E-commerce UX/UI Brand Designer (DTC Focus) Location: Remote | Type: Full-time or Part-time | Comp: Competitive, based on experience About Us We're a DTC-focused eCommerce design agency. We design brands and storefronts that convert. Our clients range from fast-moving startups to household-name DTC brands and Fortune 1000 companies. We care about clarity, speed, conversion, and taste. If you design pretty things that don't sell, this won't be fun for you. The Role We're looking for an E-commerce DTC UX/UI Brand Designer who can own projects end-to-end — from strategy to execution — and make smart, conversion-aware design decisions. You'll work across multiple DTC brands, collaborating closely with strategists and developers. You should be equally comfortable thinking about brand systems, UX flows, and high-performing UI. What You'll Actually Do - Own UX and UI design from concept to launch across multiple DTC eCommerce brands - Design online stores and pages that are clear, easy to use, and drive sales - Create wireframes, scalable UI systems, and high-fidelity mockups in Figma - Turn brand ideas into consistent, easy-to-follow visual design systems - Present work confidently and collaborate closely with PM, lead designer, and developers through handoff, QA, and launch - Spot usability issues, improve the experience, and follow proven conversion best practices - Balance fresh, innovative UI design with CRO best practices - Develop and maintain brand identity guidelines across all touchpoints This Is Probably NOT for You If... - Your portfolio is mostly Dribbble shots or redesign concepts — no live sites - You have never worked at an agency with multiple clients - You have never designed or shipped a live Shopify store - You avoid feedback or can't defend your design decisions - You care more about trends than results - You've never worked directly with developers How to Apply When applying, please include: - A portfolio containing 2 to 3 live Shopify or Shopify Plus stores you designed — URLs required. Applications without live Shopify store examples will not be reviewed. - Include the phrase "Figma Hero" somewhere in your application. - (Optional but encouraged) A short note explaining one design decision you made that improved conversion. Show us taste, judgment, and real results.

• Lead the strategy and roadmap for Level’s direct-to-consumer business • Own Level’s Shopify Plus storefront end-to-end • Lead ongoing experimentation to improve site performance • Own visibility into DTC revenue performance and growth targets • Manage external development and agency partners supporting ecommerce initiatives • Establish scalable processes and documentation that support consistent execution across campaigns

About the Company The Jasco Group is a dynamic, multi-brand business operating across business-to-business, direct-to-consumer, pureplay and omnichannel retail environments. As part of our continued digital expansion, eCommerce is a key strategic growth channel for the Group, supporting both trade and consumer customers through integrated online solutions. Our digital platforms play a critical role in delivering seamless purchasing experiences, strengthening customer relationships and driving long-term growth across all divisions. Joining our fast-paced, growth-focused eCommerce team, the eCommerce Coordinator is responsible for the day-to-day operational integrity and technical execution of our online platforms. This role ensures product data accuracy, promotional setup, platform functionality and overall website performance across multiple digital storefronts. Working closely with Marketing, Product, IT and external development partners, you will support platform configuration, integration management, testing of new functionality and ongoing website optimisation. This is an exciting opportunity for a detail-driven, technically confident eCommerce professional who thrives in a multi-channel environment and enjoys improving systems, solving problems and contributing to digital growth. Key Responsibilities Product & Catalogue Management - Create, edit and maintain product listings (titles, descriptions, images, variants, attributes). - Manage and merchandise collections across websites. - Ensure data accuracy, content consistency and adherence to platform standards. Website Operations & Promotions - Schedule and publish website promotions (discount rules, sale setup, landing pages, banners). - Support technical implementation of campaigns and onsite updates. - Conduct detailed QA testing across product pages, collections and promotional builds. Platform Maintenance & Technical Support - Troubleshoot website issues and log bugs with developers/platform support. - Support platform configuration and assist with ongoing Shopify Plus optimisation. - Assist with ERP integration support and data flow integrity. - Maintain technical SEO elements (metadata, redirects, indexing basics). - Support feed management tools and prepare for future marketplace expansion. - Assist with UAT for new functionality and platform updates. Reporting & Analysis - Produce sales and website performance reports using Google Analytics and platform reporting. - Identify operational efficiencies and site improvement opportunities. Platforms & Tools - Shopify Plus - ERP systems - Adobe Commerce - Google Analytics - Feed management tools - Spreadsheet and reporting tools - SEO reporting tools (e.g. SEM rush etc) Key Candidate Competencies – eCommerce Coordinator - Strong technical aptitude with confidence working in Shopify Plus. - Experience managing product data and ERP-integrated environments. - Understanding of website architecture and technical SEO fundamentals. - High attention to detail and structured QA approach. - Comfortable troubleshooting integrations and working with developers. - Strong analytical skills with Google Analytics experience. - Experience (or exposure to) feed management tools. - Process-oriented, methodical and highly organised. - Adaptable and solutions-focused with strong follow-through.

• Manage and support a payments program management team, including program managers and reporting analysts, by setting clear priorities and providing day-to-day guidance, coaching, and performance feedback. • Oversee the planning and execution of billing and payments programs, ensuring initiatives are well scoped, tracked, and delivered in coordination with cross-functional partners. • Establish and reinforce program management best practices such as intake, prioritization, dependency management, risk tracking, and stakeholder communication. • Partner with Finance, Accounting, Product, Engineering, Compliance, and Data teams to coordinate cross-functional delivery of billing and payments initiatives. • Support the development and maintenance of program roadmaps, balancing near-term delivery needs with longer-term platform and process improvements. • Guide the reporting analyst in building and maintaining dashboards, metrics, and reporting that provide visibility into program progress, risks, and outcomes. • Leverage data platforms such as Databricks, business intelligence tools, and emerging AI-enabled capabilities to improve program transparency, efficiency, and decision-making. • Partner with third-party payment processors and gateway providers to manage integration health, escalate processing issues, and support contract and relationship oversight. • Serve as a point of escalation for program risks and delivery challenges, helping teams navigate tradeoffs and resolve blockers. • Oversee chargeback and dispute resolution workflows, tracking trends and partnering with Finance and Operations teams to reduce dispute rates and revenue leakage. • Support SOX and compliance-related programs by coordinating timelines, documentation, and cross-team inputs. • Communicate program status, risks, and outcomes clearly and consistently to stakeholders to ensure alignment and shared understanding. • Manage relationships with key billing and payments vendors, including processors, platform providers, and system integrators, supporting contract renewals, performance reviews, and escalations. • Foster a collaborative and accountable team environment while continuing to grow as a people manager and program leader in the billing and payments domain.