Job Description The Vaccine Key Customer Leader (VKCL) is the primary our company vaccines point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for the assigned ecosystem(s), key accounts, engages C‑/D‑suite, senior clinical and operational leaders, and drives measurable business performance and customer experience. The role coordinates cross‑functional our company teams (field and HQ) to ensure implementation and pull‑through at clinic/health system/provider level while proactively identifying growth opportunities and compliant solutions to competitive threats. Core responsibilities: - Account leadership and strategy - Own the vaccine business performance, relationship and customer experience for assigned accounts; develop and execute tailored account plans for each account with measurable objectives. - Identify strategic customers within the geography that present differentiated business opportunities; prioritize accounts and allocate resources accordingly. - Translate deep customer knowledge and market understanding into actionable commercial opportunities and execution. - Cross‑functional Collaboration - Collaborate closely with all our company customer-facing colleagues to ensure seamless coordination. For each assigned account, develop and own a Vaccines account strategy that prioritizes appropriate use of our company vaccines and align the account team to execute that strategy in line with customer needs. - Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and other internal partners to deploy appropriate solutions for customers. - Market and product expertise - Maintain and apply in‑depth knowledge of the vaccination landscape: immunization schedules, quality measures, reimbursement models, registry systems, school and public health requirements, and factors affecting uptake of vaccines. - Monitor competitor approaches, contracting strategies, and market dynamics; proactively recommend actions to grow or defend business. - Leadership and compliance - Provide strong peer leadership, mentoring and coordination across individuals in different reporting lines. - Ensure all activities comply with company policies Required qualifications and skills: Education: - Required: BA/BS - Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health Required Experience: - Minimum of five (5) years experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry - Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations - Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders - Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines - Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization - Self-motivated with the ability to perform with a high level of independence - Innovative thinking and exceptional business acumen, analytical and problem-solving skills - Proficient in Microsoft Excel, PowerPoint, Word and Outlook - Valid Driver's License - 25% Travel Preferred Experience: - Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace) - Recent Local Market and Customer Knowledge - Experience in a strategic or management role in Public Health or Health System/Medical Group - Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities Required Skills: Account Management, Contract Management, Customer Needs Analysis, Data Analytics, Financial Acumen, Healthcare Trends, Identifying Sales Opportunities, Interpersonal Relationships, Key Account Planning, Sales Target Achievement, Strategic Thinking, Trend Analysis Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $173,200.00 - $272,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/13/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Company: Globe Life (AO Division) Location: 100% Remote – United States Only Schedule: Flexible (Full-Time / Part-Time) Training: Provided Training Program Experience Level: Entry-Level to Experienced Welcome Looking to start your career in a flexible, work-from-home environment? At Globe Life AO, we’re hiring motivated individuals for our Remote Office Support Associate role—perfect for beginners who want to gain experience, develop skills, and grow professionally. No experience? We’ve got you covered with full training and mentorship. Key Responsibilities As a Remote Office Support Associate, you’ll play a key role in supporting daily operations: - Assist with client communication through online platforms - Provide basic support and respond to inquiries - Help organize schedules, tasks, and documentation - Participate in virtual training and team meetings - Maintain accurate records and reports - Collaborate with team members in a remote setup Qualifications We’re looking for individuals who are eager to learn and grow: - Open to fresh graduates and career shifters - No prior experience required (training provided) - Basic communication and organizational skills - Comfortable using computers and online tools - Self-motivated and reliable in a remote setup - Stable internet connection and workspace - Available to start ASAP Perks & Benefits Enjoy the advantages of a flexible and rewarding role: - 100% Work From Home - Competitive pay - Free training and continuous mentorship - Opportunities for career growth and promotion - Flexible working hours - Friendly and supportive virtual team Why Join Globe Life AO? This role is your perfect entry point into a professional career—where you can learn valuable skills, gain experience, and grow within a supportive environment. Apply now and start your remote career with us! Limited openings available—don’t miss out!

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. Key Requirements: - U.S. Citizen - Ability to verify U.S. employment eligibility using Form I-9 - Ability to obtain and maintain a U.S. Government security clearance and Common Access Card - A degree in Computer Science, Information Technology, related Environmental Degree or equivalent in lieu of experience qualification - A minimum of 3+ years of work experience in customer support related field - Data Analysis, Advanced MS Excel, Jaspersoft and others - Ability pass a drug test - Six-month trial/probationary period may be required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the levels of knowledge, skill, and/or ability necessary to perform the job at acceptable standards. - Sphera HMMS Suite, government process, and/or environmental management experience a plus - Knowledge of Edge and Chrome - Government Web-based application experience - Effective written and verbal communication skills to deliver world-class customer support - Advanced listening skills and customer service attitude with the ability to show sensitivity to user’s questions and requests - Ability to manage time and workflow to meet service levels and priorities - Ability to set and manage client expectations - A self-starter who is results-oriented and able to operate effectively within a team environment - Sound judgment, analysis skills - Strong inter-personal skills - Must be willing to Travel and Present at Forums/Conventions or other Sphera or Government hosted events Major Duties: - Answer Customer Care issues received via telephone, email or the Sphera Customer Network (SCN), Government provided ServiceNow tool - Use customer support tools (SalesLogix, Azure Dev Ops) and other applications and files to create, update, troubleshoot, test, process, and maintain customer raised issues, while keeping tickets within workflow parameters and established SLA’s (Service Level Agreements). - Provides functional and technical assistance to customers for HMMS Suite - Responds to customer requests within stated guidelines and contractual Service Level Agreements. - Research and recommend known technical & functional solutions to customers, develop workarounds and in some cases solutions for resolution. - Provides consistent and timely status updates to customer issues. - Contributes to the technical knowledge base. - Demonstrates a consistent and positive customer support orientation. - Participates in Application Support initiatives. - Performing ongoing duties or special projects involving segments of much larger projects and collecting pertinent information or data and identifying obvious trends or customer deviations in standard practices. - All other assigned project(s) - Other duties as assigned Specific Job Duties: - Have a working knowledge of Sphera’s HMMS Suite application. Resolve customer problems with application error messages, templates, and guide customers with use of application help and show-me functions. - Be effective in customer problem solving. Have excellent customer communication, telephone and computer skills including Microsoft Office and e-mail, Internet Explorer. Coordinate work with software developers, QA and project teams in solving application software problems. Client Services Capabilities: - Strong customer service orientation - Ability to learn client specific processes, terminology, systems, and unique requirements by various business groups. - Sense of urgency due to cross functional and fast-moving nature of operations, Big picture thinking, prioritization (comfortable with multi-tasking) - Ability to work independently as well as cross-functionally, with technical and non-technical stakeholders. Working Conditions: Work is generally performed inside an office environment. Training: The specialist may be required to complete training courses identified by Sphera and/or the government site as essential to job performance and may include (but not limited to) the following: - HMMS Administration (taught by Sphera) - Issue Point/Receiving Training (taught by Sphera) - Waste Generators/Managers (taught by Sphera) - Adhoc Tool Training (taught by Sphera) - Hazardous Material Handler Training - Sphera Corporation Training - Government Required Training Pay: $42,000.00 - $66,000.00Commensurate with relevant qualifications and experience Benefits: - Medical, Dental, and Vision Insurance - Health Savings Account - Flexible Spending Account - 401(k) Retirement Plan with Company Match - Life and Disability Insurance - Critical Illness Insurance - Accident Insurance - Hospital Indemnity Insurance - Paid Time Off and Holidays - Flexible Working Schedule Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, or any other legally protected status. If you require a reasonable accommodation for a disability during the application or recruiting process, please email us at accommodations@sphera.com to make your request. To help us best respond, please include your name and the position you are applying for in your message. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email. • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately. • Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively. • Multitask efficiently and adapt to changing priorities in a fast-paced environment. • Perform data entry tasks accurately and efficiently to update customer information and account details. • Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions. • Manage time effectively to meet service level agreements and maintain high-quality customer support. • Collaborate with team members and other departments to resolve complex customer issues and improve processes. • Drive company goals and objectives in every customer interaction.