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Buyers Edge Platform: the leading foodservice Digital Procurement Network, powered by data, software, and collaboration.
Associate Account Manager
Location
United States
Posted
65 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Account Manager
Buyers Edge Platform
• Assist with onboarding new clients: gather required information, populate systems and order guides, and coordinate internal resources. • Maintain and update client order guides, product mappings, and SKU data to ensure accurate ordering and billing. • Support Account Managers and Account Executives by preparing client reports, consolidating data, and summarizing insights for reviews and meetings. • Monitor client accounts for issues (pricing discrepancies, missing invoices, short pays, mapping errors) and either resolve or escalate to the appropriate team. • Process routine data tasks: data entry, spreadsheet cleanup, file imports/exports, and basic data normalization. • Respond to client inquiries in a timely and professional manner (email/phone/teams), and coordinate follow-up actions with internal teams. • Use CRM (e.g., Salesforce) to log activity, track requests, and update account information. • Help manage claims and exceptions by collecting documentation, entering details, and tracking resolution progress. • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency. • Contribute to continuous improvement by identifying repetitive tasks that can be automated or streamlined. • Analyze market intel (e.g., USDA pricing, weather impacts) to provide insights to clients and internal teams. • Identify upsell/cross-sell opportunities by analyzing client purchasing history and market data.
Job Requirements
- 1-2 years of experience in customer service, account support, or similar role; industry experience in foodservice, distribution, or produce is a plus.
- Proficiency with Google Sheets/Excel (data entry, filters, basic formulas) and comfortable working with data.
- Experience with CRM systems (Salesforce preferred) or willingness to learn.
- Strong verbal and written communication skills.
- High attention to detail and strong organizational skills.
- Comfortable working with multiple internal teams and shifting priorities in a fast-paced environment.
- Customer-first mindset with professional phone/email etiquette
- Problem solver who escalates appropriately and follows through
- Self-starter able to manage tasks independently and ask for guidance when needed
- Analytical thinker with the ability to work with data and spot discrepancies
- Collaborative and positive team player with strong interpersonal skills
- Proactive attitude and willingness to learn and adapt quickly
Benefits
- Amazing coverages to start.
- Medical, dental, and vision coverages are just the beginning!
- Ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life!
- 401(k) plan with company match.
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