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Sachbearbeiter Beschwerdemanagement Energiewirtschaft (m/w/d) - Hybrid oder 100 % Homeoffice

Location

Germany

Posted

49 days ago

Salary

0

Seniority

Mid Level

Job Description

Sachbearbeiter Beschwerdemanagement Energiewirtschaft (m/w/d) - Hybrid oder 100 % Homeoffice

adecco

Wir sind die ABS Group – seit über 30 Jahren Dein Partner für Outsourcing-Dienstleistungen. Unsere Tochterfirma, die CST energy services GmbH ist auf Kundenservice-Projekte in der Energiewirtschaft spezialisiert und sucht Verstärkung! Die CST energy services GmbH ist der Ansprechpartner für Stadtwerke und Energieversorger. Egal ob Zählerstände erfassen oder Abrechnungen klären – mit über 20 Jahren Erfahrung sind wir die Profis in der Energiewirtschaft! Energie ist mehr als nur ein Produkt – sie verbindet Menschen, Prozesse und Verantwortung. Genau hier kommst du ins Spiel. Für eines unserer Kundenservice-Projekte in der Energiewirtschaft suchen wir engagierte Persönlichkeiten, die mit Fachwissen, Serviceorientierung und Herz unsere Kundinnen und Kunden unterstützten. Du sorgst dafür, dass bei unseren Kundinnen und Kunden alles rund um ihre Energieverträge reibungslos läuft. Dabei übernimmst du unter anderem folgende Aufgaben: - Du klärst und korrigierst Rechnungen - Du erklärst auch komplexe Abrechnungen verständlich - Du bearbeitest Anfragen zum Lieferbeginn und zum Wechsel des Energieanbieters - Du prüfst Zählerstände und Abrechnungsgrundlagen und verfolgst diese nach - Du bearbeitest Vertragsangelegenheiten - Du kümmerst dich eigenständig um einzelne Fälle und dokumentierst diese sorgfältig - Du stimmst dich mit internen Fachabteilungen ab, um passende Lösungen zu finden - Du kommunizierst schriftlich und telefonisch mit unseren Kunden:innen Das bringst du mit: - Idealerweise erste Erfahrungen im Kundenservice - wünschenswerte Vorkenntnisse im deutschen Energiemarkt sowie in den relevanten gesetzlichen Rahmenbedingungen - Sicherer Umgang mit MS Office sowie die Bereitschaft, dich schnell in neue Systeme einzuarbeiten - Eine selbstständige, strukturierte und flexible Arbeitsweise - Ausgeprägte Serviceorientierung und eine klare, freundliche Kommunikation - Teamfähigkeit sowie Freude an bereichsübergreifender Zusammenarbeit - Sehr gute Deutschkenntnisse in Wort und Schrift Das bieten wir dir: - Ein unbefristetes Arbeitsverhältnis - Ein hybrides oder 100% Homeoffice Arbeitsmodell - 26 Tage Urlaub, steigend mit deiner Betriebszugehörigkeit - Ein festes Grundgehalt mit erreichbaren Zulagen - Eine strukturierte und gründliche Einarbeitung über unsere interne Akademie - Attraktive Mitarbeiterrabatte sowie ein Empfehlungsprogramm - Betriebliche Altersvorsorge und Gesundheitsmanagement - Bezuschussung eines Jobtickets Bist Du bereit, Energie in Deine Karriere zu bringen? Dann freuen wir uns auf Deine Bewerbung!

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