• Manage backlog and sprint planning • Translate requirements into user stories • Coordinate with VA stakeholders • Track product outcomes and performance

Title: Director, Digital Product Management - Remote, Massachusetts, United States of America - Remote, Maine, United States of America - Remote, New Hampshire, United States of America Full time Remote Position Summary The Director, Digital Product Management (band 9) is responsible for the strategic direction, development, and lifecycle management of digital products supporting global Medical Writing. Products include Voice of Customer, technical programs, strategy, planning, product definition and/or financial returns. This role drives product vision, roadmap execution, and global market success by aligning customer needs, business strategy, and technical capabilities. Key Responsibilities Product Strategy & Leadership - Define and lead the product vision, strategy, and roadmap aligned with Clinical Research Group (CRG) and Thermo Fisher Scientific objectives. - Serve as a subject matter expert with strong technical and domain acumen. - Drive cross-functional alignment across global stakeholders. - Lead and develop a high-performing product management team. Product Lifecycle Management - Oversee end-to-end product lifecycle including design, development, launch, and growth. - Identify market opportunities and customer needs through Voice of the Customer (VoC) insights. - Define product positioning, value propositions, and commercialization strategies. - Manage product portfolio performance, including revenue and operating metrics. Market & Customer Insights - Analyze market trends, competitive landscape, and customer feedback. - Define market segmentation and target customer profiles. - Develop pricing strategies and evaluate product competitiveness. Cross-functional Collaboration - Partner with marketing, R&D, engineering, sales, and finance to ensure successful product delivery. - Coordinate product launches, campaigns, and communication strategies. - Align feature prioritization with business and customer value. Execution & Delivery - Lead product development initiatives from concept through commercialization. - Oversee project management and ensure timely execution of deliverables. - Prepare and present business cases, performance reports, and strategic updates. Enablement & Advocacy - Promote product value internally and externally. - Support training initiatives for internal teams and key stakeholders. Qualifications Education & Experience - Bachelor’s degree (Master's degree preferred). - Previous product management experience, including leadership of complex products or services that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years’ experience) - Proven experience leading global, multi-layered teams (preferred) - Experience in clinical research, medical writing, or regulated environments (preferred) - Experience with digital product transformation and innovation (preferred) - In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills & Abilities - Demonstrated success designing and implementing product management operating models. - Strong leadership skills with the ability to inspire and empower teams. - Exceptional communication, executive storytelling, and stakeholder management skills. - Strong analytical and strategic thinking capabilities. - Strong business acumen and demonstrated ability to drive digital innovation and measurable growth. - Deep understanding of full product lifecycle management from concept through commercialization. - Proven success leading cross-functional teams in large, matrixed organizations. - Experience collaborating with external development partners. At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience: - Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. - Able to work upright and stationary for typical working hours. - Ability to use and learn standard office equipment and technology with proficiency. - Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. - May require as-needed travel (0-30%). Location: Remote Massachusetts, New Hampshire, Maine US. Relocation assistance is NOT provided. The annual salary range estimated for this position is $185,000- $215,000 USD. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Compensation and Benefits The salary range estimated for this position based in Massachusetts is $160,000.00–$240,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Company:Driven Brands Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. Performance matters. We take pride in it. We own it. We show up for one another and for our communities. Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together. JOB DESCRIPTION: Senior Product Manager - POS Remote, working Eastern Time The Senior Product Manager, POS is the accountable owner of one or more brands point-of-sale and payment product ecosystem within Driven Brands. This role holds end-to-end authority over the POS roadmap, configuration standards, vendor contracts, release governance, compliance controls, and disaster recovery — translating brand strategy into technology outcomes while protecting the integrity, security, and resilience. This is a senior individual-contributor and cross-functional leadership role. The Senior PM exercises formal decision-making authority over roadmap prioritization, configuration and pricing approvals, access and RBAC governance, change control, PCI/SOX control design, and vendor scope — escalating only the highest-level risks and strategic tradeoffs to executive leadership. The role is equally accountable for execution and for reporting: surfacing roadmap progress, delivery status, and risk posture to leadership on a regular cadence. What You'll Drive: Roadmap & Product Strategy - Maintain, publish, and continuously refine the POS product roadmap, aligning capabilities to brand objectives, operational efficiency targets, and enterprise architecture direction. - Prioritize the intake backlog against brand objectives, capacity constraints, and risk exposure — communicating tradeoffs and sequencing decisions to brand presidents and IT leadership. - Manage the full lifecycle of POS and payment system initiatives, from inception through delivery and post-implementation steady-state support. - Serve as the brand’s primary subject matter expert on POS and payment system configuration, maintaining authoritative documentation of all settings, capabilities, and dependencies. - Report roadmap progress, delivery status, and risk posture to IT and executive leadership on a regular cadence, ensuring visibility and informed decision-making at all levels. Configuration Governance & Change Control - Define, document, and enforce POS configuration standards and guardrails across all brands and locations, ensuring consistency and reducing operational risk. - Hold approval authority for all material configuration and pricing changes — evaluating business impact, downstream integration risk, and compliance implications before sign-off. - Enforce formal change control processes for all POS and payment system modifications, ensuring proper testing, validation, and rollback planning precede any production deployment. - Collect and translate business requests into user stories and technical requirements, documenting configuration changes and new feature development with POS vendors. - Partner with POS Business Systems Analysts to test and validate vendor releases and patches, ensuring no disruption to existing configurations or integrations. Vendor & Contract Management - Own vendor requirements definition, SOW scope, and delivery outcome accountability — ensuring contractual commitments translate to measurable operational results. - Govern integration contracts, APIs, and data ownership agreements with all POS and payment ecosystem partners, maintaining clear documentation and enforcing contractual terms. - Manage and build relationships with POS and payment system vendors, consultants, third-party administrators, and other applicable vendors to ensure they meet Driven Brands’ performance, compliance, and service expectations. - Lead technical evaluation during POS and technology vendor selection, ensuring alignment with corporate architecture, infrastructure, integration standards, and compliance requirements. Release Planning & Integration Integrity - Lead POS release planning and cutover decisions, including environment readiness, configuration validation, integration health checks, and go / no-go authorization. - Coordinate deployment activities for new POS implementations or major upgrades, including environment setup, configuration validation, and integration readiness across all affected brands. - Oversee the technical integrity of all POS integrations — vendor APIs, custom connectors, and interfaces with ERP, Inventory, and Customer Data systems — in partnership with cross-functional IT teams. - Develop, maintain, and catalogue project documentation including requirements, risk identification and mitigation plans, test scripts, deployment playbooks, and cutover procedures. Access Governance & Identity Management - Define and approve RBAC role models and access control frameworks for POS and payment systems, ensuring least-privilege principles are applied consistently across all brands. - Review and approve access exceptions, documenting compensating controls and expiry terms for any deviation from standard RBAC policies. - Partner with IT Security and Audit to ensure access provisioning, de-provisioning, and periodic access reviews meet PCI DSS and SOX requirements. Security, Compliance & Audit - Own PCI DSS and SOX control design for POS and payment systems — defining control objectives, evidence requirements, and testing procedures in collaboration with InfoSec and Internal Audit. - Serve as the primary POS technical contact for external and internal audit engagements, providing audit evidence packages, control narratives, and remediation plans with documented timelines. - Ensure all POS and payment systems adhere to relevant regulatory and security standards, and that all transaction flows are secure, auditable, and compliant. Disaster Recovery & Business Continuity - Own DR plans and Recovery Time Objectives (RTOs) for POS and critical payment integrations, ensuring documentation is current, tested, and operationally viable. - Lead annual DR testing exercises, coordinating with operations, IT infrastructure, and vendor partners — documenting results, gaps, and remediation actions. - Ensure recovery procedures are embedded in deployment playbooks and cutover plans to minimize operational risk during system transitions. Cross-Functional Leadership & Escalation Management - Resolve cross-functional POS risks and escalations, acting as the authoritative decision-maker for issues that span multiple brands, systems, or vendor relationships. - Act as the primary point of contact for all POS and payment system stakeholders, providing status updates and gathering feedback to drive continuous improvement. - Serve as a strong consultative partner to functional leaders, providing process and technology solutions to complex business needs across the Driven Brands portfolio. - Use appropriate and effective communication methods to keep senior management and cross-functional partners informed throughout the project lifecycle. What You’ll Bring: - 7+ years of product management or solution delivery experience, preferably in retail, franchise, or multi-location environments. - Proven experience managing POS systems, payment processing technologies, and leading complex system deployments in a multi-brand or multi-location environment. - Demonstrated authority in configuration governance, change control, and RBAC/access management frameworks. - Strong understanding of enterprise architecture principles, API frameworks, and integration patterns (ERP, Inventory, CRM). - Working knowledge of PCI DSS and SOX compliance requirements as they apply to POS and payment systems. - Proven track record of delivering multiple concurrent strategic projects within scope, quality, time, and cost constraints. - Experience owning vendor relationships, negotiating SOW scope, and holding third parties accountable to delivery outcomes. - Experience owning or contributing to DR planning, RTO definition, and annual DR test execution. - Excellent written, verbal, and interpersonal communication skills, including executive-level reporting. - Strong organizational, analytical, and decision-making skills with a high degree of initiative. Added Fuel if You Have: - Experience in a franchise or multi-brand retail operating model (automotive services, QSR, specialty retail). - Familiarity with audit evidence preparation, control design documentation, and remediation planning for SOX and PCI audits. - Experience using data and analytics platforms (BigQuery, Looker, Power BI) to drive POS operational insights. - Exposure to AI/ML or automation tooling applied to POS operations, inventory, or customer experience. - Ability to keep current on emerging POS and payment technologies proactively and independently. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. #LI-AS1 #DBCORP #REMOTE Position Location: North Carolina Compensation Range: $109,600.00 - $195,800.00 Compensation Frequency: Annual Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com Get early access to 50% of your earned wages at any time through our myFlexPay program.

• Define and own the growth roadmap across acquisition, activation, retention, and monetization (AARRM) in alignment with company goals. • Identify growth opportunities by analyzing the full user funnel and pinpointing bottlenecks, drop-offs, and high-leverage levers. • Build and maintain a prioritized backlog of growth experiments, ensuring systematic testing and iteration. • Design, launch, and analyze A/B tests and multivariate experiments to validate growth hypotheses. • Translate quantitative data and qualitative user research into actionable product decisions. • Define, track, and report on key growth KPIs (e.g. activation rate, DAU/MAU, retention curves, conversion rates, LTV/CAC). • Partner with engineering, design, and data teams to scope, build, and ship growth-focused features (e.g. onboarding flows, referral programs, upsell prompts, lifecycle nudges). • Optimize in-product experiences that drive user activation and reduce time-to-value. • Work with marketing to align product touchpoints with go-to-market campaigns and lifecycle communications. • Serve as the connective tissue between the Growth team and core product, marketing, sales, and data teams. • Present growth strategies, experiment results, and roadmap priorities to senior stakeholders. • Contribute to a culture of experimentation and continuous learning across the organization.