• Assisting the internal team with new business, case design, renewals and ongoing customer service. • Familiarizing and utilizing internal and external technology, carrier and enrollment portals. • Assisting with enrollment portal set up. • Assisting with agent and client training. • Being able to learn products, insurance carriers and internal processes. • Being available to step in and take ownership of a task at hand. • Responding to agent and client inquiries regarding all aspects of their group coverage. • Participating in continuous training and enhance personal industry product knowledge to effectively communicate and build credibility with agents & clients

• Teach graduate-level courses in the MS in Healthcare Administration program (online and/or residency formats, as assigned) • Maintain instructional excellence aligned with course objectives, accreditation standards, and program outcomes • Engage in curriculum development, assessment, and continuous program improvement • Provide academic advising and mentorship to graduate students • Participate in faculty meetings, program initiatives, and university service activities • Collaborate with program leadership to support student success, retention, and professional preparation • Perform other duties as determined by the Dean

• Provide pre-award proposal support, including review of solicitation requirements, preparation of agreement documentation, coordination with proposal, legal, and program teams. • Negotiate, execute, and administer post-award agreements, including drafting, issuing, modifying, and managing agreements in accordance with all contractual, regulatory, and organizational standards. • Perform and lead negotiations, including aspects related to pricing, terms and conditions, flow downs, and risk mitigation, exercising independent judgement and determining when escalation is necessary. • Advise internal stakeholders on contractual and compliance matters, exercise independent judgement in identifying risks, recommending solutions, and determining when escalation is necessary. • Act as a bridge between pre-award and post-award activities, ensuring continuity, accuracy, and alignment throughout the agreement lifecycle. • Work collaboratively with finance, legal, and program staff to ensure integrated and compliant outcomes. • Serve as a subject matter expert to staff during the preparation, monitoring, and administration of agreements, and assist with proposal documentation related to partners, including consultants, subcontractors, and subrecipients. • Support client services and program offices by providing guidance for the development of well-defined statements of work. • Excel in work prioritization and time management to meet the demands of a fast-paced environment. The ideal candidate will value the significance of their contributions to both the program office and the expectations of external clients. • Advance supplier diversity and Federal expectations for set-aside subcontracting. • Administer the SBA’s eSRS.gov reporting system and FFATA reporting to FSRS.gov. • Contribute to the design, testing, and refinement of procurement and subcontracting processes as the organization implements a new ERP system. • Provide subject matter input regarding system workflows, data elements, controls, and reporting requirements, focusing on flexibility, usability, and scalability. • Adapt to changing policies, systems, and organizational structures, and support change management initiatives across teams.

• Assess existing Jira and Confluence instances across multiple teams and products • Standardize workflows, dashboards, reporting, and usage practices across instances • Configure and maintain projects, permissions, and integrations within Jira and Confluence • Work with stakeholders to gather requirements and communicate proposed improvements • Implement standardization plans and ensure consistent adoption across teams • Automate metrics, reporting, and dashboards to streamline monitoring and analysis • Document processes, best practices, and guidelines for ongoing use and training • Support ongoing maintenance, troubleshooting, and optimization of Atlassian tools