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Deluxe logo
Deluxe

A Payments and Data Company

Dealer Sales & Service Consultant II

SalesSalesFull TimeRemoteMid LevelTeam 5,001-10,000Since 1915H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

70 days ago

Salary

$19 - $29 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Dealer Sales & Service Consultant II

Deluxe

• Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings • Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes • Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type • Answers all Dealer calls • Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals • Prepares order and quotes using standard pricing • Enters orders using Deluxe systems • Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order)

Job Requirements

  • HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment
  • Knowledge of order management system, access and navigating dealer websites
  • Previous sales and service experience with proven ability to achieve set objectives
  • Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities
  • Strong administrative skills
  • Strong written and verbal communication skills
  • Strong decision making and problem-solving skills.

Benefits

  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

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