SuperSummary

• Develop and champion the product vision within your domain, working closely with the Head of Product and collaborating across product, design, engineering, content, and leadership. • Own the strategic roadmap and OKRs for your product area, aligning efforts with company milestones and long-term business goals. • Drive product strategy in close partnership with executive leadership, identifying and framing high-impact opportunities through user research, product analytics, and competitive analysis. • Identify and champion net-new product concepts — synthesizing market signals, user research, and competitive landscape to generate ideas that open new growth vectors or meaningfully differentiate SuperSummary's offering. • Make prioritization decisions and communicate trade-offs clearly to stakeholders, building influence across teams without relying on positional authority. • Be accountable for delivering measurable returns from product investments, including impact on acquisition, conversion, retention, and lifetime value. • Own product analytics — define metrics, write queries, build dashboards, and surface insights that inform team-wide decisions. • Design and execute rigorous experiments with sound methodology, clear success criteria, and well-documented results. • Lead cross-functional teams to identify and specify solutions to customer problems that are enriching, usable, feasible, and aligned with business objectives. • Translate strategy into detailed requirements — leading Discovery, coordinating with design and engineering, and guiding work through development, QA, and release. • Proactively identify and size adjacent market opportunities, bringing structured business cases to leadership that inform roadmap and resourcing decisions.

• Develop and champion the product vision within your domain • Optimize and maintain the operational standards for how the team experiments • Own the strategic roadmap and OKRs for your product area • Drive product strategy in close partnership with executive leadership • Identify and champion net-new product concepts • Be accountable for delivering measurable returns from product investments • Own product analytics • Design and execute rigorous experiments with sound methodology • Lead cross-functional teams to identify and specify solutions to customer problems • Translate strategy into detailed requirements • Partner with product marketing to develop go-to-market strategy for new features and content types • Proactively identify and size adjacent market opportunities • Bring hands-on AI fluency to the role • Contribute to the research, development, and launch of AI-powered features

• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys. • Design and launch an automated lifecycle campaign in ActiveCampaign that introduces new subscribers to premium features during their first 30 days. • Build a structured feedback aggregation system that transforms scattered inputs into a monthly insights report for Product and Leadership. • Recruit and manage a panel of 50–100 engaged users who participate in regular surveys, beta tests, and feature feedback sessions. • Audit and rebuild the help center and FAQ content to reduce ticket volume by 20%+ within 6 months. • Develop a response framework and brand voice guide for customer interactions across all social platforms. • Build a data-driven early warning system using Amplitude behavioral data to identify at-risk subscribers and trigger personalized re-engagement outreach. • Develop a proactive strategy to increase TrustPilot rating and review volume through systematic follow-up with satisfied customers.

• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys.

• Own the company’s growth strategy end-to-end, setting goals, budgets, and roadmaps to drive subscriber acquisition and retention across web and mobile app • Serve on the leadership team and report directly to the CEO, providing strategic counsel on growth opportunities and market positioning • Build, manage, and mentor a growth team that currently includes a Performance Marketing Manager, a Product Manager focused on the conversion funnel, a Social Media Specialist, and a Business Analyst • Oversee a rigorous experimentation roadmap across channels, campaigns, and the product funnel to continuously identify and scale growth levers • Manage and optimize paid acquisition across Google Ads, Meta, Apple Search Ads, TikTok, and emerging channels to hit CAC and ROAS targets • Lead expansion into new ad channels and test new strategies (video ads, influencer and affiliate marketing, creator partnerships) to diversify the acquisition mix • Own the performance marketing budget, allocating resources across channels based on incrementality and strategic priorities • Develop AI-powered creative testing frameworks in collaboration with designers and copywriters to continuously improve ad performance • Own the organic growth strategy, including SEO, in close partnership with our Content and Data teams to determine which titles, topics, and content formats will most drive growth • Develop and evolve our content strategy to maximize organic discovery and engagement across search and other organic channels • Build and scale lifecycle marketing programs (email, push, in-app) to improve subscriber engagement, retention, and reactivation • Develop and execute referral and virality programs, bringing experience from building and scaling viral consumer apps and websites • Pioneer SuperSummary’s partnerships program, including affiliate relationships and strategic partnerships to expand reach and acquisition • Partner with the Head of Product and Product team on funnel experimentation, pricing and packaging strategy, and conversion optimization across web and mobile • Run in-depth analyses on engagement, conversion funnel performance, and A/B test results using Amplitude, GA4, Sprig, and ActiveCampaign to identify opportunities for improvement • Coordinate with our data engineering and data science teams on predictive modeling and advanced analytics projects to inform growth strategy • Source and manage agencies when appropriate to scale new channels or strategies • Report on performance to leadership with clear insights and recommendations for optimization