CENTEGIX logo
CENTEGIX

We innovate safety solutions to empower and protect people (every day).

Director, Customer Partnerships

Location

Texas

Posted

49 days ago

Salary

0

Seniority

Lead

5 yrs expEnglish

Job Description

Director, Customer Partnerships

CENTEGIX

• Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main point of contact and building a deep understanding of their unique needs and objectives. • Ensure overall customer satisfaction and success by proactively engaging with customers, virtually and in person, to drive best practices, address any concerns, or issues promptly and effectively. • Regularly communicate with and be onsite at customer sites to provide guidance, review customer needs, and provide key updates. • Develop actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans. • Leverage your relationships across the region to introduce new customer prospects and partners to regional sales partners. • Ensure Centegix is represented at major events in the region to strengthen the community of Safety Platform advocates in the region. • Lead contract renewals, managing the renewal process, and working closely with customers to ensure timely contract renewal. • Identify opportunities for upselling and cross-selling our products and services to increase account revenue and meet company growth targets. • Develop a core understanding of CENTEGIX products and their applications to offer valuable insights and solutions to customers. • Gather customer feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts. • Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations. • Collaborate with the sales team to provide input on customer needs and potential expansion opportunities within existing accounts.

Job Requirements

  • 5+ years of prior experience as a School Superintendent and/or Director of School Safety
  • Must live in Texas, nearby any major city/airport(s)
  • Up to 50% travel to customer locations and industry events as required
  • Track record of versatility, flexibility and an ability to leverage focus behavior to manage multiple priorities in a dynamic environment
  • Natural curiosity with a continuous improvement mentality
  • Demonstrated ability to proactively interpret trends to find opportunities, think critically and develop compelling action plans
  • Proven obsession with customer satisfaction
  • Excellent verbal and written communication skills
  • Experience communicating with end product users, technical teams, and executive management
  • Ability to multitask, prioritize, and manage time effectively
  • Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with internal and external stakeholders
  • Highly proficient in MS Office, Google Sheets, and CRM. Salesforce preferred.

Benefits

  • Remote first work environment; we offer workplace flexibility
  • Yearly incentive plan
  • Fifteen days of PTO plus twelve company holidays
  • Three days of paid Sick Leave and one floating holiday
  • Monthly device(s) reimbursement
  • Up to $2500/year reimbursement for eligible education expenses
  • We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
  • 401(k) Plan with 4% employer contribution to help you plan for the future
  • Employee Referral Bonus
  • Charitable Program Match

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