• Serve as the primary licensed insurance resource supporting Rentvine’s insurance product • Receive and execute insurance handoffs from sales and partner-facing teams • Perform regulated insurance activities as a licensed insurance producer or agent • Manage insurance intake, servicing, and follow-up for partners nationwide • Ensure timely responses and compliant execution to support partner confidence and conversion • Provide consistent, day-to-day licensed coverage across all U.S. territories • Maintain compliance with state insurance regulations and licensing requirements • Partner cross-functionally with Sales, Operations, and Product teams to support rollout and scaling efforts • Help establish scalable insurance workflows and operational best practices

• Coordinate on-site installations and onboarding for new restaurant partners • Set up hardware and software according to site-specific requirements • Train/retrain front-of-house staff and management on product usage and best practices • Act as a trusted point of contact for operators during and after launch • Troubleshoot issues in real-time and relay insights to the internal team • Help maintain momentum post-launch to ensure product adoption and partner satisfaction

• Develop and execute commerce and operations strategies that support Whatnot’s growth across post-purchase operations, with a focus on scaling our Vendor footprint for customer experience and Trust & Risk–related issues • Apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team • Lead and set the strategy for Whatnot’s Operations vendor framework, deploying managers and specialists to drive outcomes, set priorities, guide execution, and ensure high-quality delivery for Whatnot’s users • Define and track vendor KPIs, monitor quality and SLAs, and drive continuous performance improvement across partner sites • Lead strategic sourcing efforts to expand vendor coverage across new capabilities or geographies in support of business growth and continuity • Build scalable systems and processes that allow Customer Experience and Trust & Risk support teams to expand quickly while maintaining high-quality support for Whatnot’s users • Partner cross-functionally with Product, Engineering, and other stakeholders to translate insights from user interactions into initiatives that support scale and improved outcomes

• Track and maintain accurate client pipeline, renewals, and contract statuses, ensuring data integrity across systems. • Support renewal preparation and contract coordination, including documentation readiness and internal handoffs. • Maintain structured notes, documentation, and follow-up reminders to support client-facing teams. • Assist with time tracking processes, validation, and reporting to support client billing and internal analysis. • Create and maintain spreadsheets and reports (Google Sheets) to support forecasting, renewals, and operational insights. • Coordinate and document client operations workflows, ensuring processes are clear, repeatable, and well-documented. • Support ongoing process improvement efforts within Client Operations through data analysis and documentation. • Provide administrative and analytical support to Finance, including: Data validation and reconciliation, Report preparation, Cross-checking contracts, renewals, and time tracking inputs, Maintain organized digital file systems, shared drives, and documentation repositories. • Assist with internal reporting needs and ad hoc operational projects. • Support operational consistency by helping maintain standard operating procedures (SOPs) and internal documentation. • Maintain and update CRM & Client records, partnership pipeline data, and documentation, ensuring accuracy and completeness. • Support contract preparation and renewal tracking related to partnerships (non-sales execution).