Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities - Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. - Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. - Utilize and contribute to the internal knowledge base for common issues and solutions. - Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. - Provide excellent customer service with a positive and professional attitude. - Troubleshoot and resolve customer complaints or concerns effectively. - Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. - Perform other duties as assigned. Required Skills - Proficiency with Windows 10 and Windows 7. - Strong troubleshooting and problem-solving skills. - Experience in a call center or help desk environment. - Ability to multitask and maintain attention to detail. Additional Requirements - Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. - Ability to work from home with a hard-wired Ethernet connection (cable not provided). - PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications Candidates may qualify for a higher starting rate if they meet one of the following: - Associate degree or higher in Computer Science or a related IT field. - Two or more certifications such as A+, Security+, Network+, or CCNA. Location - Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. - Fully remote candidates will also be considered. Job Type & LocationThis is a Contract to Hire position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description We are currently seeking a Customer Service Associate to join our team. - Previous insurance industry experience that required knowledge of life insurance and annuity policies. - Handled calls from members inquiring about payments, policy information, or claims. - Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction and striving to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Qualifications - 6 Months experience in an office environment. - 6 Months experience using a computer with Microsoft Windows PC applications. - 6 Months of Work from home environment. - High school diploma or GED. - 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Requirements - New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - Must pass drug screen. - Must pass a background check with education check and employment verification check. - Required schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits. Company Description NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Role Description Come and work with us. How about joining a support team of one of the most respected photographic brands? Are you Swedish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Swedish Customer Support team. Nikon is one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous especially for its cameras and binoculars. As a customer service specialist in this project, your daily responsibilities will include: - Support customers by answering their questions regarding products and services via phone and email. - Offering solutions for customers' demands by identifying and troubleshooting with the available resources. - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner. - Meet and exceed our service quality goals, compliance regulations, and productivity targets. - Create amazing experiences that people value and we are proud of. - Be responsible to follow the direction of management and provide feedback. Qualifications - Native or proficient level of Swedish (C2). - Advanced level of English (at least C1) both verbal and written. - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills. - Analytical and problem-solving skills with strong attention to detail. - Desire to learn and advance, be a curious investigator and problem solver. - High-speed internet access and appropriate conditions for remote work. - Must hold EU citizenship or valid work permit for Portugal. - Be a local candidate or willing to relocate to sunny Lisbon, Portugal. Benefits - Relocation package. - Competitive wages. - Paid professional training. - Employee discounts. - Private healthcare & dental insurance (after six months of employment). - Growth opportunities through various development programs. - Fun and engaging company-wide initiatives, including our EverBetter wellness program. - Job stability. - Life-long skills and experience. - Excellent work culture.

Role Description Du liebst die Kommunikation mit anderen Menschen und bist zudem hilfsbereit und freundlich? Dann suchen wir dich als Call Center Agent (m/w/d) für Foundever®! - Annahme von Kundenanrufen und fachkundige Bearbeitung der Anliegen - Lösungsfindung für Anfragen zu Konten, Zahlungsbedingungen, Zahlungsabläufen und Passwortprozessen - Pflege unserer Kundendatenbank - Kompetente Beratung zur Schaffung eines außergewöhnlichen Kundenerlebnisses Qualifications - Quereinsteiger oder idealerweise bereits Erfahrung im Kundenservice - Fließend Deutsch in Wort und Schrift (C2-Level) - Sehr gute PC- und Microsoft Office-Kenntnisse - Freude an der Kommunikation und Telefonie - Gelassenheit in stressigen Situationen Requirements - Einen Breitbandanschluss (DSL, VDSL oder Kabelanschluss) - Eine Internetverbindung mit einer Geschwindigkeit von 16 Mbit/s im Downstream und 1 Mbit/s im Upstream (in einem gemeinsam genutzten Internet-Haushalt sollte die Leistung bitte deutlich schneller sein!) - Einen Computer, der direkt über einen Router an das Internet angeschlossen ist. Dieser muss NAT (Network Address Translation) unterstützen, über eine Firewall-Komponente verfügen und im Heimnetz idealerweise mit IPv4 angebunden sein. - Einen ruhigen, abschließbaren Raum zum Arbeiten sowie einen ergonomischen Arbeitsplatz - Dein Wohnsitz muss sich in der Türkei befinden Benefits - Verdienst in Euro - Zusätzliche Bonuszahlungen - Mo - So zwischen 08:00 - 22:00 Uhr deutscher Zeit - Wochenstunden: 40 h - Bezahlte Schulung - Private Krankenversicherung