen appreciation of business solutions through IT Outsourcing, Life Cycle Services, Managed Services, and Staff Augmentation services. - Requires an acute understanding of both the technology and business objectives of the client, and the ability to assess the client’s business requirements and technology needs. - Analytical with the ability to draw conclusions from data, systematic and rational. - Demonstrate skills and advanced proficiency in cost modeling. - Working knowledge of MDR, Security Operations Center, Network Operations Center, Service Desk, and the industry competitive landscape in these areas. - Conceptual with the ability to conceive mentally, formulate ideas, and use imagination to achieve results. - Inquisitive information seeker with the ability to ask probing questions to uncover root causes of problems. Requirements - Minimum Salary: USD $135,500.00/Yr. - Maximum Salary: USD $176,250.00/Yr. Benefits - Comprehensive total rewards package providing financial, emotional, and physical resources for you and your family. - Progressive and competitive compensation, 401k plans, and medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.

Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. Be Bold. Choose Duke. Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the ITTI Care Project Advisor (Project Coordinator) within the Center for Child & Family Policy, you’ll be part of a mission‑driven team dedicated to improving outcomes for young children and families across North Carolina. Your lived experience, professional expertise, and commitment to equity will help shape trauma‑informed practices that strengthen the early childhood workforce and the systems that support it. Be Bold. In this role, you’ll use your coaching expertise and deep knowledge of early childhood development to influence meaningful, systems‑level change. Through a “coach‑the‑coach” model, you’ll support early care and education professionals as they integrate trauma‑informed approaches, reflective supervision, and wellness‑focused practices into their work with infants, toddlers, and families. Your work will help advance workforce resilience, organizational health, and high‑quality care for children under age three. What You’ll Do: Develop & Facilitate Training Co‑facilitate virtual and in‑person trainings on trauma‑informed child care for diverse audiences. Contribute to curriculum development, participant registration, feedback collection, and evaluation of training outcomes and impact. Lead Learning Communities & Engagement Plan, coordinate, and facilitate virtual Communities of Practice and Professional Learning Communities, including Social‑Emotional Connections groups. Support in‑person engagement opportunities such as “Day Away Together” events for coaches, administrators, and participating centers. Provide Coaching & Practice Support Apply IECMH Consultation Competencies, Practice‑Based Coaching, Motivational Interviewing, and Reflective Supervision frameworks to guide coaching and training practices and support integration into program delivery. Support Project Implementation Collaborate with project team members to support implementation, continuous quality improvement, and expansion of ITTI Care activities. Communicate regularly regarding progress, barriers, and proposed solutions. Document & Report Outcomes Maintain accurate and timely documentation using established templates, procedures, and reporting requirements to support tracking and evaluation. Outreach, Communications & Resources Assist with public‑facing materials, project webpages, and outreach efforts. Support recruitment for learning collaborative cohorts and dissemination of project activities, findings, and recommendations. Serve as an Advisor Participate as an active member of the ITTI Care Advisory Group, contributing guidance, feedback, and strategic insight What You’ll Bring Education Bachelor’s degree in child development, early childhood education, or a related field required, with substantial coursework or training in trauma‑informed practice and/or early childhood mental health. Master’s degree in a related field preferred. Experience At least 5 years of experience coaching and/or providing reflective supervision to early care and education coaches. Minimum of 2 years of experience delivering coaching or Infant & Early Childhood Mental Health (IECMH) consultation to teachers of children under age five. General knowledge of research methods and social science research practices, typically gained through 1 year of relevant research experience. Preferred experience includes serving as a child care center director and/or as an early childhood mental health classroom consultant. Skills & Attributes Excellent communication and interpersonal skills with the ability to build trusting relationships. Demonstrated commitment to racial equity and inclusive practice. Extensive knowledge of high‑quality infant/toddler care and developmentally appropriate practice for children under age three. Experience with reflective supervision, motivational interviewing, and the Pyramid Model. Familiarity with Infant & Toddler CLASS, TPITOS/TPOT, and environmental rating scales (ITERS, ECERS). Strong skills as a trainer, presenter, and coach/technical assistant. Endorsement in Infant or Early Childhood Mental Health and eligibility for Level 11 on the NC Early Educator Certification Scale are preferred. Choose Duke. Duke University is a world‑class institution committed to advancing knowledge, public service, and community impact. This part‑time role (up to 30 hours per month) offers flexibility, with work primarily conducted remotely and occasional travel for onsite training. At Duke, you’ll join a collaborative environment that values belonging, innovation, and the exchange of diverse perspectives—while contributing to work that makes a lasting difference for children, families, and communities Ready to Make a Difference? Apply now and help strengthen the early childhood workforce through trauma‑informed, equity‑centered practice—Choose Duke. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $44,766.00 to USD $71,706.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information andreasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).