Job Closed

This listing is no longer active.

SuperSummary logo
SuperSummary

In-depth study guides that help students, teachers, and all readers understand fiction, nonfiction, and poetry texts.

Customer Experience Manager

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

58 days ago

Salary

$40K - $50K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Customer Experience Manager

SuperSummary

• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys. • Design and launch an automated lifecycle campaign in ActiveCampaign that introduces new subscribers to premium features during their first 30 days. • Build a structured feedback aggregation system that transforms scattered inputs into a monthly insights report for Product and Leadership. • Recruit and manage a panel of 50–100 engaged users who participate in regular surveys, beta tests, and feature feedback sessions. • Audit and rebuild the help center and FAQ content to reduce ticket volume by 20%+ within 6 months. • Develop a response framework and brand voice guide for customer interactions across all social platforms. • Build a data-driven early warning system using Amplitude behavioral data to identify at-risk subscribers and trigger personalized re-engagement outreach. • Develop a proactive strategy to increase TrustPilot rating and review volume through systematic follow-up with satisfied customers.

Job Requirements

  • Excellent written and verbal English communication skills.
  • 3+ years of experience in customer experience, customer engagement, community management, or customer success at a B2C subscription or consumer product company.
  • Proven track record of building proactive customer engagement programs beyond reactive support.
  • Demonstrated ability to work cross-functionally with Product, Engineering, and Marketing teams in a remote environment.
  • Strong analytical skills with the ability to turn customer data into actionable insights.
  • Demonstrated experience leveraging AI tools to scale customer interactions.
  • Hands-on experience with CX tools such as FreshDesk, ActiveCampaign, Amplitude, and Airtable.
  • Experience designing and running customer surveys, NPS programs, and structured feedback collection.
  • Strong social media fluency with experience representing a brand voice across multiple platforms.
  • Experience managing customer panels, beta testing groups, or user research programs is a strong plus.
  • EdTech or content platform experience is a strong plus.

Benefits

  • Competitive salary, benefits, and vacation policy.
  • Workspace improvement stipend.
  • Professional development and learning stipend.

Related Job Pages

More Customer Support Jobs

Exeter Finance logo

Total Loss Specialist I

Exeter Finance

Exeter Finance LLC is an Equal Opportunity Employer.

Customer Support58 days ago
Full TimeRemoteTeam 1,001-5,000

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Total Loss Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Total Loss and Insurance Repair requirements and timelines. The Total Loss Specialist 1 will processes Total Loss and Insurance Repair accounts and their functions in accordance to regulations, policies, procedures, service levels and quality requirements with responsibilities including, but not limited to, reviewing accounts identified as potential Total Loss or Insurance Repair, performing appropriate calculations for Total Loss and Insurance Repair funds, processing accounts into and closing Total Loss or Insurance Repair as well as reviewing and processing accounts appropriately based on verbal and written notifications of Total Loss or Insurance Repair. Communication requirements of a Total Loss Specialist 1 would include the capability to handle high volume calls which would consist of internal customers, external customers and vendors requiring support related to customer handling and the Insurance Claim process. Job Duties - Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures - Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements - Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure - Assist other departments as well as Total Loss and Insurance Repair vendors as needed - Other duties as assigned Education and Work Experience - High school diploma or equivalent. - One (1) year of experience in servicing center environment - Experience within auto finance industry preferred - Aptitude to evaluate and assess information and demonstrate sound business decision making ability - Basic math skills required to calculate overall company cost benefit analysis including Insurance claims - Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation - Ability to work in a production, goal, and quality based environment - Experience in Total Loss and/or Insurance Repair processes preferred - Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure preferred - General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). - Established verbal and written communication skills. - Working knowledge of Microsoft Office Suite, including Excel and Word. - Ability to maintain confidentiality - Adaptable to changes within a face paced environment #LI-Remote Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 18.60 USD-$22.45

United States
$19 - $22 / hour
Job Closed
Full TimeRemoteTeam 10,001+H1B No Sponsor

• Provides operational support for PDS 5-phase process implementation and system administration • Takes guidance from the PDS Transition Lead and can effectively translate high-level direction into actionable tasks • Assists with Capital Planning transitions and Relocation Project Management transitions • Functions as a reliable team member who helps maintain project timelines and quality standards • Generates process documentation, templates, and deliverables with feedback from the Transition Lead • Assists in documenting transition requirements, maintains workplan timelines, and tracks key activities and deliverables • Reviews, updates, generates PDS operational standards and conducts deep-dive analysis on account performance metrics • Provides administrative support for client communications and meeting coordination • Supports transformation analysis and application of best practice initiatives for existing clients across PDS, Capital Planning, and RPM service lines

California + 2 moreAll locations: California | Illinois | Texas
$90K - $100K / year
Job Closed
MTM Transit logo

Customer Care Representative - WFH Florida

MTM Transit

MTM Health is Proud to be an Equal Opportunity Employer. We welcome diversity and value the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

Customer Support58 days ago
Full TimeRemoteTeam 1,001-5,000

Join Our Team at MTM Health! At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. Why MTM Health? - Make a meaningful difference every day. - Join a team that values your ideas and contributions. - Be part of a company that exceeds NCQA standards for customer service. - Enjoy a supportive environment with multilingual services available 24/7, 365 days a year. If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together! Position Title: Customer Care Representative Location: Remote Florida Hourly Rate: $14.00 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays. All you need for the Customer Care Representative role is: - Must currently reside in Florida - 1 year of Call Center experience - 6 months Customer Service experience - Basic typing/computer experience with excellent navigational skills - High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited - A quiet space within the home free of distractions including caretaking of any kind Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don’t talk about a better workplace – we make it happen. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. - Health, Dental and Vision Insurance - Life and Disability Insurance - 401(k) Retirement Plan with Company Match - FSA and HSA Savings Plans - Wellness Program with Incentives - Voluntary & Ancillary Plans Additional Perks - Pay on Demand - Paid Time Off and Holiday Pay - Birthday Holiday - Maternity/Paternity Leave - Continuing Education Reimbursement Program - MTM Perks Discount Program - Career Development Programs MTM Health is Proud to be an Equal Opportunity Employer MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

United States

Nutrition Support Dietitian - Remote

UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Customer Support58 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The primary role of the Nutrition Support Dietitian is to drive the nutrition care process in the assigned Optum Infusion Pharmacy (OIP) branch(s) and/or OIP Enteral Hub serving as the nutrition support resource, subject matter expert, and provider of clinical nutrition care for patients. This is a remote position, candidate would be expected to work 8:00am-5:00pm within the Chandler AZ time zone. Primary Responsibilities: - Serves as a nutrition support subject matter expert (SME) providing nutrition care for Optum patients referred for home enteral nutrition (EN) or parenteral nutrition (PN) - Leads the nutrition care process in the branch or hub; communicates and helps to educate outside healthcare providers/physicians/referral sources regarding nutritional needs of patients currently receiving, or potentially needing home PN or EN from OIP - Collaborates strategically with cross-functional teams to advance nutrition support practice in concert with business goals - Performs nutritional screening and assessment for patients receiving EN and/or PN therapy. Clinical nutrition support capabilities related to nutrition assessment include but are not limited to: - Diet history and recall - Estimation of nutrient intake - Calculation of nutritional requirements - Recommendation appropriate route to feed (oral, enteral, parenteral) - Evaluation and assessment of lab results related to the nutrition prescription - Assessment of drug-nutrient interactions - Recommendation for enteral or parenteral formula which may include: macronutrients and micronutrients such as electrolytes and trace elements in PN - Develops and implements a nutritional plan of care and shares with the interdisciplinary branch/hub team and prescriber/healthcare provider - Monitors the patient response to nutritional care on an ongoing basis, assisting with transitional feeding guidance as appropriate, documenting initial and ongoing electronic nutritional assessments in company EMR - Maintains a clinical understanding of the therapies and disease states serviced by OIP - Completes all mandatory company training by required due dates - Assists in cross functional training/PN or EN continuing education (CE) for pharmacy and nursing; along with onboarding and training of new Optum dietitians - Provides clinical sales support (occasionally) by conducting or attending in-services, CE programs or meetings with external customers as needed: may include referral sources, payors, nursing agencies, physicians, etc. - Works in conjunction with nutrition/clinical services leadership team to create, update, and implement processes to increase efficiency, accuracy, and safety of patient care services - Assists with reimbursement related activities related to securing home PN/EN coverage, ie. serving on the Medicare PN Approval group email - Assists leadership team with special projects, ie. ASPEN abstracts, clinical training, internal and external continuing education programs, annual review of nutrition protocols and standards of practice - Represents self in a professional and ethical manner at all times, complying with all applicable United Health Group/Optum Standards of Conduct - Maintains and develops professional competency through seminars, conferences, workshops and professional affiliations - Maintains confidentiality of patient and competitive information - Takes responsibility for maintaining employment requirements: orientation and onboarding activities, current PN/EN knowledge, professional registration and state licensure when required, additional certifications, as required by internal and external regulatory bodies - Participates in professional organizations such as ASPEN, National Home Infusion Association, Oley Foundation, Academy of Nutrition and Dietetics, etc. - Completes all mandatory annual in-services and company educational modules required You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor and/or Master’s Degree in Nutrition/Dietetics - Registered dietitian nutritionist (RDN) through the Academy of Nutrition and Dietetics and licensed by the state, as appropriate - Certified Nutrition Support Clinician (CNSC) or planning to take certification exam in first year of employment - Active professional affiliations - 8+ years of clinical nutritional support experience (home infusion experience preferred) - Proven excellent verbal, written, organizational and interpersonal skills - Proven ability to work with a cross-functional team of internal and external professionals including dietitians, pharmacists and pharmacy technicians, nurses, sales representatives, branch and regional managers, departmental leaders, case managers, discharge planners, physicians, outside nursing agencies, patients, families and caregivers - Proven ability to work independently and remotely. Occasional travel may be required Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

United States
$72.8K - $130K / year
Job Closed