Role Description Strategic client contact for program(s) to which employee is assigned. Manages day-to-day activity of program and supervisory team. May have multiple and/or complex programs. Extensive interaction with internal and external customers. Significant participation in strategic planning. Reviews contracts and is accountable for proper execution of contract terms. Works with Senior Director or Director to develop policies, procedures and the business work plan for assigned program(s) in corresponding site(s). Position may support multiple programs and/or a complex program. Provides direction, coordinates and supervises the activities of business support, technical support or production team at exempt levels using established policies and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other managers. Work is reviewed for soundness of judgment and overall quality and efficiency. - Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget in one or more sites. - Manage day-to-day activity of the program operation, including supervision of staff. - Monitor program statistics and metrics. - Resolve complex cases. - Day to day contact with complex clients for issue resolution. - Lead the analysis and writing of client reports and other deliverables. - Presentation of program information to internal and external customers. - Works with Manager(s) and Assoc Manager(s) to analyze operations and efficiency of the program(s). - Acts as a liaison for other operational departments to research and resolve client issues. - Acts as a mentor to other Managers. - Contributes to strategic and business planning for the program(s) by participating in planning activities company-wide, identifying project initiatives and operational issues, coordinating research and developing recommendations based on that research. - Assists with development and tracking of budget. - Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. - Work to develop employee’s supervisory skills and provide direction to supervisory staff concerning performance management issues and corrective disciplinary actions. - Cultivate and manage relationships with key contacts in professional organizations and medical professional societies. - Ability to travel as needed. - Actively participates in in-person and virtual meetings/events (internal and external). - Other duties as assigned. Qualifications - Bachelor’s degree in relevant discipline or equivalent work experience. - 8 – 12 years relevant experience, or 6 – 10 years of experience with Master’s degree. - Pharmacy Technician License may be required depending on program and state requirements. - Excellent PC skills including Microsoft Office and Internet experience. - Excellent verbal and written communication and presentation skills. - Strong analytical and problem solving skills. - Strong focus on book of business client satisfaction and client retention results. - Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. - Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services – related to collateral. - Networking and client interfacing skills to cultivate and manage relationships. - Strong analytical skills. - Ability to analyze information and target trends. - Organize people and systems to achieve goals. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs. Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Title: Program Manager III, Localization Location: Barcelona Type: Full-time Workplace: remote Category: Operations Job Description: Who we are: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees. Who We're Looking For: To support Rover’s international hyper-growth, we are looking for a Program Manager III, Localization to serve as the strategic process & technology lead of our localization ecosystem. You will operate as the bridge between localization, product, and engineering. Your mandate is to design scalable workflows and drive the integration of generative AI to modernize our operations. You don't need to be an engineer, but you must be an expert in implementing technology to solve business problems, ensuring our stack is efficient, automated, and cost-effective. This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate. Your Responsibilities: - Lead the technical implementation of generative AI / LLM workflows. You will focus on building the infrastructure that enables high-velocity translation (setting up LLM connectors, automating content routing based on risk), aiming directly at cost reduction and speed, while partnering with the Localization Quality Program Manager to ensure these workflows meet linguistic standards. - Design and maintain end-to-end "zero-touch" workflows. You will deconstruct manual processes and rebuild them using smart automation, ensuring Rover can launch in new markets without proportional headcount growth. - Manage and optimize the Translation Management System (i.e. Smartling) and its ecosystem. You are the decision-maker on tool configuration, ensuring we are always using the best features available to serve business goals. - Partner closely with the Localization Quality Program Manager to operationalize their quality strategies. - Partner closely with the Localization Operations Program Manager to ensure your technical architectures translate into practical reality. While they own the daily execution of projects, you build the efficient processes they run on. Your goal is to remove administrative friction and manual steps, allowing the Ops team to focus on delivery speed and stakeholder management rather than troubleshooting tools. - Define the technical requirements for integrations between our TMS and platforms (Zendesk, GitHub, Figma, etc.). Collaborate with Engineering to ensure these connectors are robust, serving as the business owner of the integration. Your Qualifications: - 5+ years of experience in Localization Program Management, with a distinct focus on localization operations, technology, and/or AI implementation. - You have hands-on experience integrating LLMs, Machine Translation, or AI-driven quality estimation into real-world localization workflows. You understand the practical benefits and risks of AI in localization. - You excel at deconstructing complex manual tasks and rebuilding them as automated, scalable processes. You build systems that survive the test of time. - Advanced knowledge of the localization technology landscape (TMS, Connectors, MT engines). You know how to configure tools like Smartling to their limit to solve specific operational problems. - A forward-thinking leader who maintains a cutting-edge technology stack aligned with long-term business strategy. Must have the autonomy to identify obsolescence risks and drive critical transformations today to prevent technical debt tomorrow. - You can speak the language of engineers. You understand API capabilities, file parsing, and system architecture well enough to define requirements and own the roadmap. Nice to Have: - Previous experience working in a dual-sided marketplace or a high-growth tech environment. - Expertise in Smartling, Jira, and GitHub. - Practical experience with prompt engineering or fine-tuning LLMs. - Fluency in Spanish/German/French/Italian is a plus. Benefits of Working at Rover.com: - Long-term incentive plan with a company performance-based cash payout - Pension plan - Private medical insurance - 25 days PTO - Meal allowance and flexible compensation plan (transport and nursery) - Gym membership - €450 to cover the costs associated with the adoption of a pet - Annual €150 wellness reimbursement - Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time - Grab snacks, fresh fruit, in our kitchen to keep yourself going - Regular team activities, events, game nights, and more - Dog-friendly office

Role Description Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today! - Direct, manage and administer the coordination and service delivery components of programs that service individuals/consumers in a group home setting. - Supervise the delivery of service and ensure individuals and consumers are receiving the highest quality care. - Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual/consumer health needs, behavior management techniques, and emergency procedures. - Serve as a liaison between the community and agencies in the service delivery system, family/guardians and the agency. - Ensure all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements and company policy at all times. - Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies. - Serve as on-call support for group homes. - Ensure payroll and billing is completed accurately and timely. - Oversee the Accounts Payable for group homes. - Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person’s Individual Program Plan. - Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future. - Serve as member of agency management team. - Hire, train, evaluate, and monitor any other assigned personnel; complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions. - Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed. - Other duties as assigned. Qualifications - Degree in Human Services field or related field and minimum of two years working directly with Elderly and Developmentally Disabled required, or equivalent combination of education and experience. - Two years supervisory experience preferred. Salary Range USD $60,000.10 / Year

• Lead the end-to-end delivery of large-scale technical projects, such as Business Continuity Planning and Disaster Recovery, Cost and Efficiency or platform-wide architecture shifts. • Translate high-level business goals into detailed technical requirements and communicate complex architecture trade-offs to non-technical stakeholders. • Establish rigorous program management standards, including clear milestones, KPIs, and risk-mitigation strategies to ensure predictable delivery. • Partner with leadership to prioritize the roadmap, resolve cross-team dependencies, and manage resource allocation for business-critical programs. • Facilitate decision-making across global, distributed teams and manage relationships with key internal and external partners.