• Deploy, configure, and maintain services and applications within AWS • Manage cloud maintenance activities including upgrades, patches, backups, and resource configuration across AWS environments • Administer data standards to ensure compliance with regulatory requirements • Develop and maintain processes for Business Continuity Planning (BCP), Disaster Recovery (DR), and High Availability (HA) in coordination with IT Operations and Development teams • Provide diagnostic support for hardware, networks, and software in cloud-based environments • Create and maintain Standard Operating Procedures (SOPs) for multi-cloud infrastructure • Collaborate with IT R&D and IT Operations teams to enhance cross-functional communication and improve operational efficiency • Implement process improvements to optimize AWS & Azure cloud environments • Obtain and maintain relevant certifications to stay current with evolving technologies • Maintain consistency in approach/standards across cloud environments • Participate in after-hours and on-call support rotations

• Provide management, configuration, and administration of SPLUNK infrastructure • Monitor and support SPLUNK environment's performance • Configure servers and modify host/agent files • Ensure compliance with DISA STIGs and DoD regulations

• Maintain an accurate, dynamic inventory of all physical sites (offices, studios, warehouses, and partner facilities). • Track capacity, utilization, and occupancy to ensure alignment with workforce and production forecasts. • Lead site expansion, consolidation, and relocation projects with clear financial models and ROI justification. • Create and manage a global facilities performance dashboard integrating utilization, cost, and efficiency data. • Audit global administrative and facilities processes to identify inefficiencies, redundancies, and risks. • Design and roll out standard operating procedures (SOPs) for site operations, logistics, and admin workflows. • Implement automation and digital tools for data capture, asset tracking, and reporting. • Introduce a continuous improvement framework to drive measurable performance gains and cost reductions. • Oversee shipping, asset movement, and customs compliance across all geographies. • Lead hardware and asset reconciliation programs to ensure data accuracy and accountability. • Standardize asset tagging, lifecycle management, and disposal processes. • Optimize logistics and vendor networks to reduce costs and improve delivery times. • Build and oversee a centralized global vendor management system that tracks all administrative, logistics, and facilities partners. • Develop and enforce a Vendor Evaluation Process including: - Pre-qualification and onboarding based on financial stability, service capability, and compliance. - Quarterly and annual performance reviews using defined KPIs and SLAs (cost, quality, responsiveness, sustainability). - Vendor scorecards to rank partners on performance and value contribution. - Continuous improvement feedback loops to drive higher standards and accountability. • Lead vendor consolidation and cost optimization initiatives, negotiating master service agreements and preferred pricing. • Collaborate with Finance and Legal to ensure contract compliance and procurement governance globally. • Own and manage the global facilities and administration budget, identifying cost efficiencies without sacrificing quality or service levels. • Drive measurable cost savings through vendor rationalization, lease negotiations, and process efficiencies. • Implement a cost-per-utilization-hour framework across lines of business and sites to assess real performance and ROI. • Partner with FP&A to forecast, track, and report administrative expenditures against budget. • Partner with Studio Operations, IT, Finance, and People Ops to align space, hardware, and logistics needs with business goals. • Act as the central point of coordination between regional facilities leads and global operations leadership. • Support sustainability initiatives across all facilities and logistics channels.

• support the day-to-day operations of Rezilient Health’s provider practice • ensure physicians, nurse practitioners, and physician assistants are operationally supported in providing safe, high-quality patient care • responsible for provider schedules, licensure and credentialing, adherence to compliance and quality initiatives, continuing education coordination, and overall provider administrative management • work collaboratively with clinical and administrative teams to achieve organizational goals and deliver excellent patient experiences • assist the CMO and Head of Clinical Operations in managing day-to-day operations • serve as the primary liaison between providers, staff, and leadership • lead in the continued development and enhancement of onboarding programs for new and incoming providers • support development and execution of provider policies, procedures, and onboarding programs • evaluate and monitor KPI progress and identify and report provider coaching opportunities • develop and optimize provider standard operating procedures and processes • ensure timely provider licensure, certification, and credentialing across all required entities • maintain current knowledge of industry regulations and implement policy/procedure updates as required • track and report on clinical outcomes, patient satisfaction, and provider performance metrics • partner with finance teams to monitor practice budgets, expenses, and revenue targets • provide direct supervision, coaching, and performance feedback to CMO, MD, and Head of Clinical Operations • foster a positive, patient-centered culture that promotes teamwork and accountability • lead staff meetings and maintain open lines of communication across the practice