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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Customer Service Associate
Location
CST (UTC-6)
Posted
75 days ago
Salary
$16 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Associate
NTT DATA Services
Role Description We are currently seeking a Customer Service Associate to join our team. - Previous insurance industry experience that required knowledge of life insurance and annuity policies. - Handled calls from members inquiring about payments, policy information, or claims. - Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction and striving to meet service standards. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Qualifications - 6 Months experience in an office environment. - 6 Months experience using a computer with Microsoft Windows PC applications. - 6 Months of Work from home environment. - High school diploma or GED. - 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. - 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Requirements - New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - Must pass drug screen. - Must pass a background check with education check and employment verification check. - Required schedule availability for this position is Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits. Company Description NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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