ZADANIA: • Wsparcie dla klientów końcowych VW, • Zarządzanie reklamacjami w ruchu przychodzącym, • Rejestrowanie i przetwarzanie zapytań telefonicznych oraz pisemnych od klientów, • Przetwarzanie i przekazywanie procesów lub rozmów telefonicznych do odpowiedzialnego interfejsu, • Doradztwo produktowe oraz inicjowanie dalszych procesów, • Korzystanie z różnych baz informacji i CRM (np. Salesforce). OCZEKIWANIA: • Bardzo dobra znajomość języka niemieckiego (min. C1) – warunek konieczny, • Znajomość języka angielskiego na poziomie B2 będzie zaletą, • Doświadczenie w obsłudze klienta telefonicznego mile widziane, • Orientacja na klienta i duża empatia, • Dokładność i orientacja na szczegóły, • Wysoko rozwinięte umiejętności komunikacyjne, • Dyspozycyjność (praca zmianowa, możliwa również w soboty). OFERUJEMY: • Możliwości rozwoju w międzynarodowej organizacji, • Kulturę organizacyjną opartą na szacunku i zaufaniu, • Szeroki i elastyczny pakiet benefitów, • Możliwość pracy w 100% zdalnej.

Title: Senior Data Scientist Location: US Department: Advisory Job Description: Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology. We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base. Opportunity for impact Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation. Newfire is seeking a Senior Data Scientist with SaaS experience to drive the modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. The Data Scientist will primarily be responsible for owning the development and deployment of machine learning models to support operational and clinical use cases. This work will occur under the support of more senior data scientists. These models will be developed using open-source tools and libraries and may be operationalized as batch or real-time model inference endpoints. The models will use a variety of data sources, including healthcare claims, operational data from care management platforms, and EHRs. This position will report to the VP, Data Science with future direct reporting to the Director, Data Science. Role & responsibilities - Under guidance of more senior data scientists, own the development and deployment of machine learning models to support operational and clinical use cases. - Perform ad-hoc data analyses related to outputs or alternative use-cases for existing models (e.g. summarize outputs for reporting purposes) - Work with program owners to understand the goals, key performance measures, and operational details of programs and processes to ensure models are aligned with program intent - Create and present proposals for machine learning solutions to program owners with the aim of ensuring buy—in to proposed solution You’re a Perfect Match If You Have: - 4+ years previous experience performing quantitative analyses of healthcare claims - 2+ years experience using Python for machine learning model development and deployment - 2+ years experience using SQL, Databricks & Pyspark to extract and manipulate data for data engineering tasks - 2+ years experience presenting to business and executive stakeholders - 2+ years of experience developing code and analyses following good software development practices - Version control (GIT) - CI/CD principles - Test-driven development - Experience with Azure or other cloud computing providers preferred The Offer Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market driven, with a salary of $136,192 - $160,000. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees. Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent. Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• Guide participants through their practical phase • Support with subject-related questions and help solve assignments • Identify and close knowledge gaps • Provide supplementary learning prompts and resources • Contribute to the development of assignments and course content to foster a positive learning environment

Background The United Nations Development Programme (UNDP) is a UN agency that works in about 170 countries and territories, helping eradicate poverty, reduce inequalities and exclusion, and build resilience. It thereby helps them sustain progress and achieve Sustainable Development Goals. In Ukraine, UNDP operates with three programme priorities: Democratic Governance and Inclusive Social Fabric, Inclusive and Sustainable Economic Recovery and Growth, and Sustainable Environment and Energy Transformation. Since the start of the hostilities in 2014 and the full-scale invasion in 2022, UNDP in Ukraine has been present on the ground, through its hubs around the country, supporting regional and local authorities and civil society partners in their emergency response and crisis management efforts. Lessons from the past years informed the development of UNDP’s Country Programme Document (2025-2029) and the scale-up of the Area-Based Recovery (ABR) Framework. The Framework’s programmatic pillars of Reconstruction, Returns, Resilience, and Reforms are focused on ensuring community recovery and creating conditions for the return to a development pathway in Ukraine. The Procurement Analyst is responsible for effective delivery of procurement services, consistent with UNDP rules and regulations, to support implementation of ABR projects and programmatic goals. The incumbent will promote UNDP's mandate as a gender-responsive organization with zero tolerance to discriminatory and abusive behaviour, including sexual harassment, sexual exploitation and abuse. Duties and Responsibilities 1) Ensures implementation of operational strategies of the ABR through: - Full compliance of ABR procurement activities with UN/UNDP rules, regulations, policies and strategies; implementation of the effective internal control. 2) Contributes to the procurement processes for ABR projects through: - Faciliating the programme personnel in preparation of procurement plans for the portfolio and projects and their implementation monitoring. - Organization of procurement processes including preparation and conduct of RFQs, ITBs or RFPs, receipt of quotations, bids or proposals, their evaluation, negotiation of certain conditions of contracts in full compliance with UNDP rules and regulations. - Preparation of Purchase Orders and Contracts in and outside Quantum, preparation of Recurring Purchase orders for contracting of services, vendors’ creation in Quantum. - Preparation of submissions to the Contract, Asset and Procurement Committee (CAP), Regional Advisory Committee on Procurement (RACP) and Advisory Committee on Procurement (ACP). - Management of the internal control system which ensures that Purchase orders are duly prepared. Timely corrective actions on POs with errors and other problems. - Providing inputs to reports on procurement in the CO. - Serving as a secretary of the tender procurement processes of the ABR procurement activities including: prepare all procurement documents, distribute and present relevant documentation to the members of the committee; coordinate procurement evaluation committee meetings; prepare procurement evaluation committee reports as well as maintain records of all documentation and reports. - Review of Terms of Reference (TOR)/technical specifications/Statement of Work (SOW) according to UNDP regulations, required evaluation criteria and scoring and provide procurement related inputs before PU CO clearance. - Maintain and improve the contract management system and ensure that accountability to donors and internal stakeholders is met. - Implementation of e-tendering practices. - Playing leading role in analysis and administration of ABR procurement cases in the online Procurement Plan to ensure accuracy and completeness of the information represented at Sharepoint. - Review and clearance of documents related to Micro-purchase Canvass procedure. 3) Ensures implementation of sourcing strategy through: - Contribute to conducting market research for the procurement cases of the relevant ABR projects. 4) Ensures facilitation of knowledge building and knowledge sharing in the CO through: - Providing procurement related guidance to the ABR, in close cooperation with CO Procurement Unit . - Synthesis of lessons learnt and best practices in Procurement implemented in ABR procurement processes. - Sound contributtion to knowledge networks and communities of practice. 5) Promoting Gender Equality and a Safe, Inclusive Workplace - Demonstrate leadership and personal accountability in fostering an organizational culture of gender equality and zero tolerance for any form of sexual exploitation, abuse, or harassment. - Respect and promote diversity and inclusion by ensuring all team members, partners, and vendors are treated equally and fairly, regardless of gender, race, sexual orientation, ethnicity, ability, or other identity markers. - Model respectful professional behavior by identifying and addressing sexism, gender discrimination, and other forms of bias in internal and external interactions. - Ensure all personnel and partners are informed of, and adhere to, corporate policies on sexual harassment, sexual exploitation and abuse, and codes of conduct. - Support work-life balance and care responsibilities by recognizing the caregiving roles of both women and men, and encouraging the use of family-friendly policies, flexible work arrangements, and inclusive facilities. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 4. Institutional Arrangement Under the direct supervision of Procurement Specialist, the Procurement Analyst will be responsible for procurement issues. S/he will ensure administration, transparent and efficient provision of procurement services and processes for the ABR projects. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Procurement Contract management Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations Procurement Supplier/relationship management Knowledge of supplier management concepts, principles and methods, and ability to apply this to strategic and/or practical situations Business Direction & Strategy Entrepreneurial Thinking Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate. Business Direction & Strategy Effective Decision Making Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications Business Direction & Strategy Negotiation and Influence Reach a common understanding/agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create ‘win-win’ situations. Business Development Knowledge Generation Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations 2030 Agenda: People - Gender Gender Gender and Crisis Required Skills and Experience Thematic Area Name Definition Procurement Contract management Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations Procurement Supplier/relationship management Knowledge of supplier management concepts, principles and methods, and ability to apply this to strategic and/or practical situations Business Direction & Strategy Entrepreneurial Thinking Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate. Business Direction & Strategy Effective Decision Making Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications Business Direction & Strategy Negotiation and Influence Reach a common understanding/agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create ‘win-win’ situations. Business Development Knowledge Generation Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations 2030 Agenda: People - Gender Gender Gender and Crisis Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.