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Above Lending, Inc. is a financial services company that provides transparent and simple products aimed to help clients achieve their financial aspirations and
Customer Service Agent
Location
Illinois
Posted
59 days ago
Salary
$18 - $22 / hour
Seniority
Mid Level
Job Description
Customer Service Agent
Above Lending
• Assist customers with inquiries, account navigation, payments, and account changes via phone or email. • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately. • Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively. • Multitask efficiently and adapt to changing priorities in a fast-paced environment. • Perform data entry tasks accurately and efficiently to update customer information and account details. • Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions. • Manage time effectively to meet service level agreements and maintain high-quality customer support. • Collaborate with team members and other departments to resolve complex customer issues and improve processes. • Drive company goals and objectives in every customer interaction.
Job Requirements
- Excellent listening and understanding skills to comprehend customer needs and concerns.
- Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
- Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Proficient data entry skills with high accuracy and attention to detail.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
- Two (2) or more years of experience in the financial services industry preferred.
- Two (2) or more years of experience working in a contact center environment is preferred.
Benefits
- In addition to base compensation, this position qualifies for performance bonuses.
- Agents have a potential to earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan.
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