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CVS Health logo
CVS Health

Bringing our heart to every moment of your health.

Ambulatory Support Analyst

Support EngineerSupport EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

58 days ago

Salary

$47.0K - $112.2K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Ambulatory Support Analyst

CVS Health

• Provide issue root cause analysis and resolution for the Epic Ambulatory application • Independently troubleshoot and restore routine and advanced technical service problems • Proactively monitor and perform preventative maintenance • Collaborate to identify root cause and escalate issues as necessary • Respond, resolve, and document service tickets in a timely manner according to service level agreements • Complete project tasks independently with little or no follow-up from Manager

Job Requirements

  • Epic Ambulatory certification
  • Minimum of 2 years of Epic Ambulatory experience
  • Good oral and written communication skills
  • Strong customer focus
  • Experience with Service Now, and Rally or Jira (preferred)

Benefits

  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs

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