Nivoda

• Own end-to-end design for growth surfaces across the customer lifecycle - working closely with the Growth PM to identify friction, run design experiments, and improve conversion, retention, and revenue. • Design growth loops and lifecycle experiences - referral mechanics, pricing and packaging surfaces, and features that compound usage across both sides of the marketplace. • Balance multiple workstreams and know when to go deep on craft versus move fast and ship. • Contribute to and maintain Nivoda's design system, ensuring consistency and quality across the pod and raising the bar for design coherence across the product. • Run lightweight user research - interviews, usability tests, and session reviews - to ground design decisions in real user behaviour rather than assumption. • Work directly with engineers to ensure designs ship accurately and at pace. You won't throw specs over the wall - you'll be in the build with them. • Use data and experimentation to validate design decisions: review funnel analytics, collaborate on A/B test design, and translate results into design iteration. • Communicate design rationale clearly to stakeholders - you can explain a decision in one sentence or a 10-minute presentation, depending on who's in the room. • Bring an AI-informed perspective to your workflow - whether that's using AI tools to accelerate ideation and prototyping, or thinking about where AI features can reduce friction for users. • Mentor more junior designers on the team and help build a culture of strong craft and feedback.

• Identify and prioritise lapsed or underperforming enterprise accounts and build tailored reactivation strategies for each, using a combination of data insight and relationship outreach. • Prospect and develop new relationships with small-to-mid-size jewelry retailers across the US, building a self-generated pipeline alongside any inbound opportunities. • Represent Nivoda on the ground in the US: at trade shows, jewellery industry events, and face-to-face with key accounts across the country. • Own a portfolio of enterprise SMB accounts end-to-end, from onboarding through to sustained revenue growth - serving as their primary point of contact and trusted commercial partner. • Set up regular business reviews with key accounts, reviewing their purchasing activity, sharing platform updates and new product launches, and identifying cross-sell and upsell opportunities. • Build multi-contact relationships within each account where possible, deepening Nivoda's footprint and reducing single-point-of-failure risk. • Use platform data and buying behaviour insights to proactively identify growth levers, flag risks, and have informed commercial conversations with every account. • Act as a product advocate, helping accounts get more value from the Nivoda platform and providing structured feedback to product and category teams on what SMB buyers need. • Develop a deep understanding of the jewelry retail market in the US: buying cycles, trends, margin pressures, and what drives purchasing decisions for small business owners. • As the first Enterprise AE in the US, help shape the playbook, contributing to how we identify, segment, engage, and grow enterprise SMB accounts at scale.

Role Description This is a rare opportunity to be the first Enterprise Account Executive on the ground in the US, shaping how Nivoda engages its most strategically important accounts in the jewelry retail market. You won't be parachuting into a fully-built function; you'll be helping define what 'enterprise' looks like at Nivoda for this segment. - Account Reactivation & Pipeline Development - Identify and prioritise lapsed or underperforming enterprise accounts and build tailored reactivation strategies for each, using a combination of data insight and relationship outreach. - Prospect and develop new relationships with small-to-mid-size jewelry retailers across the US, building a self-generated pipeline alongside any inbound opportunities. - Represent Nivoda on the ground in the US: at trade shows, jewellery industry events, and face-to-face with key accounts across the country. - Strategic Account Management & Growth - Own a portfolio of enterprise SMB accounts end-to-end, from onboarding through to sustained revenue growth - serving as their primary point of contact and trusted commercial partner. - Set up regular business reviews with key accounts, reviewing their purchasing activity, sharing platform updates and new product launches, and identifying cross-sell and upsell opportunities. - Build multi-contact relationships within each account where possible, deepening Nivoda's footprint and reducing single-point-of-failure risk. - Commercial Insight & Platform Advocacy - Use platform data and buying behaviour insights to proactively identify growth levers, flag risks, and have informed commercial conversations with every account. - Act as a product advocate, helping accounts get more value from the Nivoda platform and providing structured feedback to product and category teams on what SMB buyers need. - Develop a deep understanding of the jewelry retail market in the US: buying cycles, trends, margin pressures, and what drives purchasing decisions for small business owners. - Building the Enterprise Function - As the first Enterprise AE in the US, help shape the playbook, contributing to how we identify, segment, engage, and grow enterprise SMB accounts at scale. - Partner closely with the broader commercial, product, operations, and marketing teams to ensure enterprise buyer needs are reflected in how Nivoda evolves its platform and go-to-market. Qualifications - 7+ years of experience in sales, business development, or account management in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical. - A proven track record of reactivating dormant accounts and/or growing mid-market accounts from a standing start. - Commercially sharp with a strategic mindset, you think about accounts in terms of long-term value, not just next month's number. - Equally comfortable hunting for new business and nurturing existing relationships, you don't see these as separate jobs. - Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches. - Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum. - Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations. - Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike. Requirements - Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture. - Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics. - Experience building or contributing to a sales function from scratch in a new market or territory. Benefits - Flexible working hours and a vibrant company culture. - Remote work. - Medical, Dental & Vision benefit. - 401K benefit. - Plenty of opportunities for growth and learning. - Unlimited holiday allowance. - Chance to join and contribute to a company during its exponential expansion phase.

• Own key growth metrics across the funnel — from acquisition through to conversion and early retention — and drive measurable, sustained improvement. • Define and execute a roadmap that balances quick wins with long-term structural improvements to the customer experience. • Partner closely with engineering and design to ship experiments and features at pace — you know how to move fast without sacrificing quality. • Use data, customer research, and qualitative insight to identify the highest-leverage opportunities in the funnel and build a clear case for prioritisation. • Leverage AI tools to accelerate your own work — from writing specs, to running analyses, to generating test variants — and embed AI-powered features into the product where they create real value for users. • Tell compelling stories with data — whether you're presenting to the exec team, aligning engineering on priorities, or writing a one-pager that builds momentum. • Run structured experiments: define hypotheses, design tests, measure impact, and translate findings into product decisions. • Lead your squad toward outcomes, not outputs — you set the destination, remove blockers, and create an environment where the team does their best work. • Collaborate with Sales, Customer Success, and Marketing to understand friction points across the funnel and translate customer insight into product improvements. • Monitor key metrics weekly, build dashboards, and maintain a shared view of funnel health across the organisation.

Role Description Nivoda is looking for a data-driven Business Analyst to join our Global Fulfillment Team. In this role, you will be the primary analytical partner for our Fulfillment Department, ensuring that our supply chain, logistics, and delivery operations are optimized for speed, cost-effectiveness, and reliability. You will bridge the gap between complex logistical data and actionable business strategy. The ideal candidate is a SQL expert who enjoys digging into messy data to find the "why" behind the numbers and who knows how to leverage modern AI tools to work faster and smarter. You will play a key role in monitoring fulfilment performance, identifying issues, and enabling the team to move faster with data. What You'll Do - Operational Optimization: Analyze fulfilment workflows to identify bottlenecks across the supply chain and propose data-backed solutions to improve delivery speed, cost efficiency, and reliability. - Reporting & Dashboards: Design, build, and maintain automated dashboards tracking key fulfillment KPIs, including shipping costs, transit times, SLA adherence, and hub performance. Ensure data is accurate, accessible, and actionable for stakeholders. - SQL & Data Analysis: Independently write and own complex SQL queries to extract, transform, and analyze large fulfilment datasets. Translate business questions into structured queries, build reusable data models, and ensure consistent KPI definitions across reporting. - Insights & Decision Support: Go beyond reporting to proactively identify trends, anomalies, and opportunities within fulfilment data. Generate clear, actionable insights and recommendations that drive operational and strategic decision-making. - Cross-Functional Collaboration: Partner closely with Operations, Logistics, Product, and Data teams to understand pain points, support decision-making, and provide analytical input into key strategic initiatives. - Data Modeling: Work with Data Engineers to ensure fulfillment data is clean, well-structured, and scalable within the data warehouse, supporting long-term analytics and reporting needs. - Quality Assurance: Monitor data integrity across fulfilment systems, proactively identifying and resolving discrepancies to maintain trust in reporting and operational metrics. - Performance Monitoring: Track key fulfilment KPIs on an ongoing basis, proactively flagging issues, anomalies, and performance deviations. Investigate root causes using data and support continuous monitoring of courier performance, batching efficiency, and delivery speed to ensure consistent operational reliability. - Leverage AI Tools: Use AI tools to accelerate analysis, automate repetitive tasks and draft written outputs. We expect this person to be a practitioner of AI-assisted work, not just someone who is curious about it. Qualifications - Experience: 3+ years of experience in a Data Analyst or Business Analyst role. - Advanced SQL: Strong proficiency writing complex, performant queries. Comfortable with joins, aggregations, window functions, and working with large datasets independently. - Analytical Rigor: Proven ability to translate raw data into clear insights and recommendations that influence business decisions. - Problem Solving: Ability to investigate ambiguous problems, identify root causes, and structure data-driven solutions. - Domain Interest: Interest in logistics, e-commerce, marketplaces, or supply chain operations. Requirements - Company: Experience in a fast-paced, start-up or scale-up (Series B - D) is strongly preferred. - Background: Supply chain and logistics experience is preferred. - Modern Data Stack: Experience working with cloud data warehouses such as Snowflake or BigQuery. - Data Transformation: Exposure to tools like dbt or experience structuring reusable datasets/models. - Visualization Tools: Experience building dashboards in Looker, Tableau, or Power BI. Benefits - 🕰️ Flexible working hours and a vibrant company culture. - 💻 Remote work. - 🧠 Plenty of opportunities for growth and learning. - 🏖️ Unlimited holiday allowance. - 🚀 Chance to join and contribute to a company during its exponential expansion phase.

• Inspire and Onboard New Customers: Engage with high-potential prospects in the DACH region, understanding their unique needs, and crafting compelling narratives that position Nivoda as their go-to marketplace. Partner with SDRs to seamlessly transition leads into active buyers. • Champion Customer Success: Serve as the trusted advisor to your clients, building deep, value-driven relationships. You will be their strategic partner, anticipating their needs and proactively driving solutions that deliver unmatched ROI. • Drive Strategic Growth: Identify and execute on opportunities to expand and deepen client engagement through up-selling and cross-selling initiatives. You will turn customer success into business growth, aligning Nivoda’s offerings with the evolving needs of our clients. • Collaborative Excellence: Work hand-in-hand with SDRs, TAMs, and CS teams to ensure every customer journey is seamless and every handoff is flawless. You will be the linchpin that aligns efforts across teams, driving efficiency and maximising customer satisfaction. • Data-Driven Performance: Leverage key metrics such as GMV, Active Buyers, First Purchases, Retention, Frequency, ARPU, and LTV to refine strategies, optimise performance, and contribute to the continuous improvement of our platform. • Innovate for Impact: Actively collaborate with product teams, providing insightful customer feedback that drives innovation and positions Nivoda as the leader in the marketplace. You’ll be a catalyst for change, always pushing for better.

• Create and modify production-ready jewelry CAD models for export clients • Handle quick revisions and design changes based on client feedback • Maintain export-market standards for finishing, structure and stone setting • Ensure proper metal weight, durability, and manufacturing feasibility • Deliver work within deadlines with high accuracy and quality • Ability to work under pressure and manage multiple projects

• Proactively prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn, targeting independent jewellers, retailers, and diamond buyers across the UK. • Research target accounts to identify key stakeholders and tailor outreach that resonates, no generic copy-paste sequences. • Conduct high-volume outreach with a clear narrative: help prospects understand how Nivoda saves them time, money, and headaches. • Qualify inbound leads efficiently, ensuring the right conversations get to the right AEs at the right time. • Book and run high-quality demo calls, with handoff to the Account Executive team after signup and KYC verification, with clear notes and context. • Maintain a clean and accurate CRM (we use Salesforce), pipeline hygiene matters here. • Collaborate closely with AEs and marketing to refine messaging, test new sequences, and share what's working. • Hit and exceed weekly and monthly KPIs around activity, conversations held, and meetings sat, and a few other metrics. • Stay sharp on Nivoda's product, competitive landscape, and the jewellery industry - we invest in your learning. • Be a key voice in shaping how we build and scale the SDR function in EMEA.

• Own the Buying Pipeline: Seamlessly place, track, and lock down diamond purchase orders with global suppliers, keeping accuracy sky-high and turnaround times rock-bottom. • Cultivate Supplier Connections: Be the face of Nivoda to our global vendors, managing day-to-day communication to secure top-tier stock, iron out timelines, and solve procurement puzzles. • Keep Teams Connected: Team up with Quality Control, Logistics, and Customer Success to clear out operational friction and keep the marketplace moving fast. • Crush the Metrics: Keep a close eye on the metrics. You'll track and hit key performance indicators (KPIs) across processing speeds and supplier reliability to keep our standards elite.

• Analyze fulfilment workflows to identify bottlenecks across the supply chain and propose data-backed solutions to improve delivery speed, cost efficiency, and reliability. • Design, build, and maintain automated dashboards tracking key fulfillment KPIs. • Independently write and own complex SQL queries to extract, transform, and analyze large fulfilment datasets. • Proactively identify trends, anomalies, and opportunities within fulfilment data. • Partner closely with Operations, Logistics, Product, and Data teams to understand pain points. • Work with Data Engineers to ensure fulfillment data is clean, well-structured, and scalable. • Monitor data integrity across fulfilment systems. • Track key fulfilment KPIs on an ongoing basis. • Use AI tools to accelerate analysis.