Job Title: Customer Sales Representative - HVAC & Plumbing Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding. #LI-AG1

Job Title: Customer Sales Representative - HVAC & Plumbing Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding. #LI-AG1

ROLE SUMMARY We are looking for driven, motivated individuals who are ready to make a real difference in people's lives. As a Remote Sales Agent, you will connect with clients across Manitoba through virtual consultations, guide them through their options, and help them secure the protection their families deserve. No prior experience is required — we will provide you with everything you need to succeed. KEY RESPONSIBILITIES • Conduct virtual client consultations via Zoom • Perform comprehensive needs assessments to understand each client's unique situation • Guide clients through enrollment and application processes • Maintain accurate client records within the company CRM system • Respond promptly and professionally to client inquiries • Participate in ongoing training sessions, team meetings, and coaching calls • Continuously develop product knowledge and sales skills through company-provided resources • Build and maintain long-term relationships with clients through exceptional service WHAT WE ARE LOOKING FOR • A self-starter mentality with a strong internal drive to succeed • Excellent verbal and written communication skills • Hardworking and dependable with a commitment to showing up every day • Ability to manage your own time and stay accountable in a remote work environment • A genuine desire to help people and make a positive impact in your community • Reliable high-speed internet connection and a professional home workspace NICE TO HAVE • Experience in a client-facing, service-oriented, or people-focused role (any industry welcome) • Comfort with video conferencing tools such as Zoom • A growth mindset and eagerness to learn TRAINING, MENTORSHIP & REWARDS We provide industry-leading online training, daily mentorship, and ongoing coaching at no cost to you. We are invested in your growth from day one and reward the effort and dedication you bring to the role.

Sales Specialist Description - Job Summary • This role is responsible for leveraging deep product knowledge to nurture growth opportunities in collaboration with account managers while building strong client relationships. The role provides accurate sales forecasts and participates in strategic planning to improve sales processes. The role delivers compelling sales presentations, ensures compliance, and shares expertise and best practices with the junior team members. Responsibilities • Possesses in-depth knowledge of the organization's products or services, including technical details, features, benefits, and competitive advantages. • Builds strong relationships with key client stakeholders to understand their needs, challenges, and business goals to offer tailored solutions. • Develops and implements sales strategies to meet and exceed targets driving revenue growth. • Utilizes specialized knowledge to identify new customer value opportunities and expand existing ones in collaboration with account managers. • Identifies opportunities to streamline and improve the sales process to enhance efficiency and effectiveness. • Provides accurate sales forecasts to assist in resource allocation and business planning. • Delivers persuasive and effective sales presentations to potential clients, showcasing how the organization's offerings can solve specific problems and add value to their business. • Shares expertise and best practices with junior team members, providing guidance and mentorship to help them achieve their sales goals. • Ensures that all sales activities adhere to industry regulations and organization policies. • Stays current with and promotes the use of sales technologies, tools, and software that can enhance the sales process. Education & Experience Recommended • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 10+ years of work experience, preferably in technical selling, consultative selling, account management, or a related field. Preferred Certifications NA Knowledge & Skills • Balancing (Ledger/Billing) • Business Development • Business To Business • Customer Relationship Management • Demonstration Skills • Enterprise Sales • Marketing • Merchandising • Outbound Calls • Presales • Product Demonstration • Product Knowledge • Sales Engineering • Sales Process • Sales Prospecting • Selling Techniques • Solution Selling • Technical Sales • Value Propositions • Wireless Sales Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts large functions and leads large, cross-division functional teams or projects. Complexity • Provides highly innovative solutions to complex problems within established policy. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. Compensation and Benefits The on-target earnings (OTE) range for this role is $213,000 to $251,000 CAD annually with a 60%/40% (salary/incentive) mix. Pay within this range will be based on the review of experience, skills, and internal equity. As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans. Equal Opportunity Employer: HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job Posting Expiration Date: 3/13/2026 Job - Sales Schedule - Full time Shift - No Shift premium (Canada) Travel - 50% Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"