Role Description We are seeking a well-rounded RCM Generalist with strong exposure across the back-end of the revenue cycle, including claims, denials, accounts receivable, and payment workflows. This role is ideal for someone who understands the full claims lifecycle and can flex across multiple functions—supporting denials resolution, A/R follow-ups, and payment reconciliation as needed. Key Responsibilities - Manage and support multiple areas of the back-end RCM workflow, including: - Claims follow-up - Denials review and basic appeals support - A/R management - Payment reconciliation - Investigate and resolve claim discrepancies and underpayments - Follow up with payers on outstanding or problematic claims - Assist in identifying denial trends and root causes - Maintain accurate documentation across all claim activity - Collaborate with internal teams to ensure smooth claim resolution - Support process improvements across billing and collections workflows Qualifications - 3+ years of experience in U.S. healthcare RCM - Hands-on experience across at least 2–3 of the following areas: - Denials management - Claims follow-up - Accounts receivable - Payment posting or reconciliation - Strong understanding of: - EOBs / ERAs - Insurance workflows - Claim lifecycle (submission → adjudication → payment) - Ability to work cross-functionally (not siloed in front-end only) - Excellent English communication skills Nice-to-Have - Experience with Candid - Exposure to both denials and A/R workflows - Experience working with multiple payer systems

• Conduct lead generation by sourcing urgent care providers • Identify key contacts such as owners and clinic managers • Add and update leads in the designated spreadsheet • Maintain an organized and accurate lead database • Follow the provided format and process for consistent data entry

Purpose McLarens is searching for a General Adjuster working in a designated region with the ability to travel, as needed, to resolve various types of losses. This role’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative, and loss establishment perspective. The General Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter. Key Accountabilities - Receive and review claim intake daily. - Contact insurer, broker, and claimant to arrange appointment for first meeting. - Visit insured/risk to investigate cause, circumstances, extent of loss, and damage. - Review policy coverage and raise questions with insurers, where appropriate, and recommend resolutions. - Consult with construction contractors, engineers, and other experts for the purpose of determining damages. - Timely reporting to clients with clear and comprehensive content. - Formulate technically precise correspondence specific to Reservation of Rights, Declination of Coverage, and Denial of Liability. - Communicate effectively with policyholders, claimants, witnesses, independent and field adjusters. - Effectively manage claims and liaise with insured, insurer, broker, retained experts, etc. - Prepare scope of damage, loss measure, and costs schedule. - Coordinate cost agreements with insured and claimant. - Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings. - Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed. Experience and Qualifications - 3-5 years of commercial/residential property claims experience. - 4-year college degree. - Appropriate state adjuster license(s). - Regional claims experience. - Experience handling complex commercial losses preferred. - Established Broker/Carrier relationships. - Some experience with commercial and residential ISO policies to include manuscript interpretations. - Knowledge of Xactimate or other estimating platforms. - Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices. - Excellent negotiation and communication abilities, both verbal and written. - Strong interpersonal and analytical skills. - Ability to plan and prioritize. Essential Physical Requirements - Travel to inspection sites. (regularly) - Move about indoors and outdoors to conduct inspections. (regularly) - Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs. (frequently) - Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly) - May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly) - Transport objects weighing up to or exceeding 50 pounds. (regularly) - Transport, unfold, and extend OSHA approved ladder which may exceed 50 pounds. (frequently) - Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly) - Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly) - Handle paperwork and files. (regularly) Work Environment - May require working in outdoor weather conditions. (Occasionally) - May require working in stationary position. (Occasionally) Benefits - Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance - Health Saving/Flexible Spending - access to flexible spending and health savings accounts - Retirement - 401(k) program with company match - Pet Benefits - ensuring the well-being of your extended family. - Identity Theft Insurance - offering security and peace of mind. - Wellness Programs - supports financial, physical, and mental well-being. - Career Development - fostering growth and advancement in the workplace. - Community Day of Service/Float Holiday - our Day of Service promotes community involvement, and our personal float holiday can be used as desired. - Employee Discount Program - offers exclusive discounts and deals on a wide range of products and services. - Employee Assistance Program - designed to provide life balance support and counseling. The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

• Identify and evaluate potential leads to bolster sales initiatives • Conduct thorough research to identify potential leads across diverse channels, including cold calling • Qualify and assess leads against defined criteria to ensure high quality • Collaborate closely with the sales team to develop and execute effective lead generation strategies • Build, manage, and maintain an up-to-date lead database • Provide regular, detailed reports on lead generation activities and performance • Utilize tools such as Apollo, LinkedIn Sales Navigator, and other relevant platforms