Sharecare

Role Description Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards. Job Summary - Start Date: Monday, September 14th, 2026 - Shift: Monday - Friday, must be open to any shift between the hours of 10:30am – 9:00pm CST - It is required to work every fourth Saturday from 8:00am-4:30pm CST - Training: 6 weeks from 8am – 4:30pm CST (new hires are unable to miss any days of training) - Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only Essential Job Functions - Participating in the following types of telephonic calls: - Engagement (inbound and outbound) - contacting eligible participants to inform them of the program offering and enroll them in the program - Coaching (inbound and outbound) - providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life - Chase (outbound) - reaching out to members who are enrolled in coaching, but do not have a scheduled call - Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors. - Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers. - Adhere to a schedule and caseload to support success and connectivity of member interaction. - Participate in daily and monthly meetings for updates and to present findings and insight. - Note and track the members' progress and efficacy of the program. Specific Skills/Attributes - Effective interpersonal and communication skills required - Understand directions and communicate/respond to inquiries - Enthusiastically inspires members to change behaviors and to see possibilities - Ability to coach effectively using motivational interviewing - Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly with them via chat - Attention to detail when documenting interactions with participants - Flexibility to work any shift (typically an evening shift) or change shifts based on business needs, including availability to work rotating Saturdays Qualifications - Completed training from a NBHWC certified training program required - Active board certification in Wellness Coaching from NBHWC a plus - Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) - Experience with using chat to deliver coaching sessions a plus - Experience with benchmarks and contact center metrics preferred, including adherence to schedule - Proficiency in computer data entry and Microsoft Office - Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time - Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired - Ability to work independently and prioritize a moderate workload with minimal supervision - Adaptability to schedule changes on an as-need basis - Ability to multitask with members and operationally with managers and support staff - Hard-wired internet connection is necessary as WIFI is not permitted Company Description Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

• Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. • Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards. • Participating in engagement and coaching calls with eligible participants and providing tailored behavior change coaching to encourage healthy habits. • Coordinate delivery of services with other members of a multi-disciplinary care team, including nurses and external vendors. • Adhere to a schedule and track members' progress and efficacy of the program. • Participate in daily and monthly meetings for updates and to present findings and insights.

• Manage ongoing relationships with clients in portfolio. • Enhance and nurture existing relationships resulting in client retention. • Lead internal teams to support clients and customers. • Develop reports and insights for clients. • Collaborate with internal departments to resolve customer issues. • Participate in client strategy and revenue goals. • Drive and support strategic plans for clients to ensure account retention and growth. • Improve and maintain the implementation process.

• Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. • Validates requests and authorizations for medical record releases based on company policy and legal guidelines. • Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records. • Maintains equipment in excellent working condition. • Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. • Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws. • Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. • Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues. • Assists with administrative tasks such as queue management and work assignments. • Produce reports and metrics as requested.

• Responsible for processing all release of information requests in a timely and efficient manner • Ensure accuracy and provide customers with the highest quality product and customer service • Completes release of information requests including retrieving patient's medical chart and returning chart • Scanning medical record accurately and correctly and transmitting daily, according to requests • Validates requests and authorizations for release of medical information • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing • Maintains a neat, clean, and professional personal appearance and observes the dress code established • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA

Role Description We are looking for a competent Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio. - Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio. - Provide resolution of issues related to billing inquiries, disputes. - Identify, research, and resolve collection issues in a timely manner. - Provide assistance with unidentified payment applications. - Meet company deadlines for month end close responsibilities. - Assist with updating and improving documentation of policies and procedures related to assigned responsibilities. Qualifications - Minimum 2 years of Accounts Receivable and/or Collections experience. - High school diploma/GED required (Associate degree in a business-related field preferred). - Experience in handling escalated research situations. Requirements - Excellent verbal and written communication skills. - Intermediate knowledge of MS Outlook, MS Word, and MS Excel. - Self-starter capable of adapting to meet fast paced and changing business needs. - Ability to function in a collaborative, team-oriented environment. - Able to work effectively with all levels of management. - Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities. Company Description Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment. • Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction • Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system • Work collaboratively and professionally with other team members and teams within CareLinx • Exhibit excellent verbal and written communication skills via phone, email, and text

• Handling escalated member concerns while also providing Help Desk support • Researching, responding, and providing a resolution to member inquiries • Provide support for the customer service team through the manning and operation of the Help Desk • Serving as a resource and assisting the team of Customer Service Representatives with questions related to escalated or technical issues • Partnering with the Customer Service Manager to identify training opportunities • Identifying trends in escalations and preparing data used to identify root cause analysis

• Own the multi-state licensure and compliance program end to end, including strategy, roadmap, and prioritization of state entry based on regulatory complexity, business need, timing, and feasibility • Serve as the single source of truth for licensure status, deadlines, ownership, and open compliance risks • Provide clear guidance to leadership on readiness, risk, and requirements for new state expansion or service changes • Direct the identification and management of all state licensure, registration, certification, and renewal requirements for non-clinical home care operations • Maintain a current state-by-state inventory of regulatory requirements, application status, renewal timelines, and operational obligations • Oversee preparation, submission, and tracking of applications, renewals, amendments, and required filings • Research and monitor certificate of need requirements, moratoriums, exemptions, and other barriers to entry by state • Direct development and maintenance of the policies and procedures required for compliant operations across states, coordinating external regulatory consultants • Identify gaps in policies, procedures, or practices and lead remediation • Oversee readiness for audits, inspections, surveys, and transaction diligence, including evidence management and mock reviews • Oversee state-specific requirements for administrators, alternate administrators, supervisors, and other required operational roles • Partner with HR, recruiting, and operations so required qualifications, documentation, appointments, and transitions are managed and staffing changes do not create licensure risk. • Lead and develop the licensure team, beginning with the Licensing Associate, setting priorities, standards, and accountability.

• Processing all release of information requests in a timely and efficient manner ensuring accuracy • Completing release of information requests including retrieving patient's medical chart and returning chart • Scanning medical record accurately and correctly and transmitting daily • Validating requests and authorizations for release of medical information according to established procedures • Performing quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing • Maintaining working knowledge of the existing state laws and fee structure • Maintaining a neat, clean, and professional personal appearance and observes the dress code established