• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys. • Design and launch an automated lifecycle campaign in ActiveCampaign that introduces new subscribers to premium features during their first 30 days. • Build a structured feedback aggregation system that transforms scattered inputs into a monthly insights report for Product and Leadership. • Recruit and manage a panel of 50–100 engaged users who participate in regular surveys, beta tests, and feature feedback sessions. • Audit and rebuild the help center and FAQ content to reduce ticket volume by 20%+ within 6 months. • Develop a response framework and brand voice guide for customer interactions across all social platforms. • Build a data-driven early warning system using Amplitude behavioral data to identify at-risk subscribers and trigger personalized re-engagement outreach. • Develop a proactive strategy to increase TrustPilot rating and review volume through systematic follow-up with satisfied customers.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Total Loss Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Total Loss and Insurance Repair requirements and timelines. The Total Loss Specialist 1 will processes Total Loss and Insurance Repair accounts and their functions in accordance to regulations, policies, procedures, service levels and quality requirements with responsibilities including, but not limited to, reviewing accounts identified as potential Total Loss or Insurance Repair, performing appropriate calculations for Total Loss and Insurance Repair funds, processing accounts into and closing Total Loss or Insurance Repair as well as reviewing and processing accounts appropriately based on verbal and written notifications of Total Loss or Insurance Repair. Communication requirements of a Total Loss Specialist 1 would include the capability to handle high volume calls which would consist of internal customers, external customers and vendors requiring support related to customer handling and the Insurance Claim process. Job Duties - Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures - Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements - Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure - Assist other departments as well as Total Loss and Insurance Repair vendors as needed - Other duties as assigned Education and Work Experience - High school diploma or equivalent. - One (1) year of experience in servicing center environment - Experience within auto finance industry preferred - Aptitude to evaluate and assess information and demonstrate sound business decision making ability - Basic math skills required to calculate overall company cost benefit analysis including Insurance claims - Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation - Ability to work in a production, goal, and quality based environment - Experience in Total Loss and/or Insurance Repair processes preferred - Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure preferred - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality - Adaptable to changes within a face paced environment #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 18.60 USD-$22.45

• Provides operational support for PDS 5-phase process implementation and system administration • Takes guidance from the PDS Transition Lead and can effectively translate high-level direction into actionable tasks • Assists with Capital Planning transitions and Relocation Project Management transitions • Functions as a reliable team member who helps maintain project timelines and quality standards • Generates process documentation, templates, and deliverables with feedback from the Transition Lead • Assists in documenting transition requirements, maintains workplan timelines, and tracks key activities and deliverables • Reviews, updates, generates PDS operational standards and conducts deep-dive analysis on account performance metrics • Provides administrative support for client communications and meeting coordination • Supports transformation analysis and application of best practice initiatives for existing clients across PDS, Capital Planning, and RPM service lines

Join Our Team at MTM Health! At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. Why MTM Health? - Make a meaningful difference every day. - Join a team that values your ideas and contributions. - Be part of a company that exceeds NCQA standards for customer service. - Enjoy a supportive environment with multilingual services available 24/7, 365 days a year. If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together! Position Title: Customer Care Representative Location: Remote Florida Hourly Rate: $14.00 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays. All you need for the Customer Care Representative role is: - Must currently reside in Florida - 1 year of Call Center experience - 6 months Customer Service experience - Basic typing/computer experience with excellent navigational skills - High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited - A quiet space within the home free of distractions including caretaking of any kind Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don’t talk about a better workplace – we make it happen. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. - Health, Dental and Vision Insurance - Life and Disability Insurance - 401(k) Retirement Plan with Company Match - FSA and HSA Savings Plans - Wellness Program with Incentives - Voluntary & Ancillary Plans Additional Perks - Pay on Demand - Paid Time Off and Holiday Pay - Birthday Holiday - Maternity/Paternity Leave - Continuing Education Reimbursement Program - MTM Perks Discount Program - Career Development Programs MTM Health is Proud to be an Equal Opportunity Employer MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.