Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. *This is a Remote Role* About You Accountable for spearheading space management and occupancy planning initiatives tailored to align with client-specific business goals and cultural values. Under the direction of the space and occupancy planning director, the planning team provides occupancy and space planning support to the client on various levels, optimizing supply and demand planning within a physical portfolio and directly supporting the goals of the business and coordinating real estate objectives. This leadership role involves overseeing all aspects of space management and occupancy planning on a client account, including conducting reviews, developing scenarios, tracking KPIs, providing support to clients, and ensuring accurate database management. As a "player-coach," the Director collaborates closely with the team on projects and engages cross-disciplinary partners to conceive, design, and develop processes to support client initiatives and standards. In this role, you will... - Develop and implement principles, policies, and procedures for space and occupancy planning, including regular and real-time reporting. - Provide dedicated oversight of space and occupancy planning services across relevant geographies and markets, managing all necessary resources and skills for service implementation and quality control. - Support and inform team members and manage client expectations, conducting annual reviews and quarterly updates of space and occupancy planning work to add value. - Lead and develop a team of planners in strategic and tactical occupancy planning, real estate optimization, and workplace design. - Lead all aspects of occupancy planning projects and scenario development, from programming and test fitting to implementation and presentation. Develop occupancy scenario plans, analyze utilization data, and engage with internal customers to develop innovative solutions to space requests. - Facilitate meetings with clients, providing agendas, minutes, and project management fundamentals. - Work closely with clients or internal stakeholders to collect information and create various workplace scenarios, considering factors like growth, reorganization, and adherence to corporate standards. - Analyze data, draw conclusions, devise space and occupancy scenarios, and present in simple summarized ways. - Manages the planning team to perform IWMS information, verify accuracy of space data though monthly reviews, create & provide as-built AutoCAD plan to clients, report on key metrics and prepare strategic plans. - Support client manager and teammates in all programming, project support, presentation, and Business Case Analysis development - Report on and support program updates on a weekly, monthly, and quarterly basis, highlighting risks and opportunities. - Negotiate space among user groups to maximize real estate use while enhancing adjacencies for improved collaboration and workflow. - Establish templates and processes to standardize space requests, provide solutions, and build efficient space programs. - Partner with Project Management on design management, review architectural plans, support with test fits, and support the move management team on large capital projects. What you bring - Bachelor's degree in a relevant field (e.g., Architecture, interior design, corporate real estate, Workplace Strategy) required. - Experience in AutoCAD, REVIT, BIM, or other drafting technologies. - Minimum of 5 years of industry experience in architecture, interior design, workplace strategy, portfolio strategy or related field. - 5+ years of progressive professional experience in the management of space utilization and occupancy planning, experience with space planning, workplace design, and related disciplines is a plus. - A team-oriented mind-set and be as comfortable working alone as working with a broader team. - Strong knowledge of PowerPoint, Word, Excel, and Teams, ability to analyze a variety of data sets and expertise in operating IWMS database applications - Excellent problem solving and critical thinking skills. - Familiarity with architectural drawings; furniture, fixtures, and equipment; design and space planning concepts; construction costs and schedules; project management skills. - Ability to effectively partner and deliver results in a matrix environment, experiencing working on an outsourced client account is a plus. - Excellent interpersonal and organizational skills with the ability to manage multiple projects simultaneously. - Direct people leadership skills - Not required but positive consideration will be given to candidates with Change Management experience including developing and implementing workplace strategies. Benefits Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term/long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually.  Certain senior-level roles are eligible for unlimited time off.  Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) of paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law. For Salary Roles Pursuant to state/local law, Colliers is disclosing the following information: Area/Location Specific: Remote USA Approximate Salary Range for Role: $118,850 to $140,000 Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applications will be accepted on an ongoing basis. #LI-AC1 #LI-Remote Make your next move an expert one and join us as we lead the industry into the future. Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

• Lead, develop, and inspire a client-facing implementation team to successfully deliver onboarding and implementation outcomes aligned to client commitments, contractual requirements, and performance targets. • Drive consistent, high-quality execution of implementations by strengthening project management discipline, risk identification, and remediation practices. • Partner across Sales, Account Management, Technology, Product, and Operations to ensure readiness, alignment, and efficient delivery for middle market clients. • Monitor implementation performance through KPIs, client feedback, and risk indicators, translating insights into actionable improvements and measurable results. • Champion change management efforts that enable adoption of new processes, tools, and ways of working across teams and leaders. • Standardize and mature implementation methodologies, tools, and communication frameworks to enhance clarity, consistency, and client experience. • Foster a culture of innovation and continuous improvement by identifying emerging trends and technologies, including AI-enabled solutions, that advance onboarding effectiveness and scalability that increases benefit realization, value creation, ROI and outcomes that improve the experience across our employees, clients, customers and members. • Develop future leaders through coaching, mentorship, and succession planning while maintaining accountability for results and behaviors.

• Develop clinical solutions and strategic roadmaps for specific therapeutic categories; oversee the development and implementation of product solutions • Lead or provide support to Specialty program and product teams in development and maintenance of any additional specialty solutions • Maintain knowledge of key industry trends • Provide insight into competitor products and services • Partner with various stakeholders to manage and monitor data in applicable areas • Strategize with Networks to develop therapeutic category performance and reporting • May lead or support in presenting program results and solutions to Clients

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Senior Director, Navigation & Member Services is responsible for leading Sharecare’s Navigation, Advocacy, and Customer Service operations, including Family Health Advocacy and member support services. This organization serves as the front door to Sharecare services, supporting member engagement, healthcare navigation, advocacy, and connection to clinical programs and services. This role oversees operational performance, member experience, engagement, and service delivery across member-facing teams and ensures services are delivered efficiently, consistently, and in alignment with client and organizational goals. This leader will play a key role in continuing to build and mature Sharecare’s navigation and advocacy capabilities as the organization evolves its population health service model. This role is also client-facing and will serve as an operational and program leader in client meetings, representing navigation and member services performance, workflows, and service model, and partnering with account and client teams to address client needs and operational performance. The ideal candidate is a strong operational and people leader with experience in healthcare navigation, advocacy, or member services programs who can lead large teams, improve engagement and member experience, reduce attrition, build leadership capability, and establish operational discipline and accountability across member-facing teams. Essential Duties and Responsibilities: Navigation and Advocacy Leadership - Lead Sharecare’s Navigation, Advocacy, and Customer Service operations across multiple programs and clients. - Ensure members are effectively guided to appropriate services, providers, programs, and resources. - Oversee advocacy and navigation program performance including engagement, activation, case resolution, member experience, and productivity metrics. - Establish best practices for healthcare navigation including provider navigation, benefits navigation, site of care guidance, and connection to clinical programs and services. - Partner with Care Delivery teams to ensure seamless transition from navigation to clinical services when appropriate. - Support the continued development and scaling of Sharecare’s navigation and advocacy services. Operational Performance and Scalability - Oversee day-to-day operations of navigation, advocacy, and customer service teams. - Establish staffing models, productivity expectations, and workforce planning across teams. - Improve operational processes, workflows, and efficiency across member services operations. - Standardize workflows, processes, and operational practices across teams. - Partner with Analytics to monitor performance metrics and identify improvement opportunities. - Support implementation of new clients, programs, and services. - Partner with Product and Technology teams to improve workflows, systems, and automation. Leadership, Engagement, and Culture - Lead and develop managers and team leaders across advocacy, navigation, and customer service teams. - Build a positive, engaged, accountable culture across member-facing teams. - Address attrition through leadership development, onboarding improvements, career pathways, and manager coaching. - Establish clear performance expectations and accountability structures. - Promote colleague engagement, professional development, and leadership development. - Foster a culture focused on service excellence, accountability, and continuous improvement. Client Partnership and Delivery - Serve as operational leader for Navigation and Member Services in client meetings and operational reviews. - Represent navigation and advocacy services, workflows, and performance metrics to clients. - Partner with Account Management and Client Success teams to ensure client expectations and performance commitments are met. - Address client concerns related to service delivery, performance, workflows, or member experience. - Support implementations, program changes, and new service launches. - Collaborate with clinical, product, and analytics teams to ensure services evolve based on client needs. - Ensure navigation services deliver measurable value to clients and support overall client performance goals. Qualifications: - 10+ years of experience in healthcare navigation, advocacy, member services, care management, customer experience, or population health programs. - Experience leading large teams and multiple managers. - Strong operational leadership and performance management experience. - Experience improving engagement, member experience, and operational performance. - Experience scaling teams, workflows, and operations across multiple programs or clients. - Strong leadership and people development skills with a focus on engagement, retention, and accountability. - Experience working cross functionally with technology, analytics, product, and client teams. - Experience working with health plans, employer health programs, provider systems, or navigation/advocacy vendors preferred. - Understanding of healthcare benefits, provider networks, site of care programs, and care navigation workflows preferred. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.