• Develop clinical solutions and strategic roadmaps for specific therapeutic categories; oversee the development and implementation of product solutions • Lead or provide support to Specialty program and product teams in development and maintenance of any additional specialty solutions • Maintain knowledge of key industry trends • Provide insight into competitor products and services • Partner with various stakeholders to manage and monitor data in applicable areas • Strategize with Networks to develop therapeutic category performance and reporting • May lead or support in presenting program results and solutions to Clients

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Senior Director, Navigation & Member Services is responsible for leading Sharecare’s Navigation, Advocacy, and Customer Service operations, including Family Health Advocacy and member support services. This organization serves as the front door to Sharecare services, supporting member engagement, healthcare navigation, advocacy, and connection to clinical programs and services. This role oversees operational performance, member experience, engagement, and service delivery across member-facing teams and ensures services are delivered efficiently, consistently, and in alignment with client and organizational goals. This leader will play a key role in continuing to build and mature Sharecare’s navigation and advocacy capabilities as the organization evolves its population health service model. This role is also client-facing and will serve as an operational and program leader in client meetings, representing navigation and member services performance, workflows, and service model, and partnering with account and client teams to address client needs and operational performance. The ideal candidate is a strong operational and people leader with experience in healthcare navigation, advocacy, or member services programs who can lead large teams, improve engagement and member experience, reduce attrition, build leadership capability, and establish operational discipline and accountability across member-facing teams. Essential Duties and Responsibilities: Navigation and Advocacy Leadership - Lead Sharecare’s Navigation, Advocacy, and Customer Service operations across multiple programs and clients. - Ensure members are effectively guided to appropriate services, providers, programs, and resources. - Oversee advocacy and navigation program performance including engagement, activation, case resolution, member experience, and productivity metrics. - Establish best practices for healthcare navigation including provider navigation, benefits navigation, site of care guidance, and connection to clinical programs and services. - Partner with Care Delivery teams to ensure seamless transition from navigation to clinical services when appropriate. - Support the continued development and scaling of Sharecare’s navigation and advocacy services. Operational Performance and Scalability - Oversee day-to-day operations of navigation, advocacy, and customer service teams. - Establish staffing models, productivity expectations, and workforce planning across teams. - Improve operational processes, workflows, and efficiency across member services operations. - Standardize workflows, processes, and operational practices across teams. - Partner with Analytics to monitor performance metrics and identify improvement opportunities. - Support implementation of new clients, programs, and services. - Partner with Product and Technology teams to improve workflows, systems, and automation. Leadership, Engagement, and Culture - Lead and develop managers and team leaders across advocacy, navigation, and customer service teams. - Build a positive, engaged, accountable culture across member-facing teams. - Address attrition through leadership development, onboarding improvements, career pathways, and manager coaching. - Establish clear performance expectations and accountability structures. - Promote colleague engagement, professional development, and leadership development. - Foster a culture focused on service excellence, accountability, and continuous improvement. Client Partnership and Delivery - Serve as operational leader for Navigation and Member Services in client meetings and operational reviews. - Represent navigation and advocacy services, workflows, and performance metrics to clients. - Partner with Account Management and Client Success teams to ensure client expectations and performance commitments are met. - Address client concerns related to service delivery, performance, workflows, or member experience. - Support implementations, program changes, and new service launches. - Collaborate with clinical, product, and analytics teams to ensure services evolve based on client needs. - Ensure navigation services deliver measurable value to clients and support overall client performance goals. Qualifications: - 10+ years of experience in healthcare navigation, advocacy, member services, care management, customer experience, or population health programs. - Experience leading large teams and multiple managers. - Strong operational leadership and performance management experience. - Experience improving engagement, member experience, and operational performance. - Experience scaling teams, workflows, and operations across multiple programs or clients. - Strong leadership and people development skills with a focus on engagement, retention, and accountability. - Experience working cross functionally with technology, analytics, product, and client teams. - Experience working with health plans, employer health programs, provider systems, or navigation/advocacy vendors preferred. - Understanding of healthcare benefits, provider networks, site of care programs, and care navigation workflows preferred. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

JOB PURPOSE: Join us as we build on our consecutive years of success—your next big opportunity starts here! GardaWorld has experienced steady growth and is now accelerating this trend by building an agile sales and business development team to expand market share and enhance customer focus. Reporting to the Vice President of Sales, the Director Business Development is a strategic partner in driving revenue, expanding market share, and cultivating lasting customer relationships. RESPONSIBILITIES: - Build and nurture customer relationships with new and existing clients to drive retention and growth. - Create and execute customer capture strategies - Collaborate with operations to develop tailored, winning proposals that exceed client expectations. - Assist in developing RFP responses and negotiating contracts that align with company goals. - Meet or exceed targets for revenue, new customer acquisition, and profit margins. - Partner with leadership to define customer segments and execute strategies that unlock scalable growth. - Communicate tactfully, skillfully and persuasively to negotiate new and renewals with customers - Operate as a key contributor to a high-performance, cross-functional team culture built on trust, communication, positive energy, and execution SKILLS/QUALIFICATIONS: - Minimum of 5 years of proven progressive sales experience - Bachelor's Degree in Sales, Business Administration, Communications preferred - Demonstrated track record of revenue growth and quota achievement. - Ability to work both independently and cross-functionally. - Effective interpersonal skills - Proficient computer skills including Microsoft Office (Outlook, PowerPoint, Excel, World), - Travel 30-50% based on business needs, team support and customer requirements EOE, Drug Free Workplace

• Director, Collaboratives & Initiatives, ViaNova will manage a portfolio of approximately 5 to 7 client projects supporting donor collaboratives and complex grantmaking initiatives • Serve as the strategic lead or project manager on a portfolio of 5 to 7 client projects, managing the workplan, conducting research and analysis, leading meeting preparation, and ultimately ensuring the team delivers work products, client meetings, and presentations that meet or exceed client expectations • Ensure that deliverables and presentations are high-quality, clear, and actionable for the client and maintain consistent communication throughout each engagement, managing expectations, surfacing tensions early, and continuously orienting the team toward advancing the client’s impact goals • Develop, manage, and grow relationships with clients, funder networks, grantees, and field leaders • Lead by example in creating an inclusive team dynamic where everyone’s voice is valued, delegate effectively to project team members, and provide support and training to help team members develop their skills and talent • Partner with senior leaders to qualify leads and pitch new opportunities with prospective collaborative and initiative clients • Partner with the Collaboratives & Initiatives Practice Leads to shape the direction and strategy of the practice, lead training and learning activities throughout the year, and actively learn from and support colleagues on relevant engagements across the practice.