Field Service Engineer (Transfusion Service Ambassador) (Knoxville, TN)
Location
United States
Posted
57 days ago
Salary
$32 - $64 / hour
Seniority
Mid Level
Job Description
Field Service Engineer (Transfusion Service Ambassador) (Knoxville, TN)
Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Field Service Engineer (Transfusion Service Ambassador) Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity - This position is a remote position - Qualified candidates must currently live in the Knoxville, TN area - Travel up towards 50% What You’ll Work On - Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion. - Act as trusted partner to existing customers. - Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability). - Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing. - Responsible for implementing and maintaining the effectiveness of the quality system. Retention Rate: - Ensure instrument analytical turnaround time (uptime/repair/maintenance) - Conduct customer business review (KPI reviews) - Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes) - Identify customer training requirements - Coach customers and share knowledge (education) - Identify and resolve customer pain points (troubleshooting) - Replenish and control inventory - Build image and brand in eyes of customer - “Sell” or reinforce Abbott’s total solution value offering - Collect and transmit VOC (Voice of Customer) Analytical Turn Around Time: - Assay availability and performance - Instrument installation & commissioning - First line level service/fixes - TSBs – hardware & software upgrades - Proactive monitoring and communication via Abbott Link - Escalation & support - Customer inventory Systems & Tool Management: - CMS Next tickets (opening & closing) - Aforce use and maintenance (CRM) - Paris (reports) Accountability: - Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions. - Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US. Considers financial and customer implications as part of decision making. - Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns - Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures. Required Qualifications - Bachelor’s degree or equivalent relevant experience required Preferred Qualifications - Bachelors/Engineering Degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology - Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products - Practical experience of interfacing with customers - Troubleshooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word; Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills - Experience providing technical product application and/or hardware support - Strong people management and communication skills - Trouble shooting/problem solving skills Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $31.75 – $63.55/hourIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: TM Transfusion Medicine LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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Field Service Engineer - Software - West Texas/Oklahoma
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These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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Wind Hub Technician - LPP1
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Field Service Engineer
ValmetValmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service knowledge – and teamwork.
Are you a professional looking to expand your career with a Pulp & Paper automation industry front runner in the Alabama and Tennessee areas? Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals. As a Field Service Specialist, you will provide advisory services to customers who own Valmet analyzer and measurement systems. In this role you will - Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process. - Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements. - Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors. - Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering. - Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred. Conduct audits at customer sites to record and analyze process improvement opportunities. Geographical scope: Primarily Alabama and Tennessee. Expectations - 4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment. - A technical school diploma in instrumentation, electromechanics, or mechatronics. - A University bachelor’s degree in Electro-Mechanical or similar engineering. - To be successful in this role, you must be electro-mechanically inclined, computer-based system literate, self-guided, and have a strong work ethic. - Self-motivated who excels both independently and as part of a team. - Comfortable handling customer pressure, staying focused, and collaborating effectively. - Overall travel expectations are up to 75%. - This position requires a valid driver’s license. Overnight travel will be required within an assigned area. - Instrumentation background. - Understanding of paper machines paper making process. We offer We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan. Please note that any offer of employment is contingent upon a background check. Additional Information Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people. To be included in the recruiting process, please apply directly with us online. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! https://www.valmet.com/careersna #LI-Remote



