• Execute and maintain firm-approved operational processes across all offices. • Ensure compliance with firm standards, policies, and procedures in all day-to-day administrative operations. • Ensure all firm policies and procedures are documented and organized into a usable format for the teams. • Coordinate closely with Managing Attorneys (MAs) and Operations Leadership to ensure smooth execution of firm initiatives. • Monitor, drive and report on operational performance, including attorney utilization, billable hours, client hiring goals/performance, and caseload allocation. • Identify operational obstacles and work collaboratively cross-functionally to implement timely, practical solutions within existing frameworks. • In conjunction with firm leadership, develop and implement expansion project plan templates, cross collaborating with relevant departments for timely opening of expansion sites. • Drive and optimize firm productivity by ensuring consistent adherence to timekeeping, billing, and client service expectations. • Track and report on key performance metrics, including utilization rates, billable-hour targets, caseload allocation, and client hiring. • Support MA practice teams in achieving financial and performance goals through mentorship, strategic planning, workload balancing, and administrative follow-through. • Reinforce accountability and transparency through regular communication and performance monitoring. • Ensuring & encouraging the deployment of operational structure to optimize on-ramp billers to meet billable goals set by the firm. • Develop and implement performance expectations for new locations. • Provide administrative oversight to ensure efficient case management, scheduling, and workflow execution. • Coordinate staffing and resource allocation across multiple offices to optimize performance and client service. • Serve as the operational link between attorneys, staff, and leadership to ensure alignment and continuity. • Maintain a culture of proactive communication and responsiveness that supports both internal teams and client needs. • Partner with Managing Attorneys to manage and resolve client service concerns from an operational perspective, ensuring issues are addressed efficiently and in alignment with firm standards. • Support firm billing processes by ensuring timely and accurate time entry, invoicing, and compliance with billing procedures. • Collaborate with Finance and Leadership on tracking revenue metrics (billable hour attainment), client hire goals, and budget adherence. • Provide reporting and insights to support the evaluation of financial and operational performance at the practice level. • Lead and mentor practice administrators, practice-level operations, paralegal managers , and support staff, fostering a culture of accountability, collaboration, and excellence. • Set clear performance expectations and ensure team alignment with firm values and goals. • Support professional growth through training, feedback, and consistent leadership presence. • Ensure all administrative and legal teams properly utilize firm-approved systems for timekeeping, case management, and reporting. • Monitor system usage for accuracy and compliance, addressing issues promptly. • Collaborate with internal teams to maintain consistent, efficient technology use that enhances firm productivity.

• Serve as subject matter expert on federal award terms (contract and cooperative agreement) for review, drafting, and modification of all types of agreements related to federally funded projects as well as teaming, consulting, sponsored research, clinical site, vendor, and other services-related agreements, using corporate templates as appropriate under the circumstances. • Engage with capture and proposal teams supporting proposal development and pre-award negotiations: review and analyze RFP/RFA terms and conditions, participate in risk assessments, and assist the pre-award team in representing Rho’s interests during contract and cost/price negotiation. • Provide post-award support and expertise to internal teams by negotiating modifications; interpreting, educating, and advising internal teams regarding award requirements; attending Government customer and internal program/project meetings; and identifying and helping to successfully resolve issues or changes that may arise during project performance. • Liaise with Government contracting and grant administration staff for post-award authorization requests, modifications, reporting, and compliance activities. • Collaborate with internal and external subject matter experts to resolve issues affecting company compliance, satisfaction of award requirements, and Rho and customer objectives. • Build and maintain effective and collaborative working relationships with internal and external customers in support of Rho’s business objectives. • Maintain knowledge of the Federal Acquisition Regulations (FAR), contracting methods, and contract terms and conditions and regularly advise management of contractual rights and obligations, escalating complex risks appropriately. • Maintain knowledge of federal cooperative agreement terms and conditions, particularly those contained in the NIH Grants Policy Statement. • Manage and document contract close-out activities and deliverables in compliance with contract clauses and applicable regulations.

• Administration and configuration of Google Workspace and related services, including Gmail, Drive, Calendar, Meet, GAM, Vault and third-party integrations. • Implement security best practices, including access control, data loss prevention, and encryption policies within Google Workspace. • Ensure compliance with organizational policies and legal requirements, including GDPR and other relevant data protection regulations. • Proactively monitor system health, performance, and capacity. • Lead troubleshooting efforts for complex technical issues across Google Workspace and third-party integrations. • Collaborate with internal teams and vendors to ensure timely closure of requests. • Provide training and guidance to end-users and IT staff on effective use of Google Workspace and collaboration tools. • Continuously optimize Google Workspace usage, identifying opportunities to improve productivity and collaboration. • Develop and maintain detailed reporting on collaboration tool usage, system performance, and license management.

• Assisting the internal team with new business, case design, renewals and ongoing customer service. • Familiarizing and utilizing internal and external technology, carrier and enrollment portals. • Assisting with enrollment portal set up. • Assisting with agent and client training. • Being able to learn products, insurance carriers and internal processes. • Being available to step in and take ownership of a task at hand. • Responding to agent and client inquiries regarding all aspects of their group coverage. • Participating in continuous training and enhance personal industry product knowledge to effectively communicate and build credibility with agents & clients