• Supports training operations, content maintenance, training delivery, coordination activities, and EHR support analyst functions • Contributes to ensuring learning materials remain accurate and training programs run smoothly • Provides operational assistance across evolving business priorities as needed • Co-facilitates or delivers training sessions under guidance of senior trainers • Assists with onboarding activities and training readiness initiatives • Coordinates logistics for training events including scheduling, communications, materials preparation, and learner tracking • Provides frontline support for training-related EHR questions and workflow clarification • Contributes to cross-functional projects related to training, system adoption, or operational improvement • Provides on-site or virtual support during go-live events, upgrades, and major training deployments

SailPoint is seeking a proactive and detail-oriented Senior Analyst to join the Partner Delivery Enablement team, with a strong focus on developing high-impact enablement content creation and fostering a culture of best practice sharing across our global partner ecosystem. As SailPoint continues to lead the pace of SaaS innovation in identity security, this role plays a pivotal part in ensuring our partners are equipped to deliver world-class quality of service throughout the project delivery lifecycle. The Senior Analyst acts as a bridge between internal delivery teams and external partners, working closely with Partner Delivery Managers, Professional Services, and Enablement stakeholders to create, manage and continuously improve partner-facing delivery content. The ideal candidate is a creative problem solver who enjoys translating complex business and/or technical processes into clear, actionable guidance and thrives in a collaborative, fast-paced environment. Essential Duties and Responsibilities:Partner Delivery Enablement Program Support - Assist in designing and executing delivery enablement programs for SailPoint’s delivery partners, GSIs and MSPs aligned with business goals - Support the Partner Delivery Managers to ensure partners have access to training and certification materials and delivery enablement resources to drive successful implementations Content Development - Own the creation of high-quality, partner-facing deliverables (best practice guides, project delivery playbooks, delivery enablement presentations). - Collaborate with the Professional Services (PS) team to translate internal technical documentation, methodologies, and "lessons learned" into clear, consumable, and actionable guidance for a global partner audience. - Capture delivery insights from active partner projects and convert them into reusable knowledge assets that improve partner delivery outcomes. Content Management - Own the governance, organization and lifecycle of Partner Delivery Enablement content across digital platforms, ensuring accuracy, consistency and ease of use. - Serve as the primary point of contact within the Partner Delivery Enablement team for content standards, versioning and ongoing maintenance of enablement assets Cross-Functional Collaboration - Work closely with Partner Delivery Managers (PDMs) and Professional Services to identify content gaps, emerging needs and opportunities to improve partner delivery success. - Support day-to-day enablement activities by delivering timely, relevant content aligned to product updates and SailPoint delivery standards. - Coordinate workshops, webinars, and partner training sessions Research & Continuous Improvement: - Analyze and interpret data to identify trends and improvement opportunities - Conduct research and benchmarking to enhance enablement processes and elevate the partner delivery experience in line with industry best practices Knowledge Sharing: - Conduct research and benchmarking to enhance enablement processes and elevate the partner delivery experience in line with industry best practices Desired Profile: - Ownership and Initiative: Proven ability to take ownership of deliverables and drive them to high-quality completion independently - Consulting Experience: Prior experience in consulting, ideally within cybersecurity, identity security, or software development/implementation environments, is highly preferred. SailPoint experience is a plus. - Partner-Centric Mindset: Ability to understand the priorities and challenges of delivery partners and tailor content for practical use across a range of delivery roles (Project Managers, Business Analysts, Solution Architects, Developers). - Content Expertise: Demonstrated experience creating, managing and maintaining enablement, technical or operational content. - Strong Communicator: Exceptional writing, editing and communication skills, with a proven ability to synthesize technical information for a diverse audience. - Analytical & Organized: Comfortable structuring information, identifying gaps and improving processes through thoughtful content design and innovative solutions. - Collaborative Spirit: A team player who thrives on idea generation and cross-functional collaboration and is confident driving projects forward independently. - Flexibility and Growth Mindset: A versatile professional who thrives in dynamic environments, willing to adapt to evolving priorities, step outside their comfort zone, learn new skills or technologies, and take on additional responsibilities to deliver what is needed Minimum Requirements: - 3+ years prior experience in strategy, consulting or an enablement role with exposure on cybersecurity, identity security, SaaS or SDLC environments - Bachelor's degree in Business, Information Technology, Information Systems, Computer Science, Communications or related field (or equivalent professional experience) - Proficiency with MS Office applications (Word, Excel, PowerPoint, SharePoint) and experience with business tools such as Jira, Confluence, and Salesforce is preferred - Excellent written and verbal communication skills with the ability to comprehensively and clearly present strategic issues and solutions to internal teams - Strong analytical and problem-solving skills, attention to detail, and an aptitude to understand complex business processes and technical content Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $58,200 - $98,176.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Recall Analyst​ Lisbon, Portugal Remote/Home-based The Recall Analyst will play a critical role in managing and coordinating recall projects, ensuring that manufacturers effectively communicate product issues to their clients. This position involves handling inbound and outbound calls, maintaining project documentation, coordinating communications, and supporting recall management activities. The ideal candidate will be organized, detail-oriented, and capable of handling multiple tasks simultaneously. Call Handling: - Serve as the primary contact healthcare professionals participating in recall projects. - Handle inbound and outbound calls related to recall inquiries, providing accurate and timely information. - Facilitate completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals. Documentation Management: - Maintain all recall project documentation files and records. - Ensure all project-specific information is accurately updated and maintained in internal databases, tracking systems, and project plans. - Monitor recall progress and ensure compliance with industry standards and regulations. Required Knowledge, Skills, and Abilities: Education & experience: - College certificate or equivalent experience (12 years of studies); - Previous experience in a BPO with technology support or clinical a plus; - Knowledge of Pharma industry is a plus; Mandatory skills: - German, French or Italian Speaker required. - English - Fluent - Mandatory - Windows Operating System; - Microsoft Office; Working arrangement: - This position is Remote/Home-based in Portugal - Working hours: 11:00 to 20:00 and 13:00 to 22:00. Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman is seeking an SAP Basis Administrator with Business Technology Platform focus. The qualified candidate will become part of Northrop Grumman's Enterprise Services 1ERP Operations team. Through this role they will support a varied set of systems utilizing the newest technology in Operating Systems, Utilities, and Hardware for SAP S/4 and BTP applications. This is a dynamic people-focused environment where he/she will interact with users, customers, and other developers. This position will be virtual remote and can be performed anywhere within the continental United States. Teleworking arrangements are subject to change based on the needs of the business. Responsibilities may include any or all of the following areas: - Maintain daily on-going operational support for state of the art on premise, hybrid, and cloud SAP environments (including NetWeaver and BTP) on RedHat Linux operating systems utilizing SAP HANA - Provide daily technical administration support for SAP applications - Research and resolve IT-related problems - Develop and maintain scripts for Linux environments for system housekeeping, monitoring, backups, in-house applications, and secure file transfer - Generate recommendations for and implement process improvements - Apply advanced SAP technical principles, theories and concepts - Provide SAP & third party interface software version updates and coordinate implementation of fixes/changes to application interfaces and application client installations - Install SAP software patches and/or updates - Perform proactive review of systems performance metrics and alerts to ensure event correlation and trend analysis are performed on a regular basis - Review system logs to identify signs of potential problems - Evaluate software or system releases to determine compatibility - Coordinate system tuning to improve operational capabilities - Document systems infrastructure and maintain an accurate hardware and software inventory - Work on unusually complex technical problems to provide solutions which are highly innovative. - Oversee Project completion and interface with Business Partners regarding projects - Monitor and tune the SAP landscapes to achieve optimum performance levels - Technical IT consulting on SAP related projects - Perform Capacity Planning across the SAP landscapes Basic Qualifications: - Bachelor’s Degree in Information System Management, Engineering, or Computer Science and 5+ years of relevant experience OR Master’s Degree in Information System Management, Engineering, or Computer Science and 3+ years of relevant experience - IT experience required - MS 365 familiarity - Ability to provide on-call 24x7 support - SAP Administration and BTP experience on commercial and NS2 cloud - BTP Onboarding, entitlement management, and provisioning - Experience supporting Integration Suite, CTMS, and single sign on - Familiar with SAP architecture on premise, Commercial, and NS2 cloud Preferred Qualifications: - SAP Basis Administration work experience supporting SAP S/4 on HANA - Good presentation and writing/communication skills - Experience supporting SAP infrastructure and in a hybrid cloud model - Self-motivated, willing to learn, and interested in working in a team environment - Experience in working in an autonomous work environment on complex projects - Experience in working on business or engineering full life-cycle projects from project inception through launch - Experience in Implementing Improvements in SAP Environments - Experience with RedHat Linux - Experience with HANA - Familiarity with SAPGUI and Fiori functionality Primary Level Salary Range: $94,200.00 - $141,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.