• Manage a client portfolio focused on value generation, working directly on API integration strategy • Deeply understand clients' business context (especially sales and prospecting teams) • Lead strategic client interactions, aligning platform usage with business objectives • Identify opportunities for improvement and expansion within the client base • Serve as a point of reference on integration and technical use of the platform • Connect client requests with internal teams (Product/Tech), ensuring progress in these areas • Proactively contribute to building and improving departmental processes • Support the definition and monitoring of success metrics

Position: Discord Community Lead Location: Remote (Global) Employment Type: Full-Time Type of contract: Independent contractor  🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️ SCOPE OF THE ROLE: We are looking for a Discord community lead to own, build, and scale a high-quality community experience. This is not a passive moderation role—you will be responsible for community health, engagement systems, moderator leadership, and feedback loops that directly impact retention and growth. You will act as the operator behind the community, ensuring it is structured, engaging, and aligned with business goals—not just active, but valuable. RESPONSIBILITIES 1. Community Strategy & Health - Define and enforce community guidelines, tone, and culture - Monitor and improve overall community health (engagement, sentiment, retention) - Identify risks early (toxicity, disengagement, spam patterns) and act proactively 2. Engagement & Activation - Design and execute structured engagement initiatives (AMAs, events, challenges, content drops) - Drive consistent, meaningful interaction—not surface-level chatter - Convert passive members (lurkers) into active participants 3. Moderation Systems & Leadership - Recruit, onboard, and manage a team of moderators across time zones - Build clear moderation workflows, escalation paths, and SOPs - Ensure consistent enforcement of rules without damaging community trust 4. Conflict Resolution & Crisis Management - Handle disputes, escalations, and sensitive community issues - Make high-judgment decisions (warnings, bans, conflict mediation) - Maintain a balance between authority and community trust 5. Insights & Feedback Loop - Track and report on key community metrics (engagement, activity, retention) - Surface actionable insights to internal teams (product, marketing, growth) - Identify trends, recurring feedback, and opportunities for improvement REQUIREMENTS: Experience - 3+ years managing Discord or online communities at scale (1,000+ members) - Proven experience leading moderators or community teams - Experience designing and running engagement initiatives or programs Skills & Competencies - Strong understanding of community dynamics and behavior patterns - Ability to build systems (not just react to issues) - Excellent written communication and tone management - High emotional intelligence and conflict resolution ability - Data-driven mindset with the ability to translate insights into action Tools & Platforms - Discord (advanced knowledge: roles, permissions, bots, automation) - Community tools (e.g., bots, analytics tools, moderation tools) - Project management tools (Notion, Slack, etc.)

• Oversee all implementation activities, including customer implementations, partner implementations, and other new integrations • Lead key business operations initiatives that support customers, including standing up our virtual practice, helping to establish our practice of medicine, developing our revenue cycle management strategy, and scaling our home services solutions • Understand our technology, RCM, and other integration processes to facilitate custom solutioning with partners • Drive product adoption and increased patient enrollment efforts across client organizations • Maintain high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores, number of referenceable customers and completed case studies • Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required • Own renewals and support the Sales team on upsell and expansion opportunities • Iterate our overall implementation and customer success processes including key trackers, presentations and KPIs • Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed. • Help inform product providing key feedback from the field • Performs other related duties as assigned

• Lead partner onboarding from sales handoff to launch. • Build partner success plans and track adoption KPIs. • Run business reviews with clear data and next steps. • Manage client questions, issues, and escalations. • Coordinate with product, engineering, billing, and care teams. • Document workflows and create partner playbooks. • Drive adoption, retention, and account growth.