mLabs

• Manage the full sales cycle from first contact to closing; • Approach and qualify leads from free trials, WhatsApp and Intercom; • Strategically manage the pipeline, prioritizing opportunities with the highest conversion potential and financial impact; • Conduct complex negotiations, engaging with different customer profiles and decision-makers; • Adapt approach and communication according to the lead’s profile to increase efficiency and conversion rates; • Make commercial decisions autonomously while adhering to internal guidelines and policies; • Monitor performance metrics and use data to optimize results; • Contribute insights and improvements to continuously evolve the sales process.

• Work in the Customer Success area; • Serve as the primary point of contact for your portfolio of clients, managing onboarding and ongoing support, resolving inquiries, aligning expectations, identifying opportunities, handling complex issues, and recommending optimal solutions for using our services; • Regularly monitor your portfolio’s usage within the platform; • Handle objections during challenging situations; • Be responsible for creating and delivering presentations and webinars that educate and engage clients, strengthen relationships, and expand strategic use of the platform; • Conduct meetings with clients to address their needs; • Participate in special events for key clients; • Be proactive in presenting ideas and supporting initiatives aimed at increasing customer loyalty and satisfaction; • Collaborate with different teams and stakeholders to ensure effective communication and efficient problem resolution; • Continuously share knowledge and best practices with other team members; • Track key metrics and performance indicators (KPIs) to measure customer success; • Produce analytical reports on activities and performance results that demonstrate the impact of CS initiatives to key stakeholders and senior management.