Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. Through prescriptive guidance, you will lead the team responsible for a portfolio of customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team's engagement with customers in their portfolio. - Establish goals for the team - Identify new cross-organizational projects to guide goals - Coach your team members to help them grow their careers - Lead your team to improve technical health, deployment and adoption activities for their portfolio - Ensure customer needs are met by confirming alerts are addressed and roadblocks are removed - Manage the portfolio of accounts, hitting your goals and driving overall customer success - Assign out activities to other team members to achieve outcomes and address customer needs - Improve development of new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Reduce number of escalated customers - Improve best practice development and guide junior team members Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of related work experience; OR equivalent work experience - Ability to be creative, comfortable running projects independently - Seen as an expert in the marketplace (e.g. public speaking, blogs, etc.) - Ability to solve complex issues through analysis and resolution - Experience leading high functioning teams - Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Define and develop OSC Edge Tech service offerings in application development, platform engineering, system sustainment, and AI-enabled solutions, aligned to company growth objectives and the strategic intent to pursue higher-margin, more complex opportunities across DoD, DoE, and adjacent federal and commercial markets. • Provide enterprise technology strategy across major programs, ensuring alignment between program execution, practice capability development, and company revenue growth objectives. • Contribute to the company technology roadmap and strategic planning, advising leadership on technology trends, capability investment priorities, competitive landscape, and market differentiation against national and regional competitors. • Serve as lead solution architect on capture and proposal efforts, authoring and directing technical volumes that strengthen OSC Edge’s competitive positioning and leverage the company’s 8(a) sole-source capability and minimal WRAP rate advantage. • Shape and pursue new opportunities, identifying task orders and new work where the Application, Platform & AI Solutions Practice can expand the company’s portfolio and past performance. • Develop reusable solution architecture assets, reference architectures, and proposal accelerators that improve the speed and quality of future capture efforts across the company. • Support pricing strategy, ROM development, staffing models, and organizational design for new and existing programs. • Lead architecture for new platforms, enterprise systems, and modernization initiatives, including cloud-native application architectures, Zero Trust integration, and DevSecOps pipeline strategy, positioning OSC Edge to compete in high-growth market segments (federal cybersecurity, federal software, and custom development). • Perform technical assessments and develop modernization roadmaps for customers, identifying opportunities for scope expansion, deepened relationships, and new contract awards. • Drive AI and automation initiatives from prototype through production, including AI-enabled document processing, intelligent automation, and machine learning integration into government and commercial mission systems. • Mentor engineering teams and establish engineering standards, reference architectures, and technical governance frameworks that build long-term organizational capability.

Title: VP, People Business Partners & Talent Development Location: Vancouver New York Remote - Canada Toronto Calgary Full time job requisition id REQ-4593 Job Description: Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: ABOUT THE ROLE: As the VP, People Business Partners & Talent Development, your role is to ensure our human and high performing culture is embedded in everything we do, throughout the duration of the end-to-end employee experience. Operationalizing our culture and continually strengthening it. In this role, you'll oversee two of our critical functions: the People Business Partner (PBP) team and the Learning & Development (L&D) team. In this role, you are the architect of our talent density strategy. You will ensure that every department at Clio has the strategic talent partnership it needs to scale, and every "Clion" has the world-class learning ecosystem required to do the best work of their lives. You will report directly to the Chief People Officer and serve as a key advisor to our executive leadership team. Who You Are: - The Strategic Architect: You don't just solve today's problems; you build systems that work for 2,000+ Clions globally. You think in terms of organizational design and long-term talent health. - A High-Stakes Coach: You are comfortable sitting across from C-suite executives, communicating with "radical candor" with deep empathy, and helping them navigate complex organizational shifts. - A Lifelong Learner: You are obsessed with how humans grow. You understand that L&D is our competitive advantage that must be woven into the fabric of the daily workflow. - Data-Informed, Human-First: You use people analytics to find the "why" behind retention and performance trends, but you never lose sight of the individual human experience. - The Culture Guardian: you live and breathe Clio's values. You lead by example and ensure our "Human-First" philosophy remains operationalized as we scale globally. What Your Team Does: - Your organization is the heartbeat of the Clio employee experience. - The PBP Team: Acts as the strategic engine for our business units. They partner with leaders on workforce planning, org design, and high-level talent strategy to ensure our teams are optimized for growth. The PBP team partners across the different disciplines across the People team to inform the employee experience and ensure all of our programs reflect Clio's Human and High Performing culture. - The L&D Team: Designs and delivers the Clio learning experience. They own everything from world-class onboarding and leadership development to technical upskilling, ensuring that "growing at Clio" is a tangible reality for every employee. What You'll Work On: - Integrating Talent & Growth: You will unify the PBP and L&D functions so that performance gaps identified by PBPs are solved by targeted, agile learning interventions from the L&D team. - Executive Succession & Org Design: You'll lead the strategy for how we identify, develop, and transition our top leadership talent to meet the needs of a multi-product, global SaaS company. - The Future of Learning: and Talent Development: You will oversee the transition to an AI-augmented learning environment, personalizing growth paths for Clions at scale. - High-Performance: You'll refine our performance management philosophy, moving us toward a model of continuous feedback and transparent career mobility. - Global Scaling: As we expand, you will ensure our people strategy remains cohesive across different time zones, cultures, and legal jurisdictions. What You Bring: - 10+ years of People Leadership: Significant experience leading high-growth People teams, with a deep background in both the Business Partner and Learning/Talent Development worlds. - SaaS Savvy: You understand the metrics of a successful software business (ARR, Churn, LTV) and how talent strategy directly impacts those levers. - Change Management Mastery: A proven track record of leading large-scale organizational shifts, including M&A integrations or major department re-orgs. - Executive Presence: The ability to influence, challenge, and support a high-velocity executive team. - A Product Mindset: Experience building internal people programs with the same rigor and iteration as a customer-facing software product. - Bias for action and fostering high performing teams. This role is a backfill for an existing position. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: - Competitive, equitable salary with top-tier health benefits, dental, and vision insurance - Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. - $2000 annual counseling benefit - RRSP matching and RESP contribution - Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $209,400 to $299,200 to $389,000 CAD. There are a separate set of salary bands for other regions based on local currency. In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis. - Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Role Description The Vice President of Sales and Operations Planning (S&OP) leads the S&OP process for the North America Hand Tools (NAHT) business unit of Apex Tool Group. The focus of the role is to continually achieve synchronization across the Sales, Marketing, New Product Development, Finance, Operations, and Supply Chain functions (~$0.8B in annual sales). Within this scope, management of overall inventory levels for the NAHT business (~$140M) is an area of particular importance. Come build your future with us! Responsibilities - Work closely with senior business leadership (up to and including the C-suite) to help shape and deliver the strategic objectives of the company through S&OP while partnering with functional leaders in Sales, Marketing, New Product Development, Finance, Operations, and Supply Chain to improve the overall accuracy and efficiency of the S&OP process. - Develop the long-term strategy for S&OP and lead short/medium-term tactical decision-making to balance demand and supply, manage inventory, align volume and mix with capacity and capability, and integrate global financial and operating plans with strategic objectives to deliver improved operating and financial results. - Serve as a subject matter expert for the S&OP process for all business units, including a 24-month demand plan that translates into forecasts for plants and suppliers so that critical raw materials, components, and electronics can be secured for ATG. - Lead monthly S&OP review cycles and provide analysis of major issues to senior leadership. Lead and/or attend monthly and quarterly reviews for the Executive Leadership team as needed. - Lead Supply Chain planning activities related to New Product Development and introduction; manage the team of Supply Chain representatives for Strategic Business Units and attend SBU and Product Development Review meetings. - Work collaboratively with senior partners in Finance and Manufacturing to forecast, manage, and optimize global inventory dollars, turns, days on hand, and reduction. - Proactively assess financial risks related to service levels, out-of-stocks, inventory levels and related topics; develop and implement plans to mitigate those risks. - Develop reports and monitor/communicate critical KPIs to show shipment trends, forecast performance, supply issues, and other information as dictated by the needs of the business. - Ideate, lead, and/or support major projects as needed, acting as the company subject matter expert for S&OP and Supply Chain planning (e.g. process improvements, technology acquisition and deployment, customer-facing initiatives, etc.). - Responsible for definition, execution, and continuous improvement of the Kinaxis supply planning software globally, holding accountability for the global Kinaxis Center of Excellence (COE), ensuring the software supports business requirements across the company; this includes all business units in North America, Latin America/EMEA, and APAC. - Lead a team consisting of senior-level direct reports who have their own multi-level teams; develop the team through formal processes such as annual objective setting, talent development, and performance review cycles. Qualifications - Bachelor’s degree in a relevant discipline, with an MBA or relevant graduate degree. - 15+ years of progressive experience in global leadership roles in Supply Chain planning, as well as direct, multi-year accountability for an S&OP process supporting at least $0.5B in annual revenue. - Significant experience in at least one additional sub-discipline of Supply Chain (i.e. Distribution, Transportation, Sourcing, Manufacturing, or Customer Service). - SAP experience as both a hands-on practitioner and business leader. - Experience in advanced planning systems is required; Kinaxis experience is a plus. - Experience with both consumer/retail and industrial channels, including previous experience supplying major global customers in both areas. - Experience leading Supply Chain and S&OP activities in support of business-to-business eCommerce channels, including previous experience supplying major global customers. - Ability to travel ~50% both domestic and international.