• Leads the strategic and day-to-day management of the company’s nationwide field workforce. • Owns field staffing decisions across all projects and divisions. • Evaluates staffing needs and assigns Field Supervisors and Technicians based on skills, certifications, availability, and budget. • Balances competing priorities and adjusts staffing plans as project needs evolve. • Forecasts workforce demand and recommends hiring, cross-training, or redeployment strategies. • Ensures field staff are deployed with appropriate qualifications and experience. • Monitors utilization, productivity, quality, safety, and customer satisfaction metrics. • Acts as the primary liaison between Field Operations and Project Management.

• Conduct rigorous analyses grounded in a deep understanding of marketplace dynamics, controlling for confounding factors to ensure insights are accurate, trustworthy, and actionable • Leverage advanced statistical techniques including causal inference and regression modeling to isolate true drivers of fulfillment quality and uncover insights that would otherwise remain hidden in observational data • Balance short-term operational needs with long-term strategic planning for quality improvement and sustainable growth • Provide thought leadership within the pillar when planning future strategic initiatives and roadmaps to maximize the impact of data-driven insights • Build data pipelines that monitor and analyze key marketplace and retailer quality issues • Develop automated workflows that streamline issue detection, root cause analysis, and recommendations for operational teams and stakeholders • Build and maintain data models and pipelines

• Serve as the primary licensed insurance resource supporting Rentvine’s insurance product • Receive and execute insurance handoffs from sales and partner-facing teams • Perform regulated insurance activities as a licensed insurance producer or agent • Manage insurance intake, servicing, and follow-up for partners nationwide • Ensure timely responses and compliant execution to support partner confidence and conversion • Provide consistent, day-to-day licensed coverage across all U.S. territories • Maintain compliance with state insurance regulations and licensing requirements • Partner cross-functionally with Sales, Operations, and Product teams to support rollout and scaling efforts • Help establish scalable insurance workflows and operational best practices

• Coordinate on-site installations and onboarding for new restaurant partners • Set up hardware and software according to site-specific requirements • Train/retrain front-of-house staff and management on product usage and best practices • Act as a trusted point of contact for operators during and after launch • Troubleshoot issues in real-time and relay insights to the internal team • Help maintain momentum post-launch to ensure product adoption and partner satisfaction