• Supports the Customer Success Team and qualifies intended parents for premium plans • Acts as a liaison between the Refund Plans Team and Family Building Consultants • Communicates with Intended Parents regarding service levels and updates on plans • Troubleshoots complex processes and performs gap assessments • Participates in weekly medical reviews and manages a large caseload of applicants • Educates clients about Refund Plans and optimizes conversions • Maintains client files and adheres to confidentiality

Role Description The Military Student Success Advisor (SSA) plays a key role in supporting the academic success and retention of military‑affiliated students at Post University. Serving as a dedicated point of contact from enrollment through graduation, the Military SSA builds strong, trust‑based relationships that guide students through their educational journey. Through proactive outreach, coaching, and advocacy, the Military SSA helps students navigate challenges, stay on track academically, and achieve their career goals—while delivering an exceptional experience that reflects Post University’s commitment to military student success. Remote Work Requirements: - This position offers the option to work remotely. - Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). - Minimum internet requirements include: - 25 Mb download speed - 15 Mb upload speed - Latency below 40 for reliable audio quality - Candidates are responsible for ensuring their internet meets these standards before the start date. - A dedicated, quiet home workspace free from distractions is also required. Essential Functions: - Proactively build and sustain positive, supportive relationships with students. - Communicate directly, effectively, and consistently with assigned students. - Actively manage and independently own an assigned student caseload. - Leverage University systems to track, assess, and monitor student progress. - Analyze student data to generate insights that improve retention and enhance the student experience. - Collaborate proactively and creatively to identify barriers to academic success. - Introduce, educate, and train students on University systems and tools. - Accurately communicate and support the University's academic standards, policies, and procedures. - Provide guidance related to academic progress, course planning, degree selection, and work-life balance. - Coach and counsel students on strategies for success and overcoming challenges. Qualifications - Bachelor’s degree preferred; an equivalent combination of education and experience can be substituted. - Veterans/Military experience preferred. - Knowledge of military educational programs desired. - Engaging and dynamic phone presence with excellent email communication skills. - Self-starter with the ability to work independently and as part of a team. - Able to work in a fast-paced environment requiring good organizational skills. - Dedicated to student success and responsive to both students and colleagues. - Ability to connect and develop relationships with adult students. - Creates a positive culture and environment through attitude and behavior. - Availability: Sunday-Thursday with 1 late night or Tuesday-Saturday with 1 late night. Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maximize pipeline, conversion and revenue through structured use of CRM data, processes and sales automation • Sales CRM ownership: define and maintain CRM structure (Deals, Pipelines, Stages) • Ensure data quality and consistent CRM usage across the sales organization • Establish governance for CRM processes and standards • Pipeline management: provide transparency across all deals and forecasts • Analyze conversion rates along the pipeline • Identify bottlenecks and derive actionable measures • Sales enablement: build CRM-based workflows for the sales team • Automate follow-ups, lead routing and task management • Support the sales team in efficient CRM usage • Lead management: define lead scoring and handover processes (MQL → SQL) • Ensure fast response times and correct lead assignment • Track lead performance • Reporting & forecasting: build dashboards for KPI tracking (pipeline, win rate, deal size, sales cycle) • Conduct regular forecast analyses • Provide recommendations for Sales Leadership

• Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success. • Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions. • Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth. • Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment. • Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels. • Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations. • Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction. • Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations. • Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform. • Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.