Overview As a Principal Site Reliability Engineer you will lead curial initiatives in the team responsible for durable, high-quality handling of high severity, customer impacting, incidents across Microsoft M365 Substrate Core services. As our systems continue to expand in scope and complexity, this role ensures incidents are handled consistently, predictably, and with clear ownership, minimizing customer impact while accelerating recovery and organizational learning. This role combines leadership in the reliability domain, incident command, and operational governance, working in close partnership with Incident Managers (IMs), Service Owners, and executive stakeholders. You will set standards for how Substrate responds to its most severe outages and drive the evolution of incident handling and escalation practices across all production rings and public/sovereign clouds. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Own execution quality for Substrate high severity incidents, ensuring clear command, decisive leadership, and forward momentum during high impact events. - Act as the senior incident leader or sponsor for long running, high stakes, or cross service incidents, ensuring alignment on impact, risk, and recovery priorities. - Partner closely with Incident Managers, Subject Matter Experts, and service leaders to ensure effective diagnosis, escalation, and mitigation when ownership is unclear or action is blocked - Ensure high quality post incident reviews and drive accountability for repair items that reduce recurrence and systemic risk. Ensure consistent application of severity and priority models, outage declaration criteria, and executive escalation paths. - Coach and help develop a team of Site Reliability Engineers serving as incident responders. - Build a culture of calm execution, accountability, psychological safety, and continuous learning during and after incidents. - Help hire and grow senior talent capable of operating as trusted leaders in high pressure, executive visible situations. - Serve as a trusted advisor to engineering leaders and executives on live site risk, readiness, and incident response maturity. - Communicate clearly and credibly with senior leadership during customer impacting events. Qualifications Required Qualifications: - Doctorate Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration - OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration - OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration - OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - Doctorate Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration - OR Master's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, or systems administration - OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years technical experience in software engineering, network engineering, or systems administration - OR equivalent experience. - 7+ years technical experience working with large-scale cloud or distributed systems. - Experience building or scaling incident response programs at organizational or enterprise scope. - Background in SRE, production engineering, or platform reliability roles. - Track record of reducing customer impact through improved incident handling, tooling, or prevention. - Experience operating in follow the sun or globally distributed incident response models. - Proven experience leading teams through high severity production incidents in large, distributed systems. - Proficient understanding of incident management, reliability engineering, and live site operations at scale. - Ability to drive clarity, accountability, and results in ambiguous, time critical situations. #R&R #Foundation #M365Core Site Reliability Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Construction Engineer reports directly to the Senior Manager. They will be responsible for all aspects of completing the delivery of new telecommunications networks multiple locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects. The Main Responsibilities - Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials. - Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance. - Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules. - Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities. - Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders. - Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects. What We Look For in a Candidate - Knowledge base full of OSP & ISP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards). - Experience with civil engineering and construction for site development. - Personal experience in the full life cycle of OSP, ISP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing). - Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs. - Positive and professional attitude. - Experience in strategic customer relationship management. - Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects. - Strong general business acumen. - Exceptional organizational, prioritization and written/verbal communication skills. - Proven creative problem solver. - Experience in OSP & ISP operations, administration, and maintenance.  - The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure `#LI-Remote What to Expect Next Requisition #: 341478 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Senior Construction Engineer reports directly to the Manager of Engineering. They will be responsible for all aspects of completing the delivery of new telecommunications networks multiple locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects. The Main Responsibilities - Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials. - Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance. - Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules. - Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities. - Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders. - Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects. What We Look For in a Candidate - Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as: - A knowledge base full of ISP Engineering standards and practices along with all forms of Inside Plant (ISP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards). - Experience with civil engineering and construction for site development. - Personal experience in the full life cycle of ISP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing). - Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs. - Positive and professional attitude. - Experience in strategic customer relationship management. - Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects. - Strong general business acumen. - Exceptional organizational, prioritization and written/verbal communication skills. - Proven creative problem solver. - Experience in OSP operations, administration, and maintenance.  - The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote #CNP Requisition #: 341726 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Title: Quality Assurance Engineer Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for release cycles, sprint deadlines, and testing windows) About the Role: Our client is seeking a QA Tester / Quality Assurance Engineer to design and execute test plans, identify defects, and ensure software applications meet functional and performance requirements before release. This role combines manual and automated testing, documentation, and collaboration with developers and product teams to safeguard product quality. Responsibilities: Test Planning & Design: - Develop comprehensive test plans, test cases, and acceptance criteria. - Collaborate with product managers and developers to understand requirements and user stories. - Define test coverage for features, integrations, and regression. Manual Testing: - Execute functional, regression, UI/UX, cross-browser, and cross-device testing. - Log bugs in Jira, Azure DevOps, or similar tools with clear reproduction steps. - Verify bug fixes and retest impacted areas. Automated Testing: - Build and maintain automated test scripts with tools like Selenium, Cypress, or Playwright. - Integrate automated tests into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI). - Monitor and troubleshoot test automation failures. Performance & Security Testing: - Conduct load/stress testing with JMeter or Locust. - Support security vulnerability scans and penetration test remediation. Documentation & Reporting: - Maintain updated documentation of test plans, cases, and results. - Provide detailed reports on test execution, defect trends, and quality metrics. - Track quality KPIs (defect density, test coverage, pass/fail ratios). Collaboration: - Work closely with developers to reproduce, isolate, and resolve defects. - Participate in sprint ceremonies and advocate for quality in Agile workflows. - Provide feedback on product design for usability and testability. What Makes You a Perfect Fit: - Detail-oriented and relentless in uncovering issues. - Strong communicator who documents clearly for both technical and non-technical stakeholders. - Comfortable balancing speed of delivery with thorough quality coverage. - Proactive problem solver who anticipates edge cases and risks. Required Experience & Skills (Minimum): - 2+ years QA or software testing experience. - Proficiency with test management and bug-tracking tools (Jira, TestRail, Zephyr). - Familiarity with test automation frameworks (Selenium, Cypress, Playwright). - Strong understanding of SDLC and Agile methodologies. Ideal Experience & Skills: - Industry experience in SaaS, finance, healthcare, or enterprise software. - Familiarity with API testing tools (Postman, RestAssured). - Exposure to security testing or compliance-heavy environments. - Experience integrating QA into CI/CD pipelines. What Does a Typical Day Look Like? A QA Tester’s day revolves around validating functionality and preventing defects from reaching production. You will: - Start by reviewing requirements and user stories to design or refine test cases. - Execute manual and automated tests on new features and bug fixes. - Log defects with detailed notes for developers, collaborating on reproduction. - Participate in daily standups, providing quality updates on ongoing sprints. - Review regression test results after each build or deployment. - Update test documentation and report quality metrics to leadership. In essence: you are the last line of defense before release, ensuring products meet quality standards and deliver a reliable user experience. Key Metrics for Success (KPIs): - Defect detection rate before production release. - Regression test coverage percentage. - Time-to-resolution of logged bugs. - % of releases deployed without critical/severe defects. - Positive stakeholder confidence in product quality. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., design a test plan or execute a sample bug test case) - Client Interview with QA/Engineering Leadership - Offer & Background Verification