Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes. - Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering. - Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability. - Coordinating the onboarding phase which includes the Consolidated Assessment Week Delivery. - Remediate proactive recommendations for the specified workloads identified - Plan and implement both a Workload-Specific Service Improvement Plan and a Customer Success Plan - Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts. - Monitoring & Observability: Collaborate with relevant resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities. - Cross-Team Leadership: Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our internal partners. - Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across various teams including CSS. - Work with internal teams to request, augment with KnowMe, and share RCAs to customer Qualifications Required/minimum qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field - 4+ years experience in technical projects and specifically in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - Proven experience in Cloud Solutions Architecture or Mission Critical Support for enterprise customers. - Technical Expertise: - Deep knowledge of Azure infrastructure services (Compute, Storage, Networking), Container services (such as Azure Kubernetes Service) and Platform-as-a-Service (PaaS) offerings. - Strong troubleshooting skills across distributed systems and mission-critical workloads. - Familiarity with performance optimization, high availability, and disaster recovery strategies. - Customer Engagement - Demonstrated ability to manage high-severity incidents and provide rapid mitigation strategies. - Experience working with financial services customers or other highly regulated industries. - Communication & Collaboration - Excellent verbal and written communication skills for executive-level updates and technical deep dives. - Ability to collaborate across engineering, product groups, and global support teams. - Advanced Technical Skills - Expertise in virtualization, VM performance tuning, and cache optimization. - Knowledge of observability tools, telemetry, and proactive monitoring solutions. - Site reliability / operational troubleshooting experience for large infrastructure as a service or infrastructure environments. - Industry Experience - Prior experience supporting large-scale financial platforms (e.g., trading systems, risk management platforms). - Familiarity with regulatory compliance and data security standards in financial services. - Leadership & Influence - Ability to lead operational reviews, drive post-incident analysis, and influence engineering roadmaps. - Experience in stakeholder management across global time zones. - Certification - Microsoft Certified: Azure Solutions Architect Expert, ITIL or similar certification for service management. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Req ID: 366829 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Palo Alto Prisma Cloud Security Engineering to join our team in Austin, Texas (US-TX), United States (US). Role Responsibilities: Cloud Security Engineering & Operations: - Deploy, configure, and manage Palo Alto Prisma Cloud for cloud workload protection, CSPM, CIEM, container security, and serverless security. - Integrate and optimize Palo Alto Cortex XDR/XSOAR for threat detection, response automation, and incident investigation. - Manage and maintain firewall policies, device groups, and templates using Palo Alto Panorama. - Support hybrid and multi-cloud security architectures for customers. - Conduct configuration reviews, health checks, and periodic audits of cloud security controls. Compliance, Governance & Risk Management - Ensure alignment with client security requirements, NIST, FedRAMP, CIS Benchmarks, and state-specific regulatory controls. - Implement continuous compliance monitoring using Prisma Cloud and cloud-native tools. - Develop documentation, security policies, runbooks, and architecture diagrams. Incident Response & Threat Management: - Use Cortex to analyze alerts, triage incidents, and provide forensic investigation support. - Recommend and implement automation playbooks to improve SOC efficiency. - Work with state cybersecurity teams to provide root-cause analysis and threat mitigation strategies. Customer & Stakeholder Support: - Serve as a technical advisor to state government agencies participating in the Public Cloud Manager service. - Provide guidance on cloud security best practices, onboarding, and integration of Palo Alto solutions. - Collaborate with cross-functional DIR teams, vendors, cloud providers, and compliance personnel. Required Skills & Qualifications: Technical Skills Expert-level experience with Palo Alto Prisma Cloud: CSPM, CWPP, CIEM, container & serverless securityPolicy management and remediation workflows Hands-on experience with Palo Alto CortexCortex XDR, XSOAR automation, incident responseSOC integration and threat hunting Advanced proficiency with Palo Alto PanoramaCentralized firewall managementPolicy creation, NAT, security profiles, logging & reportingStrong understanding of AWS, Azure, and/or GCP cloud architectures.Expertise in network security: firewalls, IPS/IDS, VPNs, segmentation.Familiarity with Terraform, CloudFormation, or other IaC tools (preferred).Experience with SIEM platforms (Splunk, Sentinel, etc.) and log analytics. Compliance & GovernanceWorking knowledge of:NIST 800-53 / NIST CSFCIS Controls / BenchmarksState RAMP security standards (DIR, TAC 202)Experience performing security assessments and cloud compliance reviews. Soft Skills: Strong communication and documentation skills. Ability to manage competing priorities in a multi-agency environment. Problem-solving and analytical-thinking skills. Experience working in regulated government or public-sector environments. Preferred Qualifications: Palo Alto certifications: PCNSA, PCNSE, PCCET, Prisma Cloud Certified Engineer Cloud certifications: AWS Solutions Architect, Azure Security Engineer, Google Professional Cloud Security Engineer Experience supporting State government cloud programs. Previous involvement in managed services or cloud operations contracts. Education & Experience: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or equivalent experience.5+ years of hands-on cloud security or network security engineering experience.3+ years working specifically with Palo Alto Networks platforms. Position Type Full-time, contract/consulting for client Public Cloud Manager program Must pass FBI CJIS background requirements Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $116,000 - $165,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

This is a remote position. Cloud Architect Overview We are seeking a Cloud Architect to design and lead scalable, secure, and high-performing cloud solutions that support AI-driven applications, data platforms, and client-facing systems. This role will be responsible for defining architecture across AWS and Azure, enabling advanced analytics and AI capabilities, and ensuring seamless integration with tools such as Tableau, Power BI, and DealCloud CRM. This is a strategic, hands-on role ideal for someone who can architect, guide, and influence modern cloud environments in a fast-evolving AI-focused organization. Key Responsibilities - Design and implement cloud architecture solutions across AWS and Azure environments - Define best practices for scalability, performance, security, and cost optimization - Architect infrastructure to support AI/ML workloads, data pipelines, and analytics platforms - Lead the design of data platforms, including data lakes, warehouses, and integration layers - Ensure seamless integration with BI tools (Tableau, Power BI) and CRM platforms such as DealCloud - Establish cloud governance frameworks, including security, compliance, and access controls - Collaborate with engineering, data, and DevOps teams to ensure alignment with architectural standards - Guide implementation of CI/CD pipelines, infrastructure as code (IaC), and automation strategies - Evaluate and recommend cloud services, tools, and technologies to support business needs - Provide technical leadership and mentorship to development and engineering teams Requirements Required Qualifications - 8+ years of experience in cloud architecture, infrastructure, or solution architecture roles - Strong hands-on experience with AWS and/or Microsoft Azure - Experience designing enterprise-scale cloud solutions and distributed systems - Strong understanding of networking, security, and cloud infrastructure principles - Experience supporting data platforms, analytics, and ETL/ELT pipelines - Experience with infrastructure as code (e.g., Terraform, CloudFormation, ARM templates) - Familiarity with CI/CD tools and DevOps practices - Strong communication skills and ability to work with cross-functional teams Key Traits for Success - Strategic thinker with strong technical depth - Ability to balance architecture design with hands-on execution - Strong collaboration and leadership skills - Proactive problem-solving mindset - Comfortable operating in a fast-paced, AI-driven environment

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Cloud Solutions Architect Information Services Division (ISD) Job Location: Address: 150 N. 18th Ave. Phoenix, AZ 85007 Posting Details: Must Reside in Arizona. Salary: $110,000 - $120,000 Grade: 31 FLSA Status: Exempt Closing Date: Open Until Filled This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. Job Summary: Reporting to the Applications Deputy Assistant Director, the Cloud Solutions Architect is responsible for managing the front-end platform architecture within the organization, including integration and continuous deployment, implementing best practices for system optimization and system security, setting standards for monitoring application behavior in the real world, troubleshooting system failures, and preventing recurrence. Major duties and responsibilities include, but are not limited to: • Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations). • Develop and organize cloud systems, with a focus on enabling machine learning and artificial intelligence capabilities, and will regularly evaluate cloud applications, hardware, and software. • Analyze, manage, and monitor cloud-based services and applications to ensure high availability, optimal performance, and security. Troubleshoot system failure and prevent recurrence. • Implement security best practices, such as identity management, encryption, and firewalls, to protect cloud resources. • Perform cloud capacity planning. Develop cloud policies and define governance frameworks for the operation and management of cloud services. Knowledge, Skills & Abilities (KSAs): Knowledge: • Cloud computing technologies and current computing trends • Technical expertise in the Azure cloud platform, IaC, and security compliance • Application architecture • Automation and orchestration • Governance • I&O (input and output) • Integration architecture • IT Service Management/IT Operations Management • Strategic Cost and Resource Management • Security • Vendor management Skills: • Thought leadership and change agency • Communication and collaboration, and delegation • Cloud Solutions, and Cloud Identity Management • Management of resources and budget for assigned area • Establishment of guidelines and policies Abilities: • Works under minimal supervision • Collaborate, empower and connect with a variety of other architecture roles in the organization • Lead cultural change for cloud adoption including developing and coordinating cloud architecture • Develop a cloud strategy and coordinate the adaptation process Qualifications: Minimum: • 5+ years of experience in Cloud Solutions including Architecture, developing and deploying Applications and Platforms to the Public Cloud. Preferred: • Current certification in one of the following Public Cloud Architectures: - AWS Certified Solutions Architect- Google Certified Professional Cloud Architect- Azure Solutions Architect. Excellent knowledge of cloud computing technologies and current computing trends. Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners. Effective Presentation skills, present to IT managers and C-level execs. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.