Founded in 2015, Monzo is a digital retail bank that is changing the future of the banking industry. The application has been downloaded by over 5 million custo
Lead Change Partner, FinCrime Fraud and Disputes
Location
United Kingdom
Posted
95 days ago
Salary
ÂŁ50.2K - ÂŁ64.5K / year
Seniority
Lead
Job Description
Lead Change Partner, FinCrime Fraud and Disputes
Monzo
đ Weâre on a mission to make money work for everyone. Weâre waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! Weâre not about selling products - we want to solve problems and change lives through Monzo â¤ď¸ đLondon OR Cardiff OR Remote (UK) | đ° ÂŁ50,200 - ÂŁ64,500 + Incentive Awards tied to your performance + benefits ⨠â Our FinCrime, Fraud & Disputes team At Monzo, weâre building the bank of the future - and we need people who want to make that future happen. We do things differently here. Weâre focused on solving problems, making banking easier, and helping people manage their money better. In our fight against financial crime, fraud and disputes, we believe great change management is essential. Thatâs why weâre hiring for this exciting new Lead Change Partner role in our FinCrime, Fraud and Disputes team. Youâll be a guiding voice, taking ownership of complex end to end change. Youâre not managing a team, but instead youâll need to display strong leadership within an individual contributor (IC) capacity, to successfully execute high-impact initiatives. đ Youâll play a key role by⌠- Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes - Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency - Acting as a trusted advisor in product and risk forums, influencing decisions with a customer-first, risk-aware mindset - Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption - Monitoring performance post-launch, resolving issues and continuously improving processes and tooling - Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements - Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team 𤊠Weâd love to hear from you if⌠- Youâve led complex change initiatives in Financial Crime, Fraud or Disputes - Youâre comfortable managing multiple workstreams and navigating ambiguity with confidence - You take ownership, make sound decisions and stay calm under pressure - You communicate clearly and can influence and challenge stakeholders at all levels - Youâre equally comfortable thinking strategically and getting into the detail when needed - You use data and insights to inform decisions and drive continuous improvement - You enjoy working collaboratively in a fast-paced, evolving environment Not ticking every box? Thatâs totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, weâre dedicated to creating a diverse and welcoming team. If youâre passionate about this role and keen to learn and grow with us, we encourage you to applyâ even if you donât have everything that's listed just yet. Drop us your application, weâd love to hear from you! đ Whatâs in it for you đ°ÂŁ50,200 - ÂŁ64,500 + Incentive Awards tied to your performance â benefits. đThis role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). â° We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. đ ÂŁ1,000 learning budget each year to use on books, training courses and conferences. đĄ We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. â Plus lots more! Read our full list of benefits. đ The application journey has the following key steps - Recruiter call - 2x interviews (Values and Role Specific) - Final stage call with hiring manager (TBC) This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible! đ¤ We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. Weâll only close this role once we have enough applications for the next stage, so please apply as soon as you can â we donât want you to miss out! Please note, this role will start from July 2026 onwards. #LI-MY1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and weâre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weâre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. Weâre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage đ
Related Guides
Related Job Pages
More Client Partner Jobs
⢠Drive net-new pipeline through deal registrations, evidenced by high-impact sales plays and industry-specific solutions to our ICP. ⢠Evolve existing tactical relationships into purposeful and intentional partnerships. ⢠Build senior-level relationships and establish a presence within partner organizations to pivot their sales posture toward New Relic. ⢠Coordinate sales and technical enablement to ensure partners are certified and capable of evangelizing the value of Intelligent Observability. ⢠Continually coach internal sales teams and leadership on partnering best practices to foster a positive channel culture and increase collaboration.
⢠Review CNA reports for compliance with HUD requirements and industry standards prior to delivery to the client; accountable for QA/QC responsibilities ⢠Evaluate technical accuracy and completeness of building component assessments ⢠Verify cost estimates and replacement reserve analyses ⢠Review property condition descriptions and immediate repair recommendations ⢠Ensure proper use of HUD's CNA e-Tool ⢠Validate remaining useful life calculations for building components ⢠Review photo documentation and supporting materials ⢠Provide feedback and correction requests to CNA preparers ⢠Track review status and meet project deadlines ⢠Achieve billing goals, which may vary depending on project complexity ⢠Training and mentoring staff on inspection and workflow practices ⢠Build direct client relationships in support of sales efforts through servicing the account ⢠Serve as the Project Lead, ensuring all projects are staffed, performed to high standards of quality, and delivered on time ⢠Manage projects being completed by consultants / 1099 Contractors ⢠Ensure projects meet the client's goals and scope expectations
Data Partner - Diagnostics & Laboratory Medicine
Remote WorldModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the worldâs leading companies across more than 120 countries. For more information, visit www.modeln.com.
Role Description Are you ready to use your domain knowledge to advance AI? Join us as a Freelance Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Experts to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field. - Develop complex, original question-and-answer pairs based on advanced topics in your area of expertise. - Ensure questions involve multi-step problem-solving and critical thinking. - Provide detailed, clear solutions that meet high academic standards. - Collaborate with cross-functional teams to refine and enhance content. Qualifications - A completed Masters Degree or Bachelors Degree or Associates Degree in Medicine is essential. - Strong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts concisely. - Previous experience working in similar AI projects is advantageous. Requirements - In order to be hired into the program, you'll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Benefits - Experts pay rates typically range from $8 to $12 USD per hour. Rates may vary depending on several factors, including: - Level of expertise and education (e.g., Masters Degree holders may qualify for higher rates). - Results of skills assessments. - Geographic location. - Specific project requirements and urgency. - Other relevant considerations. - Please review the payment terms listed for each individual project, as they may specify a different rate within or outside this range. Company Description Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands.
Client Manager
NetquestEn Netquest, transformamos el futuro a travĂŠs de los datos. Somos lĂderes globales en soluciones de investigaciĂłn de mercados. Si te apasiona la innovaciĂłn y quieres formar parte de un equipo internacional donde el talento y el crecimiento inspiran todo lo que hacemos, ÂĄte estamos buscando!
Role Description En Netquest, buscamos un/a Client Manager local en PerĂş para liderar nuestra expansiĂłn y consolidaciĂłn en el mercado peruano. Tu objetivo serĂĄ actuar como nuestra punta de lanza en el paĂs, detectando oportunidades estratĂŠgicas y posicionando a Netquest como el socio de datos ideal para las empresas locales. ColaborarĂĄs de forma independiente y autĂłnoma desde PerĂş, contarĂĄs con el respaldo y la coordinaciĂłn de nuestro equipo regional. Buscamos un perfil con mentalidad emprendedora, red de contactos local y una fuerte orientaciĂłn a resultados en la apertura de nuevos mercados. Tus responsabilidades - Estar alineado/a con nuestro equipo, participando en las reuniones diarias, sesiones de estrategia y coordinaciĂłn de cuentas. - Ser el punto de contacto principal y construir relaciones de largo plazo con los clientes. - Desarrollar una relaciĂłn de asesor estratĂŠgico (trusted advisor), con un entendimiento completo de las necesidades del cliente. - Elaborar planes estratĂŠgicos para mejorar los resultados de los clientes. - Generar pipeline activo mediante prospecciĂłn, networking y reuniones con clientes. - Negociar contratos con los clientes y establecer los plazos de ejecuciĂłn y desempeĂąo. - Colaborar con el equipo comercial para incorporar e integrar nuevos clientes y desarrollar relaciones con clientes existentes, maximizando la rentabilidad a travĂŠs de up-selling y cross-selling. - Gestionar la comunicaciĂłn entre los clientes y los equipos internos. - Trabajar de manera coordinada con el equipo de operaciones (quotation managers, project managers, entre otros) asignados a la misma cuenta, asegurando la mĂĄs alta calidad en la entrega y el cumplimiento de todas las necesidades del cliente. - Planificar y presentar reportes sobre el avance de las cuentas, objetivos e iniciativas trimestrales, para compartir con equipos internos, stakeholders y eventualmente utilizar como casos de estudio o material de capacitaciĂłn. - Analizar datos de clientes para generar insights relevantes de gestiĂłn de relaciones (CRM). - Asegurar que nuestras soluciones se entreguen exitosamente, a tiempo y alineadas con las necesidades y objetivos del cliente. - Mantener a los clientes actuales y nuevos satisfechos, entregando un servicio excepcional en el dĂa a dĂa. Qualifications - UbicaciĂłn: Residencia en PerĂş (Indispensable). - Profesional independiente. - Experiencia en desarrollo de negocio y gestiĂłn de cuentas. - Experiencia en gestiĂłn de clientes B2B, idealmente en investigaciĂłn de mercados, data, consultorĂa o servicios profesionales. - Experiencia en negociaciĂłn comercial y fuerte orientaciĂłn al servicio de cliente. - Habilidades de comunicaciĂłn y gestiĂłn de expectativas. Benefits - ContarĂĄs con el soporte constante y acompaĂąamiento de nuestro equipo para asegurar el ĂŠxito de cada propuesta. - Tipo de contrato: freelance/contractor. - Modalidad Teletrabajo 100%. Company Description En Netquest, transformamos el futuro a travĂŠs de los datos. Somos lĂderes globales en soluciones de investigaciĂłn de mercados. Si te apasiona la innovaciĂłn y quieres formar parte de un equipo internacional donde el talento y el crecimiento inspiran todo lo que hacemos, ÂĄte estamos buscando!
