• Understand and document the business objectives of each project, identifying the system requirements to meet those needs. • Analyze current business systems and processes to identify opportunities for improvement, automation, or optimization. • Elicit, analyze, and validate business requirements from stakeholders, including internal teams and external users. • Skilled at converting business requirements into solution designs and well-defined configuration user stories. • Collaborate with product owners, project managers, and sponsors to define project scope, vision, and deliverables. • Conduct data analysis to support decision-making and continuous process improvement. • Develop and execute test plans to ensure vendor software configurations meet business and functional requirements. • Provide end-user training and support; create user manuals and documentation as needed. • Document detailed business requirements, define scope and objectives, and align system functionality with strategic goals.

Job Description Ericsson Billing System Exprience-3-7 Years NP-Immediate-0-30 Days Job Location-PAN India(Except Hyderabad) Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive scalable, sustainable growth. Skills & Experience - 3–7 years of experience in testing Ericsson products such as Charging, Billing, Order Care, Catalog Manager. - Experience with system processes, testing tools, and SDLC. - Knowledge of automation testing is a plus. - Strong analytical, problem-solving, and organizational skills. Key Responsibilities - Design and execute manual test cases for functional and non-functional scenarios. - Perform system, integration, and regression testing. - Log, track, and manage defects using test management tools. - Support customer application systems onsite or remotely. - Collaborate with customer and internal teams for quality delivery. What You’ll Love About Working Here We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance. Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence. You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI. About Us At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations. To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data. Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

We are seeking an experienced L2 Endpoint Systems Engineer to support our endpoint engineering team with a strong focus on patching operations and endpoint management. This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization. The ideal candidate will be hands‑on, ticket‑driven, and comfortable operating in an MSP or enterprise environment, with the ability to contribute immediately to patching efforts and assist with remediating a backlog of deployments in Liongard. Key Responsibilities: Endpoint Patching & Maintenance - Perform patching and updates for client systems using Kaseya VSA. - Manage and deploy operating system and application patches through Microsoft Intune. - Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment. - Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards. Endpoint Management & Automation - Deploy, update, and manage third‑party applications across endpoint devices. - Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues. - Maintain endpoint performance, stability, and security across multiple environments. Ticketing & Operational Support - Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system. - Work independently on L2‑level tasks while escalating complex issues when appropriate. - Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment. Asset Management & Documentation (Liongard Focus) - Maintain accurate endpoint documentation and asset visibility using Liongard. - Assist with remediating an existing backlog of Liongard deployments, including: - Reviewing and fixing failed or incomplete inspections - Re‑establishing connections and configurations - Cleaning up and validating asset data - Ensure endpoint configurations and asset records are current and reliable.

We are seeking an experienced L2 Endpoint Systems Engineer to support our endpoint engineering team with a strong focus on patching operations and endpoint management. This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization. The ideal candidate will be hands‑on, ticket‑driven, and comfortable operating in an MSP or enterprise environment, with the ability to contribute immediately to patching efforts and assist with remediating a backlog of deployments in Liongard. Key Responsibilities: Endpoint Patching & Maintenance - Perform patching and updates for client systems using Kaseya VSA. - Manage and deploy operating system and application patches through Microsoft Intune. - Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment. - Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards. Endpoint Management & Automation - Deploy, update, and manage third‑party applications across endpoint devices. - Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues. - Maintain endpoint performance, stability, and security across multiple environments. Ticketing & Operational Support - Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system. - Work independently on L2‑level tasks while escalating complex issues when appropriate. - Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment. Asset Management & Documentation (Liongard Focus) - Maintain accurate endpoint documentation and asset visibility using Liongard. - Assist with remediating an existing backlog of Liongard deployments, including: - Reviewing and fixing failed or incomplete inspections - Re‑establishing connections and configurations - Cleaning up and validating asset data - Ensure endpoint configurations and asset records are current and reliable.