• Provide friendly, efficient, and professional customer service • Resolve issues quickly and effectively • Recommend solutions that enhance the customer experience • Work within assigned client programs to meet performance goals • Handle inbound and outbound calls based on your assignment • Successfully complete training and stay updated with ongoing learning • Enter and manage orders, handle cancellations/changes, and request reprints or credits • Ensure security and privacy for every interaction • Accurately enter data and ensure smooth follow-up processes • Monitor individual performance and contribute to team success • Participate in outbound calls as needed to meet client objectives • Support team and company goals while maintaining a professional and secure work environment

Reference: YOSOOver Griekenland: Griekenland is een land met een rijke geschiedenis, maar ook dé plek om de beste en originele tzatziki, ouzo, olijven en wijn te proeven. Dompel je onder in de Griekse mythologie terwijl je geniet van de beste wijn die je ooit gedronken hebt. Als je uit Noord-Europa komt, zul je ook genieten van het heerlijke Griekse weer. Daarnaast biedt het land prachtige stranden, witgewassen huizen en schitterende berglandschappen. Is er nog meer te wensen? Ja! Een baan. En wij bieden je nu een baan in Griekenland aan. Boost je cv en leef je beste leven in dit relaxte land. Lees hier meer over verhuizen naar Griekenland. De baan: Als Customer Care Agent lever je uitstekende klantenservice voor huidige en potentiële klanten voor een Nederlands energiebedrijf. Door de juiste procedures te volgen, zorg je voor een geweldige klantervaring. Je brengt je glimlach over via de telefoon. Je gaat inkomende telefoontjes, chats en e-mails beantwoorden en klanten ondersteunen. Je dagelijkse werk omvat taken als: - Klanten helpen met facturen, herinneringen en betalingen - Klanten ondersteunen bij tariefveranderingen en vragen rondom contracten - Klachten afhandelen, zoals te hoge kosten of overbetalingen - Hulp bieden bij verzoeken voor behoud en verhuizing - Salesmogelijkheden identificeren en hier op een servicegerichte manier op acteren Wij bieden: - Werk remote vanuit je huis in Griekenland - Een 40-urige werkweek: werk van maandag-vrijdag - Prestatiebonus - Relocatiepakket (inclusief vlucht en een aantal dagen hotel) - Particuliere zorgverzekering - Ontwikkelmogelijkheden binnen het bedrijf (senior agent of teamleider) - Betaalde trainingsperiode Jouw kwalificaties: 💭 Je schrijft en spreekt Nederlands op moedertaalniveau en spreekt goed Engels (B2) 🎓 Ervaring met CRM-systemen is een pré 💻 Je hebt een goed begrip en kennis van computers 💪🏻 Je kunt multitasken, past je snel aan en hebt het vertrouwen om een gesprek te leiden 🥇 Je neemt initiatief, stelt vragen, doet voorstellen en bent flexibel Als je vragen hebt over deze baan, neem dan gerust contact met ons op via info@jobsqd.com.

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities - Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. - Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. - Utilize and contribute to the internal knowledge base for common issues and solutions. - Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. - Provide excellent customer service with a positive and professional attitude. - Troubleshoot and resolve customer complaints or concerns effectively. - Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. - Perform other duties as assigned. Required Skills - Proficiency with Windows 10 and Windows 7. - Strong troubleshooting and problem-solving skills. - Experience in a call center or help desk environment. - Ability to multitask and maintain attention to detail. Additional Requirements - Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. - Ability to work from home with a hard-wired Ethernet connection (cable not provided). - PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications Candidates may qualify for a higher starting rate if they meet one of the following: - Associate degree or higher in Computer Science or a related IT field. - Two or more certifications such as A+, Security+, Network+, or CCNA. Location - Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. - Fully remote candidates will also be considered. Job Type & LocationThis is a Contract to Hire position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description We are currently seeking a Customer Service Associate to join our team. - Previous insurance industry experience that required knowledge of life insurance and annuity policies. - Handled calls from members inquiring about payments, policy information, or claims. - Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction and striving to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Qualifications - 6 Months experience in an office environment. - 6 Months experience using a computer with Microsoft Windows PC applications. - 6 Months of Work from home environment. - High school diploma or GED. - 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Requirements - New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - Must pass drug screen. - Must pass a background check with education check and employment verification check. - Required schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits. Company Description NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.