• Monitor caregiver clock-in and clock-out activity and report discrepancies • Confirm next-day caregiver shifts with scheduled caregivers • Assist with fill-in scheduling when caregivers call out, using an approved backup list • Reach out to caregivers to request missing ADL notes or documentation • Escalate urgent coverage or attendance issues to the scheduling team

• Oversee the planning, coordination, and execution of field service activities • Manage day-to-day field operations and optimise service processes • Coordinate and manage the partner network • Drive continuous improvement across service workflows • Ensure service commitments are met and SLAs are achieved • Provide operational reporting and insights to senior stakeholders • Support onboarding, coaching, and performance management of field engineers • Monitor and manage partner and customer performance to ensure service levels are met • Demonstrate ownership of contracts and manage commercial considerations within service delivery

• Leads the strategic and day-to-day management of the company’s nationwide field workforce. • Owns field staffing decisions across all projects and divisions. • Evaluates staffing needs and assigns Field Supervisors and Technicians based on skills, certifications, availability, and budget. • Balances competing priorities and adjusts staffing plans as project needs evolve. • Forecasts workforce demand and recommends hiring, cross-training, or redeployment strategies. • Ensures field staff are deployed with appropriate qualifications and experience. • Monitors utilization, productivity, quality, safety, and customer satisfaction metrics. • Acts as the primary liaison between Field Operations and Project Management.

• Conduct rigorous analyses grounded in a deep understanding of marketplace dynamics, controlling for confounding factors to ensure insights are accurate, trustworthy, and actionable • Leverage advanced statistical techniques including causal inference and regression modeling to isolate true drivers of fulfillment quality and uncover insights that would otherwise remain hidden in observational data • Balance short-term operational needs with long-term strategic planning for quality improvement and sustainable growth • Provide thought leadership within the pillar when planning future strategic initiatives and roadmaps to maximize the impact of data-driven insights • Build data pipelines that monitor and analyze key marketplace and retailer quality issues • Develop automated workflows that streamline issue detection, root cause analysis, and recommendations for operational teams and stakeholders • Build and maintain data models and pipelines